Business Development Representative, Geochemistry
2 weeks ago
Imagine your future with us
At ALS, we encourage you to dream big.
When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.
Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.
About the role
The Business Development Representative will be working in a client-facing role, identifying and leveraging market opportunities in your region to bolster ALS’s business. You will provide a strong customer service experience by engaging in client interactions, addressing inquiries, overseeing tours, and advocating for client needs within ALS. You will be proactive with your communication, including courtesy calls and issue resolution. Additionally, you will contribute in workflow tracking and technical support. Sudbury &Eastern Canada applicants are welcome.
**Key Responsibilities**:
- Identify and capitalize on business opportunities in the market to grow market share.
- Represent ALS Geochemistry at regional trade shows, conferences and Geological Society meetings.
- Meet with prospective clients and visit client sites to better understand client needs and provide solutions.
- Oversee and facilitate client tours and ALS functions at trade shows.
- Act as a client advocate within ALS, tracking turn-around time, client priorities and RUSH work completion.
- Provide a superior client experience by providing information on analytical methods, quality control, turnaround times, and proactively resolving questions and concerns.
- Ensure proactive, positive and responsive communications are maintained with clients at all times.
- Maintain regular schedules for client communication including courtesy calls, when new work is received, and if there are delays in work completion.
- Act as the initial contact for new clients regarding their program questions, concerns and complaints.
- Follow up on client issues, maintains communication, and conduct investigations as required.
- Provide technical information regarding quality control complaints and other issues from clients.
- Prepare and provide short method descriptions to other regional Client Services Representatives.
- Complete annual quotation renewals, new work bids, and track client workflow.
- Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality.
- Other duties as assigned by the Canada Regional Directors and the Business Development Manager, North America
**About you**:
- Post secondary education in business administration/marketing or sciences.
- Experience working with analytical methods, and quality control preferably in geochemistry.
- 2-5 years' experience in client service, project management or business development role.
- Experience in geoscience preferred.
- The ability to communicate in both official languages would be a distinct advantage.
Physical Demands
- Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities.
Working at ALS
Our people are our most valuable asset and drive our success at ALS.
We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
**Our benefits include**:
- Annual salary ranging from $75,000.00 - $95,000.00, depending on experience
- Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
- Additional vacation days for years of service
- Business support for education or training after 9 months with the company
- Learning & development opportunities (unlimited access to e-learnings and more.
About ALS
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and h
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