French Bilingual Customer Account Specialist Iii, Customer Assistance

2 weeks ago

Ottawa, Canada TD Bank Full time

**Work Location**:
Ottawa, Ontario, Canada

**Hours**:
37.5

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
$55,800 - $65,100 CAD

**CUSTOMER**:

- Provide courteous, efficient, and professional customer service to ensure inquiries, sales and/or issues are managed promptly and effectively under all conditions
- Engage customers/partners in conversation to understand and meet their current and future products/ sales and/or service needs by proactively providing them with information/advice/guidance
- Offer advanced knowledge and/or advice/guidance as it relates to their respective business area
- Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
- May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
- Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of Customer/partner life cycle needs
- Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners

**SHAREHOLDER**:

- Contribute to the achievement of business objectives by proactively attracting, acquiring and retaining customers / sales opportunities and referrals, to increase profitability and enable business growth
- Promote and offer full suite of products, sales, services and banking capabilities
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
- Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
- Identify, suggest and actively participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

**EMPLOYEE TEAM**:

- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally

**BREADTH & DEPTH**
- Requires specialized expertise to provide customer /partner support on complex transactions, activities and product feature advice and guidance
- Provide exceptional inbound and/or outbound sales and/or service support to customers/partners on a range of moderate to high complexity financial products and services
- Acts as a sales process/product expert to customers and/or internal partners
- Identifies complex problems and formulates the most appropriate solution and escalates if necessary
- Uses insights into how the team integrates with other teams to coordinate efforts and resources to achieve shared objectives
- Has direct impact on the quality of the duties performed, or services provided, to the sales team and the unit supported
- Implements sales and customer service procedures and approaches to complete work
- Requires tact to exchange ideas and customer information in a concise and logical way; handling of sensitive customer information and resolution of exceptions
- Generally requires specific formal certifications at this level of expertise
- Generally reports to a Team Manager

**EXPERIENCE & EDUCATION**:

- Undergraduate degree and/or
- 2+ years relevant experience

**Department Overview**

At TD Canada Trust (TDCT) Customer Assistance, we collect on a variety of products that include both personal & small business banking arrears such as: credit cards, overdraft, per

  • Bilingual Inbound Customer Assistance

    7 months ago

    Ottawa, Canada Assistance Services Group Full time

    **About Us** We provide expert assistance for moments that matter. Now part of **Foundever**, **Assistance Services Group (ASG)** is committed to building positive and lasting relationships with our clients' customers, associates, and citizens. For over 66 years, we have provided enterprise-wide services addressing needs across various industries,...

  • Bilingual Customer Engagement Specialist

    6 months ago

    Ottawa, Canada PrintersPlus Ltd Full time

    We are currently in search of a skilled Bilingual Customer Engagement Specialist to join our team and elevate our customer outreach. In this role, your primary responsibility will consist of reaching out to customers who have made purchases through our online marketplace stores. Your objective will entail expressing appreciation to customers, educating...

  • Bilingual Customer Experience Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Altis Recruitment Full time

    **About the Role:**We are seeking a highly skilled Bilingual Customer Experience Specialist to join our team at Altis Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.**Job Summary:**This is a full-time permanent position that requires a strong background in customer...

  • Bilingual Customer Service Representative

    3 weeks ago

    Ottawa, Canada Altis Recruitment Full time

    Our client in the Manufacturing Industry is currently seeking a Bilingual Customer Experience Specialist to join their team on a permanent basis.As a Bilingual Customer Experience Specialist, your responsibilities will revolve around processing, analyzing, and verifying order information with precision and efficiency as well as customer follow up.Location:...

  • Bilingual Customer Service Representative

    4 weeks ago

    Ottawa, Canada Altis Recruitment Full time

    Our client in the Manufacturing Industry is currently seeking a Bilingual Customer Experience Specialist to join their team on a permanent basis.As a Bilingual Customer Experience Specialist, your responsibilities will revolve around processing, analyzing, and verifying order information with precision and efficiency as well as customer follow up.Location:...

  • Bilingual Customer Service Representative

    4 weeks ago

    Ottawa, Canada Altis Recruitment Full time

    Our client in the Manufacturing Industry is currently seeking a Bilingual Customer Experience Specialist to join their team on a permanent basis.As a Bilingual Customer Experience Specialist, your responsibilities will revolve around processing, analyzing, and verifying order information with precision and efficiency as well as customer follow up.Location:...

  • French Customer Account Specialist Ii, Customer

    6 months ago

    Ottawa, Canada TD Bank Full time

    **French Customer Account Specialist II, Customer Assistance**: - 417045BR **Job Category - Primary** - Call Center **Work Location** - 1595 Telesat Court **Employment Type** - Regular **City** - Ottawa **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department...

  • Bilingual Customer Service Representative

    3 weeks ago

    Ottawa, ON, Canada Altis Recruitment Full time

    Our client in the Manufacturing Industry is currently seeking a Bilingual Customer Experience Specialist to join their team on a permanent basis. As a Bilingual Customer Experience Specialist, your responsibilities will revolve around processing, analyzing, and verifying order information with precision and efficiency as well as customer follow up. ...

  • Bilingual Customer Service Representative

    3 weeks ago

    Ottawa, ON, Canada Altis Recruitment Full time

    Our client in the Manufacturing Industry is currently seeking a Bilingual Customer Experience Specialist to join their team on a permanent basis. As a Bilingual Customer Experience Specialist, your responsibilities will revolve around processing, analyzing, and verifying order information with precision and efficiency as well as customer follow up. ...

  • Bilingual Customer Service Representative

    4 weeks ago

    Ottawa, Ontario, Ottawa region, Canada Altis Recruitment Full time

    Our client in the Manufacturing Industry is currently seeking a Bilingual Customer Experience Specialist to join their team on a permanent basis.As a Bilingual Customer Experience Specialist, your responsibilities will revolve around processing, analyzing, and verifying order information with precision and efficiency as well as customer follow up.Location:...

  • Bilingual Customer Service Associate

    3 weeks ago

    Ottawa, ON, Canada Altis Recruitment Full time

    Our client in the Manufacturing Industry is currently seeking a Bilingual Customer Experience Specialist to join their team on a permanent basis. As a Bilingual Customer Experience Specialist, your responsibilities will revolve around processing, analyzing, and verifying order information with precision and efficiency as well as customer follow up. ...

  • Bilingual Saas Customer Support Specialist

    6 months ago

    Ottawa, Canada Acuity Insights Full time

    Picture a world where colleges and universities can see applicants' full potential, looking beyond just grades in the admission process. Then, imagine these schools having easy-to-use tools that help support students throughout their entire educational journey, leading to the successful graduation of well-trained professionals. Imagine doctors, nurses,...

  • French Bilingual Customer Service Representative

    4 months ago

    Ottawa, Canada TEKsystems Full time

    Bilingual Customer Service Representative 100% REMOTE 4 month contract (Rolling contract, will renew every 4 months depending on performance) Monday to Friday, 7AM-9PM AVAILABILITY $21/HR Description: Important - People will be calling in to enquire about their pension payments and the reps have to be empathetic and kind over the phone as it...

  • Bilingual Customer Experience Specialist

    6 months ago

    Ottawa, Canada 1Valet Full time

    1VALET is looking for a Customer Experience Specialist to join our rapidly scaling team! Reporting to the Director of Customer Experience, you will champion the voice of the customer and enhance experiences for our users. If you’re a relationship-focused and results-oriented individual who’s excited by the opportunity to be a part of a high-growth...

  • Bilingual Customer Service Representative

    7 months ago

    Ottawa, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide...

  • Bilingual Customer Success Manager

    4 weeks ago

    Ottawa, Canada net2phone Canada Full time

    strong>We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone.Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom.We are a true Customer...

  • Bilingual Customer Service Representative at Pmi

    4 months ago

    Ottawa, Canada PMI Alliance Group Full time

    **Job Opportunity: Bilingual Customer Service Representative at PMI Alliance Group Inc.** **Location**: Ottawa, ON **Position**: Full-Time, Permanent **Company**: PMI Alliance Group Inc. PMI Alliance Group Inc., a prominent auto extended warranty company in Canada, is seeking dynamic and reliable **Bilingual (English and French) Customer Service...

  • Customer Implementation Specialist

    8 months ago

    Ottawa, Canada Solink Full time

    **Customer Implementations Specialist** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A bit...

  • Multilingual Customer Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Altis Recruitment Full time

    Job SummaryWe are seeking a Multilingual Customer Support Specialist to join our team at Altis Recruitment. This is a permanent position that offers a unique opportunity to work with a dynamic company in the Manufacturing Industry.About the RoleThis Bilingual Customer Experience Specialist will be responsible for processing, analyzing, and verifying order...

  • Bilingual Customer Service Professional

    3 weeks ago

    Ottawa, Ontario, Canada Altis Recruitment Full time

    At Altis Recruitment, we are seeking a skilled Bilingual Customer Service Professional to join our team. The ideal candidate will have a strong background in customer service and the ability to communicate effectively in both English and French.This is a fantastic opportunity for a motivated individual to take on a new challenge and develop their skills in a...