Surveyor Engagement Lead

6 months ago

Ottawa, Canada Accreditation Canada Full time

**T**erms**: Full-time, 12 months contract (possibility of extension)

**Salary**: Commensurate with experience

The SEL will spend appropriately 50% of their time on surveys either as a Team Leader surveyor or in their SEL capacity observing and working with surveyors. Balance of time will be remote work with occasional travel to Ottawa.

**ABOUT THE ROLE**:
The Surveyor Engagement Lead (SEL) is a senior member of the Surveyor Secretariat team reporting to the Director, Surveyor Secretariat. The SEL is responsible for the monitoring, supervision, and overall management of a surveyor cohort (by vertical/geography). With the goal of bringing enhanced surveyor consistency and improving surveyor and client experience, the SEL will work with their assigned cohort of new and existing surveyors by providing on and off-site support, coaching, and mentoring. The SEL will spend appropriately 50% of their time on surveys either as a Team Leader surveyor or in their SEL capacity observing and working with surveyors. They will play a key role in communication, information sharing, training, and performance management activities. As members of the broader HSO/AC team, they will advise, and vet changes related to assessment methodologies and approaches. As new accreditation programs and methodologies are being implemented, they will act as agents of change to support surveyors with the transition to new programs (QGlobal, QLTC, QQuebec) and new digital platforms.

**Main Responsibilities**:

- Participate in monitoring, supervision and overall management of a surveyor cohort (by vertical/geography)
- Mentor new and existing surveyors (on and off survey), and coach new and existing team leaders to help ensure consistent approach, alignment with AC processes, and enhance their skills and confidence.
- Evaluate surveyor performance during on-site surveys and provide feedback to individual surveyors and to the Secretariat.
- Perform reviews and audits of surveyor feedback forms to establish a baseline and ongoing evaluation metrics.
- Provide timely support to surveyors for standards interpretation and ratings, etc.
- Support surveyor education (onsite and webinars) and communications by helping to co-design sessions, deliver content, and evaluate effectiveness.
- Gather information from surveys/survey teams to develop post-survey reports for AC (what’s working well, issues/challenges).
- Act as agents of change to support surveyors with transition to new programs (QGlobal, QLTC, QQuebec) and new digital platforms.
- Work with the Secretariat to identify, test and evaluate surveyor program quality improvement initiatives, supporting improvements in implementation readiness strategies and optimizing assessments.

**Must Have Qualifications**:

- Senior level health care/social service professional with clinical and/or administrative experience within 1 or more of the following sectors: Health Systems, Acute Care, Community Health Services, Long Term Care, Specialised Health Services, Quebec Public and/or Private Health System.
- Experienced AC Surveyor Team leader (min 3 years as TL) with strong knowledge of accreditation programs and quality improvement.
- Strong recent knowledge of and professional experience in their vertical/market and remains abreast with health system-related changes.
- University degree at a master’s level is preferred. An equivalent combination of work experience and education will be considered.
- Excellent critical thinking and problem-solving skills and be able to demonstrate strong interpersonal, interviewing, teamwork, communication and organizational skills.
- Experience and skills in mentorship, coaching, and performance evaluation.
- Consistently demonstrates HSO/AC values, surveyor competencies, and consistently receives positive feedback from AC clients, peers, and staff.
- Proficient in the use of AC digital platforms (e.g. AccrediRate, OnboardQi, MS Teams, PowerPoint, Zoom, etc.)
- Must be able to engage in extensive travel (approximately 2 weeks per month) as set forth above, including driving a car to remote locations, flying on small airplanes and into small airports, traveling in all types of weather conditions, etc.

**Conditions and Special Requirements**

**WHAT YOU CAN EXPECT**:
**In Your First 30-90 Days**:
**_ _**
- Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
- Set your performance and learning objectives for the year in collaboration with your people manager.
- Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
- Take on assigned initiatives or projects for your role.

**What We Can Offer to You**:

- Hybrid work model.
- Competitive compensation and benefits, including a defined benefit pension plan.
- Time off programs, including offi

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