Technical Analyst, Operations

5 months ago

Hamilton, Canada Ministry of Health Full time

Are you passionate about leveraging cutting-edge technology to ensure the seamless operation of critical and emergency services? We're seeking a skilled Technical Analyst Operations to play a pivotal role in analyzing, designing, implementing, and reporting on the performance of a diverse range of integrated Information Technology (IT) systems.

If you're driven by the challenge of maintaining high-performance IT systems that are essential for life-saving services, we invite you to bring your expertise to our dedicated team.

**The Emergency Health I&IT Solutions & Technology Management Branch at Ministry of Health (MOH)**
**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.
**What can I expect to do in this role?**: In this role, you will:

- provide hands-on, day-to-day, operational support to all Information Technology Services operational activities work with other groups to complete operational tasks
- provide technical problem-solving expertise (Tier 1 & 2 & 3) to business operations and colleagues
- administer and manage security and encryption programs, policies, and procedures in liaison with partners, vendors, users, and clients.
- provide technical support to Corporate Information Technology initiatives
- review operational inefficiencies, systemic problems, researches and recommend new technology solutions
- design, install, support and troubleshoot complex technologies such as: Ethernet switches and router equipment, remote access (SSL & IPSec, VPN), WAN compression devices, site to site VPN connections, firewalls, SDWAN, and emergent Cloud Based network methodologies
- develop technology related policies, guidelines, and operational procedures

**How do I qualify?**:
**Mandatory**:

- Valid class G Ontario Driver's Licence to travel throughout the province.
- Basic CPR Certification, first aid or ability to obtain such.

**Technical Knowledge**: You have knowledge of:

- Network architecture and topology, physical and virtual servers, backup software, database, and specialized test and monitoring software to handle complex technological problems
- Networking equipment such as routers, firewalls, switches using NX-OS, FXOS and CAT-OS for configuration and maintenance
- Different physical interfaces related to network connectivity such as Fiber, Twinax, Copper and other emerging cabling and connector technologies.
- End user licensing agreements in order to fulfill service obligations

**Analytical and Problem Solving Skills**:

- you can troubleshoot connectivity issues using traffic flow, packet inspection and event logging techniques
- you can utilize scripting tools and languages to design programs to update and gather information on a large amount of systems

**Communication and Interpersonal Skills**: You can:

- present to senior management staff, interact with end users and the vendor community
- prepare discussion papers, briefing notes and recommendations on acquisition of hardware, software, network upgrades and development of new network features/services
- explain technical solutions to non-technical ministry and senior personnel
- you have interpersonal skills to work both within a team environment and also with mínimal supervision

**Project Management and Organizational Skills**:

- you have knowledge of project management methodologies and techniques to develop, design, and implement project plans, budgets, and human resources
- you can work effectively under pressure, organize work and meet deadlines
- you can provide guidance and support to section staff and to co-ordinate constant changing priorities with colleagues

**Additional Information**: This position requires rotating shift work in a 24/7 environment, including evenings, nights, weekends, and holidays.

**Additional Information**:
**Address**:

- 3 English Temporary, duration up to 12 months, 282 Fennell Ave W, Hamilton, West Region, Criminal Record and Judicial Matters Check (Fingerprint Based), Canadian Border Services Check, Credit History Check, Driver's License History, Local Police Databases Search, Social Networking Search

**Compensation Group**:

- Ontario Public Service Employees Union- Understanding the job ad - definitions
- **Schedule**:

- 6**Category**:

- Information Technology**Posted on**:

- Wednesday, August 28, 2024**Note**:

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