Bilingual Customer Experience Specialist

5 months ago


Ottawa, Canada 1Valet Full time

1VALET is looking for a Customer Experience Specialist to join our rapidly scaling team Reporting to the Director of Customer Experience, you will champion the voice of the customer and enhance experiences for our users. If you’re a relationship-focused and results-oriented individual who’s excited by the opportunity to be a part of a high-growth PropTech company, we want to hear from you.

You’ll be joining an amazing hard-working group that’s changing the future of apartment and condo living.

**Responsibilities**:

- Managing the onboarding and success journey for new clients, including training property management, onboarding residents to the 1VALET smart ecosystem and monitoring overall system health for new building deployments
- Helping to develop omnichannel onboarding materials/tools to drive customer engagement and satisfaction
- Identifying customer needs and taking proactive steps to drive stronger CX outcomes (NPS) for property managers and residents
- Analyzing user feedback and collaborating with internal Design, Development and Installation teams to turn insights into product improvements

**Requirements**:

- Three or more years experience in a Customer Experience, Success or Support role
- Fluently bilingual (French and English)
- Experience in a software/technology company or related field preferred (property technology, access control or security)
- Excellent communication and relationship-building skills
- Strong collaboration and problem-solving abilities
- Familiarity with Google Suite (Docs, Sheets, Slides) and CX/CRM software
- Valid driver’s license and access to a vehicle for occasional travel (5-10% of time)
- Hybrid position, must be willing to go to the office 2-3 days a week.

What we offer:

- Fully remote working environment with your choice of Apple or PC/Android technology
- Personal and professional growth opportunities
- Stock options in a high-growth company
- Unlimited vacation + personal/sick days
- Yearly holiday shutdown
- 100% employer paid health, dental, disability, and life insurance benefits
- Group Retirement Savings Plan



  • Ottawa, Ontario, Canada Randstad Full time

    We are currently hiring Bilingual Contact Centre Agents to join our team in Ottawa. Are you looking for a job that has a meaningful impact helping members who serve our country with their moving/relocation needs?As a Customer Service Expert, you will provide excellent customer service to members over the phone and work closely with the Federal Government of...


  • Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Ottawa)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East...


  • Ottawa, Ontario, Canada Scotiabank Full time

    Job SummaryWe are seeking a skilled Bilingual Client Experience Specialist to join our team at Scotiabank.About the RoleThis exciting opportunity involves responding to and resolving client inquiries in a timely and efficient manner, both over the phone, via email, and through online chat. As a key member of our team, you will be responsible for providing...


  • Ottawa, Canada net2phone Canada Full time

    **What we do.** We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. **Who we are.** Net2phone Canada is breaking down the pre-conceived barriers in Canadian...


  • Ottawa, Ontario, Canada Randstad Canada Full time

    We are seeking a highly skilled and motivated Multilingual Customer Experience Specialist to join our dynamic team in Ottawa. As a key member of our customer service team, you will be responsible for providing exceptional service to clients through various communication channels.This is an exciting opportunity to work in a fast-paced environment where no two...


  • Ottawa, Canada PrintersPlus Ltd Full time

    We are currently in search of a skilled Bilingual Customer Engagement Specialist to join our team and elevate our customer outreach. In this role, your primary responsibility will consist of reaching out to customers who have made purchases through our online marketplace stores. Your objective will entail expressing appreciation to customers, educating...


  • Ottawa, Ontario, Canada beBee Professionals Full time

    Customer Experience SpecialistbeBee Professionals is looking for a Customer Experience Specialist to provide exceptional customer service to our clients in Ottawa. The successful candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.The ideal candidate will be responsible for responding...


  • Ottawa, Canada Riverside Opticalab Ltd. Full time

    **Powering Vision**: Riverside Opticalab Group is part of the EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to...


  • Ottawa, Canada Riverside Opticalab Ltd. Full time

    **Powering Vision**: Riverside Opticalab Group is part of the EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to...


  • Ottawa, Canada Acuity Insights Full time

    Picture a world where colleges and universities can see applicants' full potential, looking beyond just grades in the admission process. Then, imagine these schools having easy-to-use tools that help support students throughout their entire educational journey, leading to the successful graduation of well-trained professionals. Imagine doctors, nurses,...


  • Ottawa, Canada Giant Tiger Full time

    **About the job** Recognized as an Employer of Choice in the National Capital Region, Giant Tiger’s Home Office provides a dynamic work environment with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking...


  • Ottawa, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a subsidiary of GDI, team today!** **Position Summary**: **Responsibilities**: - Contact appropriate individuals for urgent and emergency...


  • Ottawa, Ontario, Canada Versature Full time

    Company OverviewVersature Communication Corp, o/a net2phone Canada is a leading VoIP telecommunications provider in Canada. Our mission is to deliver exceptional customer experiences through innovative solutions and dedicated support.About the RoleWe are seeking a highly motivated and tech-savvy individual to join our award-winning team as a Customer...


  • Ottawa, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!** **Position Summary**: We offer jobs in a fast-paced environment, where time flies as you serve a variety of our client’s...


  • Ottawa, Canada Giant Tiger Full time

    Compensation Grade: Grade 2 **Job Description**: About the job Recognized as an Employer of Choice in the National Capital Region, Giant Tiger’s Home Office provides a dynamic work environment with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and...


  • Ottawa, Canada Alio Health Full time

    **Job Title: Reimbursement Specialist** **Date: May, 10, 2022** **Location**:Ottawa, ON** **Remote: Yes** **Business Unit: Health** **Department**:Pharma Patient Solutions** The Reimbursement Support Specialist (RSS) works directly with patients to secure private or public insurance reimbursement for identified company brands. The RSS represents...


  • Ottawa, Canada Giant Tiger Full time

    **Compensation Grade**: Grade 3 Recognized as an Employer of Choice, Giant Tiger’s retail stores provide dynamic work environments with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging...


  • Ottawa, Ontario, Canada Rogers Communications Full time

    Rogers Communications is a leader in the Canadian telecommunications industry, and we're seeking a talented individual to join our retail team as a Customer Experience Specialist.About the Role:We offer competitive compensation plus commissions, one of the best flex health benefits, RRSP, TFSA, and Pension plans in Canada, mental health and support benefits,...


  • Ottawa, Canada Riverside Opticalab Ltd. Full time

    **Powering Vision**: Riverside Opticalab Group is part of the EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to...


  • Ottawa, Canada Giant Tiger Full time

    Compensation Grade: Grade 3 **Job Description**: Who We Are: We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and...