IT Specialist/system Administrator

6 months ago

Kingston, Canada Server Cloud Canada Full time

**WHO WE ARE**

Our group (Server Cloud, Cloud Metric, Telecom Metirc) was founded on a simple idea: that companies can win by putting the customer before anything else. We focus on providing the right solutions for our clients by deploying and managing Cloud Infrastructure, IT Managed Services, Cyber Security and VoIP solutions.

**DESCRIPTION**

As a IT Specialist / Systems Admin, you are a doer. You are a good problem-solver, organized and detail-oriented individual who can juggle several projects at the same time. You have strong communication skills (both oral and written), are an active listener, and have an exceptional ability to manage timelines. You will be responsible for:

- Remote and at times onsite technical support for client issues
- Management of advanced technologies such as VMware, UTM/Firewall, cloud and VoIP servers, VPNs, SQL database management, and others
- Responding to and assisting clients with common technical issues, while meeting customer service and response time (SLA) objectives
- New technical projects that deliver enhanced value to our customers
- Manage issues from initial reporting through to resolution
- Call Logging, tracking, problem resolution, and call escalation using remote management tools.
- L2 troubleshooting process, documentation, and ticket classification/escalation
- Participate in the development of internal knowledge base, user reference guides, and instruction manuals
- Work collaboratively with other internal teams, external partners, and vendors to ensure all aspects of IT projects and support requests are met
- Initiative to identify and alert management of emerging trends in incidents
- Occasional evening and weekend support, as required
- Complete training and achieve industry certifications in relevant operating systems, security, and third-party client software.

**QUALIFICATIONS**
- Proven experience as IT Technician or relevant position
- In-depth understanding of diverse computer systems and networks. Some examples below but not limited to:

- VoIP
- LAMP stacks
- FTP servers
- RDP gateways
- RDP clusters
- Software installation
- System diagnostics
- Cloud Infrastructure Firewalls (pfSense, IPFire, vCloud Edge)
- VPN
- Good knowledge of internet security and data privacy principles
- Willing to work and available after-hours
- Degree in Computer Science, engineering or relevant field
- Certification as an IT technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
- Valid Ontario driver’s license

**THIS JOB MIGHT BE FOR YOU IF**
- You have a few years worth of IT experience and are looking for a company that provides a variety of challenges and opportunities to grow
- Want a company that supports what you do rather than telling you what to do
- You enjoy solving problems, taking on difficult challenges and finding creative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it
- You like helping people. You get a kick out of getting people to those a-ha moments.
- You are patient, level-headed and cool under pressure. Teaching someone something new makes you feel great.
- You pay attention to the details. As far as you’re concerned anything worth doing is worth doing right, every single time.
- You think on your feet. You like learning new things and you can learn quickly. When things change, as they often do, you know how to roll with the punches.
- You are motivated and driven. You volunteer for new challenges without waiting to be asked.
- You have a no-excuse attitude Mistakes happen and are expected as long as you learn and improve.
- You are not scared to put in extra hours to meet goals and deadlines.
- You relate and can live up to our core values.

**The customer is our first priority**
**Honesty & Integrity**
**C‌ontinuous improvement**
**Teamwork and collaboration**
**Personal responsibility**
**Problem solving**

**What to Learn More?**

If this ad got you excited, we want to hear from you.

Location: Kingston

Contract Type: Permanent

We offer a very competitive salary, benefits, and a flexible work environment.

**Salary**: $65,000.00-$90,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Profit sharing
- Vision care

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay

**Experience**:

- system administration: 5 years (preferred)

Work Location: In person

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