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Clinic Manager

4 weeks ago

Newmarket, Canada Medicentres Canada Inc. Full time

**Job Location**:Newmarket, Green Lane, and Richmond Hill

**Job Type**:Full-Time Permanent

**Schedule**:Monday to Friday, Occasional Evenings and Weekends as needed

**COMPANY INFORMATION**:
Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

**JOB PURPOSE**:
Reporting to the Regional Operations Manager - Ontario (ROM), the Clinic Manager - Newmarket (CM) is responsible for the day-to-day operations of the clinics. The CM will work closely with employees, physicians, patients, clients, vendors, and other internal and external customers to meet company objectives and support high quality patient care. This role ensures excellence in the provision of all clinic support services by leading our administrative and medical support teams within the three (3) clinics.

**PRINCIPAL RESPONSIBILITIES**:

- Clinic Management:_
- Achieving the performance goals including, but not limited to patient retention, patient satisfaction, patient count, controllable expenses, operational targets and patient, physician and staff engagement.
- Ensures that company policies, processes and procedures are adhered to
- Ensures optimal levels of medical and office supplies
- Ensures clinic equipment is well maintained
- Ensures standards of cleanliness and safety are maintained
- Ensures that funds generated by the clinic are accurately accounted for on a daily basis
- Responsible for handling patient concerns in an effective manner in accordance with our customer service standards
- Liaises with the Regional Operations Manager and other support regarding clinic profiles and changes
- Ensures all operational reporting and metrics are completed in a timely manner
- Ensures the EMR is protected and safeguarded according to organizational policy
- Manages clinic staffing levels for adherence to the staffing model
- Responsible for all aspects of performance management, performance reviews and progressive discipline
- Responsible for hiring both medical & non-medical staff as required
- Communicates Health & Safety initiatives in the clinic to ensure compliance with company policies
- EMR trainer for new physicians
- Organizational Leadership:_
- Communicates company initiatives and values to employees and physicians
- Communicates and executes on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
- Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis
- Leads by example and demonstrates a ‘hands on’ approach in identifying and responding to issues in a timely manner
- Supports and executes on business development programs and initiatives

**KNOWLEDGE, SKILLS AND EXPERIENCE**:

- 5+ years of experience in a clinic setting
- 3+ years of experience in a management/ leadership role, preferably in a healthcare setting
- Strong customer service and communication skills
- Detail oriented and exceptional problem solving skills
- Demonstrated ability to be adaptable and flexible
- Demonstrated leadership with the ability to motivate teams
- Ability to maintain confidentiality
- A basic to advanced understanding of Ontario Health Billing requirements.

**Education/ Certifications**
- N/A

**CONTEXT AND ENVIRONMENT**:
Ability to work flexible shifts including evenings and weekends. Fast paced environment, where ability to manage day to day operations of the clinic are essential. Must be able to adjust their schedule accordingly to work evenings and weekends to ensure exceptional customer service culture is observed on all shifts. Travel between sites.

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