Bilingual Customer Service Representative

1 week ago

Ottawa ON, Canada Altis Recruitment Full time

Our client in the Manufacturing Industry is currently seeking a Bilingual Customer Experience Specialist to join their team on a permanent basis.

As a Bilingual Customer Experience Specialist, your responsibilities will revolve around processing, analyzing, and verifying order information with precision and efficiency as well as customer follow up.

Location:

Russell/Hunt club - Fully On-Site

Roles and Responsibilities:

  • Accurately input and process purchase orders promptly and with precision.
  • Utilize a variety of resources, including databases, email communications, and the internet, to troubleshoot and gather information.
  • Ensure prompt resolution of issues to facilitate timely completion of purchase orders.
  • Effectively handle incoming calls to provide support to sales personnel, customers, and distributors.
  • Manage customer service requests, including order modifications and maintenance of customer information files.
  • Process return authorization requests and rebates as needed.
  • Generate and distribute reports and order acknowledgments to relevant staff members.
  • Provide general office and clerical support to the company's administrative team.
  • Follow up with customers to ensure exceptional service levels.
  • Support inside sales by assisting customers and following up on lead generation and chat line inquiries.

Qualifications:

  • A minimum of 2 years' experience in a similar customer service role.
  • Bilingualism in French and English is a must (Written & Spoken)
  • Experience in assessing customer needs and offering effective solutions.
  • Proficient in MS Office applications (Word, Excel, Outlook)
  • Understanding of customer relationship and service best practices.
  • Capability to handle high call volumes with a positive outlook.
  • Proficient in navigating through multiple computer applications. (Salesforce, SAP and MS suites)
  • Call center experience considered an asset.
  • Must have access to a car (location is not accessible by public transportation)

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