Program Officer, International Accreditation
6 months ago
**Salary**: Commensurate with experience
**Location**:Ottawa (Hybrid Work Model) | Montreal (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote
**ABOUT THE ROLE**:
- The Program Officer is a member of the International Operations team within International Accreditation at HSO. The International Accreditation team works around the world (present in more than 40 countries) and identifies business opportunities to expand our markets in order to deliver quality health care for all.
We are currently seeking a Program Officer to support our clients in the MENA region. This role focuses on delivering superior project management services to support the international accreditation processes and our Health Care Improvement Advisors who provide technical guidance to deliver the program. This position is vital to ensuring our health care clients optimize quality and safety of service to patients and their families.
This is a fantastic opportunity for a skilled client-focused and detail-oriented individual. Juggling multiple priorities and having a full workload does not intimidate, but rather motivates you. Autonomy and flexibility are a required skill set for this position, as we adapt innovate to meet the needs of our client organizations. You have a winning attitude and love to learn from and collaborate with others. You have an eye for detail; you take pride in your natural propensity to ensure accuracy, consistency, and quality in your work. You thrive on beating deadlines and surpassing expectations.
**Main Responsibilities**:
- Developing proposals inclusive of accurate budgets aligned to client requirements based on input from team members including our Health Care Improvement Advisors.
- Overseeing multiple client contracts ensuring timely execution of all deliverables.
- Tracking, monitoring and communicating project and/or program progress including the presentation of financial and risk data.
- Storing and maintaining project and program information for reference and retrieval of team members.
- Managing project budgets including the ability to execute financial changes, report on financial health and monitor and mitigate risk.
- Coordinating meetings, facilitating cross-functional communication and problem-solving.
- Preparing presentations to support Health Care Improvement Advisors and the team.
- Ensuring service excellence including client-minded spirit and rapid response time for client needs.
- Troubleshooting issues as they arise and be proactive by nature.
**Must Have Qualifications**:
- University degree in International Relations, Health Care Administration, Business or a related field.
- Project Management training certificate, such as PMP highly desired.
- Minimum of two (2) years of administrative, proposal development or project management experience.
- Languages: English (essential), Arabic (essential); and French is highly desirable.
- Technical chops: MS Office, Dynamics GP, CRM and Project management software.
- Understanding of key issues related to quality improvement in health care highly desirable as evidenced through experience or education.
- Excellent oral and written communication skills and experience in effectively communicating with a wide variety of stakeholders.
**Desired Qualifications**:
- Tried and tested assessment, analytical, and critical-thinking skills.
- You will shine if you know the Project Management Framework (PMBOK).
- Experience with proposal development and large-scale writing/editing projects.
- See challenges as opportunities to develop innovative solutions.
- Have a demonstrated client service-minded aptitude.
- Have experience and knowledge of the healthcare environment, locally or around the world.
- Are available for the possibility of occasional travel.
**WHAT YOU CAN EXPECT**:
**In Your First 30-90 Days**:
- Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
- Set your performance and learning objectives for the year in collaboration with your people manager.
- Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
- Take on assigned initiatives or projects for your role.
**What We Can Offer **To You**:
- Hybrid work model.
- Competitive compensation and benefits, including a defined benefit pension plan.
- Time off programs, including office closure during last week of December.
- Professional development support.
- A culture that measures and values psychological safety, inclusion and engagement.
**WHO WE ARE AND WHAT WE DO**:
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality imp
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