Clinical Support Manager

6 months ago

Newmarket, Canada Southlake Regional Health Centre Full time

Company Bio

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
The Clinical Support Manager is an integral member of the hospital management team. They provide leadership during off-business hours and weekends to ensure effective, efficient operations supporting Southlake’s strategic directions. Overall, the Clinical Support Managers champion organizational change, facilitate effective patient flow, clinical, infection control. Monitors occupational health and safety practices, performs investigations, and issues a report including recommendations. Further, the role also acts to resolve patient complaints and conflicts among staff/departments.
Skills & Abilities
Minimum three (3) years leadership experience
- Minimum five (5) years direct patient care experience in acute care setting
- Advanced problem solving and analytical skills
- Deep knowledge of hospital operations
- Effective time management, organizational and prioritization skills
- Knowledge of CNO professional standards
- Working knowledge of union/hospital collective agreements
- Critical Care and/or Emergency Experience preferred
- Demonstrated excellence in communication, both written and verbal
- Demonstrated problem assessment skills
- Demonstrated commitment to customer service and teamwork
- Demonstrated individual leadership skills

**Qualifications**:

- Baccalaureate degree in Nursing or recognized equivalent required (all allied health, RPNs and RNs)
- Current certificate of registration with the College of Nurses of Ontario or must be a registered allied health college member in good standing
- Basic Cardiac Life Support (BCLS), level II: Basic Rescuer Certification

Closing Statement

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

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