Health Care Improvement Advisor, International Operations

6 days ago

Ottawa, Canada Accreditation Canada Full time

Health Care Improvement Advisor, International Operations

1 Av. Holiday, Pointe-Claire, QC H9R 5N3, Canada ● Health Standards Organization, 1150 Cyrville Rd., Ottawa, Ontario, Canada ● Health Standards Organization, 4711 Yonge Street, Suite 506, Toronto, Ontario, Canada Req #200 Friday, September 13, 2024

Health Care Improvement Advisor, International Operations


Terms : Full time permanent (with benefits and pension)

Salary : Commensurate with Experience

Location : Ottawa (Hybrid Work Model) | Toronto (Hybrid Work Model) | Montreal (Hybrid Work Model)

About the ole:

The Health Care Improvement Advisor is a member of the International Operations team. This team focuses on the delivery of client services for the international accreditation program. This means finding new and innovative ways to create and deliver value to health care organizations in ways that are aligned with a mission that matters: enabling and empowering people around the world to continuously improve quality of care.

From educating a client about the accreditation process, to developing their accreditation and on-site survey plan, to post-survey support and coaching, our Health Care Improvement Advisors play a key role in supporting clients throughout their accreditation journey. Impacting the efforts of health care organizations around the world, they strive towards providing all clients with the support they need as they seek to give patients high quality and safe health services.

If you’re right for this role, you have varied firsthand experience in a health services organization, providing you with the understanding and insight needed to succeed in this role. Preferably you have held a clinical role or worked very closely with clinical teams to implement quality improvement initiatives, witnessing directly the impact that quality improvement has on the patients and family who receive care in that organization.

You’re a natural teacher and determined problem-solver. The thought of using your stellar people skills and subject matter expertise to coach our clients through a broad array of questions and concerns leaves you energized and excited. Discovering solutions to meet their unique needs and guiding them towards success motivates and drives you. You understand that you are a key factor in the success of our client organizations, and as such, the opportunity to educate and support our clients makes your day, every day.

Let’s break it down. Your responsibilities include:

Supporting clients through education and coaching. You’ll build meaningful relationships with new clients and strengthen existing ones, as you support them in their accreditation journey based on your lived experience. You’ll use your extensive and comprehensive understanding of our standards and various healthcare environments to develop and deliver training sessions, coaching session and orient clients to the program whether it is in person with a large group or remotely one-on-one. Architecture and negotiation of customized accreditation plans, including identifying needs, survey preparation, building the survey schedule and providing ongoing support. Internal Collaboration. You’ll work with your team of fellow advisors to review and evaluate the service you provide, collaborating on new and exciting ways to bring value. You’ll work with a great team of project officers, ensuring you’re up-to-date on client contracts and deliverables. You’ll partner with surveyors, ensuring they understand the context of the organizations they are assessing and answering their questions. And lastly, but not least, working with our market development team to support them to ensure that solutions and programs are tailored to meet clients’ needs. The International Accreditation team is our – and your – greatest asset. Lean on our team’s goldmine of talent and expertise to strengthen you in your role. Always keeping the patient in mind. Your rigorous review of survey reports and subsequent client feedback is relied upon to strengthen the future of their healthcare services. Being a flexible team player. At times, you’ll take off your client services hat and switch gears to support the team wherever it is needed most. Contributing positively to the culture of our workplace by staying positive, engaged in the work you do and energized by the difference you’re making. Travel. We work with clients in 40 countries, meaning that you may have to travel to support clients on-site. It also means you’re not restricted to living your life on different time zones, understanding to connect with clients, you may need to go out of the regular routine 9-5 pm.

You have a unique history. Does it include the education and experience listed below?

University or Master’s degree in a related field, such as Healthcare. 5+ years of progressive and varied experience in healthcare. Tried and tested assessment, analytical, and critical-thinking skills. Excellent oral and written communication skills and experience in effectively communicating with a wide variety of stakeholders. Bilingualism in English and Spanish. Additional languages such as French are a definite asset. Outstanding interpersonal skills. This is key. You’ll be interacting regularly with our International team and with our valued client organizations.

You’ll stand out if you...

Have a clinical background, preferably either in nursing or as a physician. Are familiar with our Qmentum program and accreditation process. Willingness to travel internationally up to 20%, on a needed basis. Have a passion for quality and standard interpretation.

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services. Set your performance and learning objectives for the year in collaboration with your people manager. Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities. Take on assigned initiatives or projects for your role.

What We Can Offer To You :

Hybrid work model. Competitive compensation and benefits, including a defined benefit pension plan. Time off programs, including office shutdown during last week of December. Professional development support. A culture that measures and values psychological safety, inclusion and engagement.

WHO WE ARE AND WHAT WE DO:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

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