System Administrator

6 months ago

Kingston, Canada DocuPet Inc. Full time

Join DocuPet, the leading provider of outsourced pet licensing services, touching over 180 communities throughout North America.

**About the Role**

As a System Administrator, you’ll support a multiuser computing environment and ensure continuous, optimal performance of IT services and support systems for a rapidly growing company.

**Responsibilities**
- Provide IT support for employees located throughout Canada and the US
- Provide IT networking, hardware and software support for the offices and fulfillment centres located in Kingston, ON and Syracuse, NY
- Provide IT support for specialized software used by teams at DocuPet
- Manage and maintain software hosted by DocuPet and used by employees
- Procure and set up new equipment and software accounts as needed for new employees
- Provide training for new equipment and software to employees
- Assist with procuring new equipment for the offices and fulfillment centres
- Write and maintain documentation for employees related to their computers and the software they use
- Monitoring all of the external services utilized by DocuPet and notifying employees when there are issues
- Monitoring and ensuring that software on employee’s computers, office and fulfillment centre computers are kept up to date
- Monitoring and ensuring that employees are using 2FA on all of the applicable software and digital accounts that they use
- Manage shipping equipment to users and handling of returned equipment
- Manage inventory and supply needs for fulfillment centres located in Kingston, ON and Syracuse, NY
- Manage and audit hardware inventory
- Manage and audit software and digital account inventory
- Manage software and digital account license renewals
- Support software engineers in setting up and basic troubleshooting of their local development environments
- Research and propose hardware and / or software solutions for identified issues as needed
- Provide support for the DevOps team as required
- Provide feedback for continuous improvement on related IT processes to team lead
- Bachelor's degree or college diploma in Information Technology or a related field or equivalent work experience
- At least 2 years of practical experience in network, hardware and software administration
- Problem-solving and critical thinking skills
- Attention to detail
- Ability to prioritize and manage time
- Excellent troubleshooting abilities
- Effective communication skills, both verbal and written
- Keen interest in technological development and advancements
- Ability to suggest process improvements
- Familiarity with and ability to support users on both Windows and Mac OS
- Basic understanding of networking and ability to troubleshoot common issues
- Working knowledge of Google Workspace
- Basic knowledge of Docker and ssh-based authentication
- Must have ability to travel to Kingston, ON (licence and own vehicle)
- Must be able to travel to US as needed (valid passport or ability to get one)
- Familiarity with AWS an asset
- Familiarity with GitHub an asset

**You are ideal for this role if**:

- Analytically sharp and exceptionally organized
- A great communicator - someone with excellent verbal and written communication skills
- Willing to work flexible hours at times to get urgent projects completed
- Detail-focused
- Proactive in problem-solving
- Adaptable and able to handle multiple, conflicting priorities
- Passionate about innovation, technology & growing business
- Able to quickly learn and adapt to new technologies and processes

**Benefits**
- Comprehensive medical insurance including Health, Dental and Vision
- Flexible PTO

**Our Mission and Values**

Each of us at DocuPet comes to work each day to move our organization closer to its ultimate mission: to provide a safe and happy home for every pet. We take our core values very seriously knowing that we only work well with those who see the working world as we do.

**Go Big** - We aim to do big things. We don’t aim to impress ourselves, or those around us, we aim to be the very best anywhere. We accept all challenges and we intend to win.

**Own It** - We set high standards for our own performance because we know that we each play an important role in the reputation and sustainability of DocuPet.

**Inspire** - Our people and our business inspire those around us. Each employee has a job to do, and they do it with excellence and grace. They bring joy to everyone they meet.

**Believe** - Each of us is responsible for selling ourselves, our projects, our outcomes, and our efforts. We must be individually and collectively convicted in our actions. We sell our ideas, our services, and our products at every opportunity.

**Respect** - We work as a team. We treat each other the way we expect to be treated. We listen to all opinions and voices, taking time to ensure those with quieter personalities and those who take time to collect and share their ideas are heard. We accept differing viewpoints and are an inclusive company.

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