Technical Service Manager

6 months ago


Hamilton, Canada XCMG Canada Ltd. Full time

**URGENTLY HIRING**

XCMG Canada Ltd. is currently seeking an energetic individual to join a growing and dynamic team as the Technical Service Manager at our office located in **Hamilton, ON**.

Reporting to the Director of Operations, the Technical Service Manager for General Construction Industry will be counted upon to provide support and guidance for XCMG’s growing body of dealerships with the following portfolio of responsibilities:

- Develop strong relationships with dealership service and factory personnel
- Troubleshooting assistance
- Technical support and analysis
- Liaising with factory engineers and technicians
- Develop training material
- Provide direction for the execution of proper pre-delivery inspection (PDI) processes
- Provide training to support dealership service personnel
- Managing warranty processes
- Product improvement programs
- Guidance with parts inventories
- Travelling to dealers’ and customers’ sites to perform training, programming and troubleshooting
- The Service Manager plays a pivotal role in supporting customer retention, cost controls, as well as maintenance of all service records and achievement of set objectives for XCMG Canada Ltd.

**Essential Duties and Responsibilities**
- Ensure health and safety requirements are strictly adhered to, including meetings and toolbox inspections
- Responsible for the overall management of the Service department to ensure that it is managed efficiently and cost effectively within budget
- Continue the development and improvement of the PDI process to continue the improvement of all equipment
- Provide technical support and assistance to dealers clearly communicating the scope of services required to ensure accurate and timely response
- Develop and maintain a Failure Analysis process to supply dealers with the ability to share product failure information and corresponding corrective actions - both before and after failure
- In co-operation with factory representatives, develop training materials and technical documentation to support dealers and customers
- In co-operation with the XCMG US American Research Center and our US Subsidiary XCMG North America - the Technical Service Manager will hold responsibility for developing, implementing, and administering a warranty claims process
- Provide assistance and guidance for the roll out of a robust warranty support process to dealers
- Liaising with factory representatives to resolve issues, develop support processes and policies as well as supporting product improvements and adjustments
- Responsible for the management, delivery, and administration of Product Improvement Processes and Service Letters
- Other responsibilities as required by the business

**Education and Experience Requirements**
- Red Seal heavy duty technician certificate or equivalent work experience in the construction industry
- Minimum 5 years’ service experience as a Technician, Foreman, Service Trainer or Service Manager
- Experience with the General Construction Industry line of equipment is required
- Knowledge of the heavy equipment and dealership service departments is a definite asset
- Understand effective inspection process and equipment lifecycle planning
- Post-secondary diploma and/or relevant technical education and working experience
- WHMIS, site orientation and safety training is an asset

**Core Competencies**
- Demonstrated commitment to safe work practices and ability to champion a strong safety culture
- Strong ethics and compliance to rules and regulations
- A desire to make a difference and take pride in your work
- Experience working with budgets
- Ability to work in a team
- A willingness to learn
- Excellent customer service skills
- Sound working knowledge of Microsoft Office Suite of products
- Flexible to work daytime and partially night times
- Some travel required
- Strong organizational skills and time management skills

**Physical Requirements**
- Monday to Friday
- 8:30 am to 5:00 pm
- 40 hours per week
- Physical strength - ability to lift and manage up to 50 pounds

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- service: 5 years (preferred)

Work Location: In person



  • Hamilton, Canada MaxPeopleHR Full time

    **About Us** MaxPeople is a professional Human Resources consulting firm offering HR, Training, Recruitment and Employment Law services to clients in need of an effective people strategy to grow their business. We provide services to small and mid-size organizations with the necessary Human Resources infrastructure and the employment law services required...


  • Hamilton, Canada RIV Talent Solutions Inc. Full time

    Title: Maintenance Technical Service Manager Industry - Manufacturer of Overhead Cranes - Crane/Lifting IndustryReports To: Service ManagerRole: HybridLocation - Grimsby/Stoney Creek Area.  Job Summary: As a Field Service Supervisor, you will assist the Service Manager in technician job assignments, lead and support crane service technicians through...

  • Service Advisor

    3 months ago


    Hamilton, Canada Whitwell Service Center Full time

    **Are you a people person with a passion for cars? Do you thrive in a fast-paced environment where no two days are the same? Join our team and be the friendly face of our auto garage!** **Company Overview**: At our automotive service center, we're not just about fixing cars—we're about building lasting relationships with our customers and delivering...


  • Hamilton, Canada Opta Group LLC Full time

    ABOUT OPTA OPTA CORE VALUES Accountability and Integrity in everything we do - PEOPLE: We will invest in our people with promoting Diversity and Inclusion for the success of our organization - CUSTOMERS: Committed to our customers to deliver Consistent Quality products, Solutions and Service - SAFETY: Providing employees a Safe environment in which to...


  • Hamilton, Canada Morison Insurance Brokers Inc. Full time

    **Technical Service Representative** **Location: Hamilton, ON** **_ About Morison Insurance_** At Morison Insurance, our team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all our decisions and day-to-day operations are based on our 5 core values: Go Beyond, Evolve, Own It, Our Promise,...


  • Hamilton, Canada RIV Talent Solutions Inc. Full time

    Title: Technical Support Manager/Field SupervisorLocation: Hamilton/Stoney CreekReports To: Service ManagerRole: Hybrid Job Summary: As a Field Service Supervisor, you will assist the Service Manager in technician job assignments, lead and support crane service technicians through technical guidance and training, and foster strong customer relationships,...


  • Hamilton, Canada TreowGroup Recruitment Full time

    TreowGroup Recruitment, on behalf of our Global manufacturing client, is seeking a Technical Sales/Service Engineer in Canada. The ideal candidate possesses a sales background in a heavy industrial manufacturing environment. Our Client:Our client is a leading innovator of steel abrasives products and services serving industries such as metal processing,...


  • Hamilton, Canada EnVision Consultants Ltd. Full time

    Ideal candidates will possess excellent verbal and written communication skills and problem-solving abilities and demonstrate the capacity to effectively manage internal and external relationships.EnVision Consultants Ltd. is looking for an experienced, motivated, team-oriented person to lead and build our Municipal Engineering team as a Director reporting...


  • Hamilton, Canada American Iron and Metal Full time

    Company Description American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Customer Service

    6 months ago


    Hamilton, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Hamilton, Canada*** Job Title: Customer Service / Technical Support Representative (On-Site) **Job Description**: The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of...

  • Customer Service

    5 months ago


    Hamilton, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Hamilton, Canada*** Job Title: Customer Service / Technical Support Representative (On-Site) **Job Description**: The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of...


  • Hamilton, Canada Technical Standards and Safety Authority Full time

    **About Us**: Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 400 staff across Ontario. The roles within the TSSA are as diverse as the Province we...


  • Hamilton, Canada Ontario Aboriginal Housing Services Full time

    Position: Technical Administrator Closing:Posting will remain opened until filled Term: Full Time (35 hours per week) Salary Range: $54,800 - $64,400 Our Vision is “to lead the design, development, and delivery of sustainable and culturally appropriate housing that promotes excellence in the Indigenous community and organizational...


  • Hamilton, Canada Ontario Aboriginal Housing Services Full time

    Position: Technical Administrator Closing: Posting will remain opened until filled Term: Full Time (35 hours per week) Salary Range: $54,800 - $64,400 Our Vision is “to lead the design, development, and delivery of sustainable and culturally appropriate housing that promotes excellence in the Indigenous community and organizational...


  • Hamilton, Ontario, Canada beBee Professionals Full time

    We are looking for a highly skilled Customer Service and Technical Support Professional to join our team at beBee Professionals. The successful candidate will be responsible for providing technical support to our customers and ensuring that our systems are running smoothly.The ideal candidate will have a degree in Computer Science or a related field, as well...


  • Hamilton, Ontario, Canada Brandt Full time

    Job Title: Technical Specification WriterBrandt is seeking a skilled Technical Specification Writer to join our team in Stoney Creek, Peterbilt location. The successful candidate will be responsible for developing, writing, and maintaining accurate specifications for Peterbilt trucks in collaboration with the Sales Manager and Territory Managers.Key...


  • Hamilton, Canada Lawrie Insurance Group Inc. Full time

    Are you passionate about helping others and go above and beyond? Do you can excel in Customer Service? If so, this position may be perfect for you. We are currently seeking a Technical Service Representative (Signature) in our Personal Lines department. In this role you will support the Signature Account Manager in managing a book of business. **What will...


  • Hamilton, Canada Ministry of Health Full time

    Are you passionate about leveraging cutting-edge technology to ensure the seamless operation of critical and emergency services? We're seeking a skilled Technical Analyst Operations to play a pivotal role in analyzing, designing, implementing, and reporting on the performance of a diverse range of integrated Information Technology (IT) systems. If you're...


  • Hamilton, Canada Brandt Full time

    Brandt is currently seeking a Technical Specification Specialist located in our Stoney Creek Peterbilt location. The Technical Specification Specialist will be responsible for developing, writing, and maintaining accurate specifications for Peterbilt trucks for our customers along side the Sales Manager and Territory Managers. The ideal candidate will have a...


  • Hamilton, Canada EVM Group Full time

    **WHO WE ARE**:The EVM Group is a rapidly growing multi-division Automation and Installation company looking to add an enthusiastic Technical Purchasing Specialist to our strong and growing team. We are centrally located in Hamilton, Ontario, providing service to our customers across Ontario, Canada and abroad. **WHAT WE DO**:At EVM Group, we work with some...