Client Engagement Lead, Canadian Accreditation

1 month ago

Ottawa, Canada Accreditation Canada Full time

Client Engagement Lead, Canadian Accreditation
Req #220
Health Standards Organization, Ottawa, Ontario, Canada
- Health Standards Organization, Toronto, Ontario, Canada
- Job Description- Posted Thursday, November 14, 2024, 11:00 PM**Client Engagement Lead, Canadian Accreditation**

**Terms**: Full time / Permanent

**Salary**:Commensurate with experience

**Location**:Ottawa (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote

**ABOUT THE ROLE**:
The Client Engagement Lead is a member of HSO’s Accreditation Canada team and will report to the Regional Director, Ontario, Canadian Accreditation. They will provide strategic oversight for a team supporting a quality accreditation experience for Canadian hospital and health system clients, by addressing operational challenges and being a change management catalyst to ensure programs are delivered efficiently.

In this position, you will be responsible for the development and implementation of annual objectives, ensuring a deep understanding of clients’ needs and a firm grasp on the landscape of the assigned service or geographical sectorsand delivering a highly interactive, just-in-time curriculum in a highly energized and progressive environment.

**Main Responsibilities**:

- Work with the team to deliver quality accreditation services including the interpretation of standards.
- Lead and provide project oversight of the design and negotiation of adaptive accreditation plans, including education needs, survey preparation and capacity building.
- Use organization accreditation survey reports and feedback from organizations we serve to strengthen client organizations' experience.
- Contribute to customer engagement, sales and marketing strategies, supported by the business development team, to ensure sustainability and growth of the unit.
- Be a people manager for the team that you will be working with.
- Collaborate with internal teams to support clients in their transition to using new tools, standards and program requirements.
- Represent HSO at industry conferences as needed to increase HSO awareness and build relationships with client organizations.

**Must Have Qualifications**
- Undergraduate degree in nursing, clinical area or a healthcare discipline.
- 5+ years of progressive and varied experience working in the health system or a hospital setting.
- Extensive stakeholder engagement and relationship building experience. High comfort level working with C-Suite, clinical, operational and patient stakeholders.
- Experience with accreditation or working with accredited organizations.
- Project and change management experience.
- Deep understanding of the Canadian healthcare system.
- Strong analytical, and critical-thinking skills. Ability to develop, analyze and present metrics and program outcomes to a wide variety of stakeholders.
- Outstanding communication skills verbal, written, active listening and group facilitation.

**Desired Qualifications**
- Master’s degree in a related field, such as Healthcare, Science or Business Administration.
- Strategic Account Management experience.
- People management experience.

**WHAT YOU CAN EXPECT**:
**In Your First 30-90 Days**:

- Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
- Set your performance and learning objectives for the year in collaboration with your people manager.
- Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
- Take on assigned initiatives or projects for your role.

**What We Can Offer To You**:

- Hybrid work model.
- Competitive compensation and benefits, including a defined benefit pension plan.
- Time off programs, including office shutdown during last week of December.
- Professional development support.
- A culture that measures and values psychological safety, inclusion and engagement.

**WHO WE ARE AND WHAT WE DO**:
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023 and 2024. -

Job Details
- Pay Type
- **Salary**
Health Standards Organization, Ottawa, Ontario, Canada,
Health

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