Bilingual Customer Success Manager

1 month ago


Ottawa, Canada net2phone Canada Full time
strong>

We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone.

Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom.

We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients' specific needs; and supported with speed, knowledge, precision and friendliness.

Providing the absolute best customer experience is always our top priority.

Forget the 45 minute hold times- we average 1 minute wait times to reach a live, Canadian based support specialist.

And while that's unheard of in telecommunications- so is our proactive Customer Success team who maintain a 1% customer churn rate in an industry where over 20% is the norm.

Join us and be a part of an evolving Customer Success team- where your input is not only valued, but incorporated into our daily work.

Identify early churn risk and master churn risk resolution.Identify opportunities to expand accounts, as well as support accounts through their business changes.Help our clients adopt and leverage all of our communication tools to best support their business.Liaise with our onboarding, technical support, billing and sales teams as needed.Assist in the design and implementation of Customer Success best practices and trends.Learn to use industry leading SaaS technologies like Slack, Salesforce and more
  • 2-3 years of customer experience
  • Outstanding organizational skills with a strong attention to detail
  • French-English Bilingualism is preferred, but not mandatory
  • Never-ending curiosity (you’re going to meet a lot of different businesses)
  • Accessible team socials (virtual and in person).
  • Ability to work remotely.
  • $2,000 in health & wellness benefits

Job Type: Full Time

Position Type: Replacement of existing role.

Schedule: Monday to Friday 9am-5pm EST

Compensation: Base Salary + Commission, OTE $45-60,000 CAD

This is an in-office hybrid position – with the potential to work remotely 2-3 days a week- we want you to be in the middle of all the action



  • Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...


  • Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...


  • Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...


  • Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...


  • Ottawa, ON, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French) Location: Suite 1000, Ottawa, Ontario K2P 1L4 Duration: Fulltime Job Details: -Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management including Windows 10, Windows 11, Group Policies, Security Compliance, Intune,...


  • Ottawa, ON, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French) Location: Suite 1000, Ottawa, Ontario K2P 1L4 Duration: Fulltime Job Details: -Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management including Windows 10, Windows 11, Group Policies, Security Compliance, Intune,...


  • Ottawa, Canada Citron Hygiene Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs...


  • Ottawa, Canada Field Effect Full time

    People rarely can say that they work at a job they truly love—unless, of course, they work at Field Effect. We believe in investing in the personal and professional success of our employees. We want our teammates to feel great about the work that they do and about themselves when they are with us. That is our culture. We have an all-star team with...


  • Ottawa, Canada net2phone Canada Full time

    **What we do.** We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. **Who we are.** Net2phone Canada is breaking down the pre-conceived barriers in Canadian...


  • Ottawa, Canada Manager – IT Full time

    **Role Summary:** We are seeking a highly skilled and experienced IT Leader to manage our IT infrastructure and teams. The successful candidate will have a strong background in IT, with 7-9 years of experience in End User IT Equipment setup and management.**Key Responsibilities:**Manage and maintain our IT infrastructure to ensure optimal performance and...


  • Ottawa, Canada ORBCOMM Full time

    **Join Us as Customer Success Manager (CSM)!** Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...


  • Ottawa, Canada BT Full time

    **Location: Ottawa** **Remote with weekly travel to Montreal, Quebec** **Must be fluent in French** **Why this job matters** This role is a vital part of the management team for BT’s broader Global organization. You will work with our global top-notch customers to understand their business objectives and act as their trusted consultant and advisor in...


  • Ottawa, Canada Produce8 Full time

    About Us! At Produce8, we think the future of work is digital, despite the location, but the tools and processes used to operate it are still analog and in-person. Work needs a re-think, and we're stepping in. _Our mission is to create a space where productivity is central and employee well-being comes first._ As a venture-backed startup launched out of...


  • Ottawa, Canada Givecloud Full time

    Salary: Are you passionate about empowering nonprofit organizations and ensuring they thrive in achieving their missions? Givecloud, a leader in providing innovative solutions to nonprofits, is seeking a dedicated and skilled Manager, Customer Success to lead our Customer Success Advocate team. In this role, you'll be instrumental in guiding our team to...


  • Ottawa, Canada Knak Full time

    **Knak is a mission-driven company** Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is... **_ Empowering people to be creative._** That's why Knak exists. Oh, and we have a bit of fun while doing it,...


  • Ottawa, Canada Assent Compliance Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...


  • Ottawa, Canada Assent Full time

    **Company Description** Summary** Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...


  • Ottawa, Canada Assent Compliance Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...


  • Ottawa, Canada Benbria Full time

    (Hybrid - Kanata, ON) Benbria's mission is to help organizations be loved by their customers and employees alike. Benbria helps brands build meaningful relationships with customers and employees by collecting valuable insights, engaging in real-time, automating action, analyzing experiences and closing the loop on feedback. Benbria is a leader in Real-Time...


  • Ottawa, Canada MASV Full time

    We are trusted by media professionals to deliver large copyrighted files and high-res assets faster than the competition. From broadcasters to post houses, to boutique agencies, in-house video teams, and more. Are you a proactive, results-driven individual with a passion for driving customer experience and revenue growth? MASV is seeking a dynamic Customer...