Account Executive, Membership Services

8 months ago

Abbotsford, Canada Abbotsford Canucks Full time

**Position**:Account Executive, Membership Services

**Department**:Membership Services

**Reports to**: Team Lead, Membership Services

***:
The Account Executive, Membership Services supports the mandate and goals of the Membership team by providing superior customer service while promotion, renewing, and up selling our ticket products to existing and potential ticket members. Members of the Membership Services team will also provide support to the Abbotsford Canuck’s ticket sales team by performing day-to-day functions, as assigned, for growth.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
(Other duties may be assigned as required)
- Answer the Membership line and respond to ticket inquiries and/or general inquiries and service accordingly; returns calls in a timely manner in resolution to issues
- Manage client requests, expectations and assist with any game day requirements related to these requests
- Promote, renew, and sell ticket products and services such as season tickets, half season tickets, game packs, groups, single game tickets, and other promotional offers
- Follow up with outstanding accounts and declined payments in a timely manner
- Execute ticket member retention programs; continue to extend superior customer service and raise service levels on an on-going basis
- Follow up with our clients on post event related issues (i.e. lost and found, incidents, or requests)
- Contact assigned accounts throughout the season to gain ticket member profiles for future service initiatives
- Execute seat relocation, seat selection, and upgrade/exchange programs
- Participate in various season ticket member events and execute on fulfilling ticket member benefits throughout the season
- Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date
- Perform game night duties including Season Ticket member of the Game, game night ticketing issues, and survey in-game experience
- Perform market and customer service research to determine “best practices”
- Communicate and carry out service policies and procedures to ticket members in the most professional manner
- Conduct high amount of service and sales calls on a daily basis
- Provide on-going feedback and recommendations to enhance front line customer service plan, revenue generation and product development
- Perform administrative support for team, as necessary
- Provide support during special events and promotions, as required

**REQUIRED EXPERIENCE AND QUALIFICATIONS**:

- Post-secondary education in a related field with customer service experience is strongly preferred
- Excellent written and verbal communication and interpersonal skills
- The ability and desire to provide an outstanding level of customer service for client experience and retention
- Effective time-management skills and ability to multi-task in a dynamic, fast paced environment
- A passion for maximizing clients’ revenue potential by identifying cross-selling, corporate, and group sales opportunities
- Superior attention to detail and strong organizational and administrative skills
- Ability to reason and problem solve. Define problems, collect data, establish facts, draw valid conclusions and make independent decisions
- Self-motivated, positive, team-oriented and engaging attitude
- Extensive computer knowledge, including MS Office (Word, Excel, PowerPoint)
- Ability and willingness to work flexible hours, including evenings and weekends

Vancouver, and its neighbouring city Abbotsford, are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

  • Account Executive, Membership Services

    7 months ago

    Abbotsford, Canada Abbotsford Canucks Full time

    **Position**:Account Executive, Membership Services **Department**:Membership Services **Reports to**: Manager, Membership Services ***: The Account Executive, Membership Services supports the mandate and goals of the Membership team by providing superior customer service while promotion, renewing, and up selling our ticket products to existing and...

  • Senior Manager of Membership Services and Operations

    4 weeks ago

    Abbotsford, British Columbia, Canada Vancouver Full time

    Vancouver, a hub for diverse communities, is home to Canucks Sports & Entertainment.We are seeking a Senior Manager of Membership Services and Operations who will play a key role in driving revenue growth across our business units.The ideal candidate will possess inspiring leadership skills, experience in customer service, and the ability to develop...

  • Manager, Membership Services

    5 months ago

    Abbotsford, Canada Vancouver Full time

    POSITION SUMMARY : Working in close collaboration with the Ticket Sales and Service teams, the Manager, Membership Services provides overall management to our Membership Services team and ensures superior customer service is provided to our members. ESSENTIAL DUTIES & RESPONSIBILITIES: (Other duties may be assigned as required) Providing...

  • Account Executive, Ticket Sales

    3 months ago

    Abbotsford, Canada Abbotsford Canucks Full time

    **Position**:Account Executive, Ticket Sales **Department**:Abbotsford Canucks **Reports to**: Director, Ticket Sales & Service ***: Committed to excellence, the Account Executive, Ticket Sales is responsible for meeting and exceeding ongoing ticket sales revenue targets for Abbotsford Canucks. **ESSENTIAL DUTIES AND RESPONSIBILITIES**: (Other duties may...

  • Account Executive

    6 months ago

    Abbotsford, Canada Rentokil North America Full time

    Overview: **Account Executive**: Do you have a passion for sales? Can you hunt down new business and 'win the sale'? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends! **Who are we?** Rentokil Canada Corporation is proud to be a member of the...

  • Vancouver Director of Ticket Sales and Service Opportunity

    4 weeks ago

    Abbotsford, British Columbia, Canada Vancouver Full time

    Job Description The Director, Ticket Sales & Service plays a pivotal role in driving the strategic planning and implementation process for the department, working closely with the COO to develop and execute tactical and operational plans for Membership, Flex, Partial and Group Sales, Membership Services, and single game sales. Ticket Sales...

  • Sales and Service Director

    3 weeks ago

    Abbotsford, British Columbia, Canada Vancouver Full time

    Job DescriptionWe are seeking a highly motivated and experienced professional to join our team as the Director of Ticket Sales and Service. This key role will be responsible for leading the ticket sales team towards achieving departmental goals and individual development plans.Ticket Sales ResponsibilitiesLead and mentor the ticket sales staff in achieving...

  • Director, Ticket Sales and Service Professional

    1 month ago

    Abbotsford, British Columbia, Canada Abbotsford Arena-AHL ArenaOpsFT Full time

    Job Title: Director, Ticket Sales and Service ProfessionalJob Summary:The Director, Ticket Sales and Service Professional will be responsible for leading the development and implementation of departmental strategic plans and supporting tactical and operational plans for Membership, Flex, Partial and Group Sales, Membership Services and single game sales.Key...

  • Executive Lead for Member Experience

    4 weeks ago

    Abbotsford, British Columbia, Canada Vancouver Full time

    Job OverviewWe are seeking a seasoned professional to fill the role of Executive Lead for Member Experience at Canucks Sports & Entertainment. This is an exciting opportunity to join our team and contribute to delivering exceptional customer service to our members.About the RoleThis leadership position will oversee the day-to-day operations of our Membership...

  • Director, Ticket Sales

    6 months ago

    Abbotsford, Canada Vancouver Full time

    Posting Details Posted: April 17, 2024 Full-Time Locations Showing 1 location Abbotsford Arena 33800 King Rd Abbotsford, BC V2S8H8, CAN Abbotsford Arena 33800 King Rd Abbotsford, BC V2S8H8, CAN +0 more locations less locations Job Details Description Position: Director, Ticket Sales & Service Department: Abbotsford...

  • Customer Service Agent

    2 months ago

    Abbotsford, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Abbotsford you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even...

  • Customer Service Agent

    6 months ago

    Abbotsford, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Abbotsford you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even...

  • Director, Ticket Sales

    1 month ago

    Abbotsford, Canada Abbotsford Arena-AHL ArenaOpsFT Full time

    Position: Director, Ticket Sales & Service Department: Abbotsford Canucks & Abbotsford Centre Reports to: Chief Operating Officer, Abbotsford Centre SUMMARY The Director, Ticket Sales & Service works closely with the COO on the development and implementation of departmental strategic plans and supporting tactical and operational plans for Membership, Flex,...

  • Junior Account Manager

    2 months ago

    Abbotsford, Canada Global Conventions Services Full time

    **Global Convention Services** is seeking a client focused self-starter to join our team as a **Junior Accounts Manager** in **Abbotsford, British Columbia.** **The Company** Global Convention Services has evolved into one of Canada's largest full-service trade show and special event contractors since its founding over thirty years ago. Proudly offering...

  • Account Executive

    6 months ago

    Abbotsford, Canada Unitex Sales Ltd Full time

    **UNITEX Sales Ltd **located in Abbotsford, BC is a well-established garment and promotional products company that has been in business for over 25 years. Our focus is on providing a quality customer service experience along with high quality workmanship. **ACCOUNT EXECUTIVE** **JOB DESCRIPTION** **KEY DUTIES AND RESPONSIBILITIES**: - Establish, develop...

  • Account Executive, Partnership Marketing

    3 months ago

    Abbotsford, Canada Abbotsford Canucks Full time

    **Position**: Account Executive, Partnership Marketing (Abbotsford Canucks) **Department**:Corporate Partnerships Sales and Service **Reports to**:Senior Manager, Partnership Marketing ***: Committed to service excellence, an Account Executive, Partnership Marketing is responsible for meeting and exceeding the ongoing commitments and contractual details...

  • Manager, Sales Development and Corporate Sales

    1 month ago

    Abbotsford, Canada Abbotsford Arena-AHL ArenaOpsFT Full time

    Position: Director, Ticket Sales & Service Department: Abbotsford Canucks & Abbotsford Centre Reports to: Chief Operating Officer, Abbotsford Centre SUMMARY The Director, Ticket Sales & Service works closely with the COO on the development and implementation of departmental strategic plans and supporting tactical and operational plans for Membership, Flex,...

  • Financial Accountant

    4 weeks ago

    Abbotsford, British Columbia, Canada Loadberg Services Ltd Full time

    Job DescriptionWe are seeking a highly skilled Financial Accountant to join our team at Top Peak Framing Ltd. As a key member of our finance department, you will be responsible for maintaining accurate and up-to-date financial records.Key Responsibilities:Prepare cheques for payroll, fixed assets, and depreciation.Maintain general ledgers, financial...

  • Ground Handler

    6 months ago

    Abbotsford, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Do you love airplanes? Are you a strong team member and enjoy the satisfaction of completing tasks under tight deadlines? Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at...

  • Ground Handler

    6 months ago

    Abbotsford, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Do you love airplanes? Are you a strong team member and enjoy the satisfaction of completing tasks under tight deadlines? Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at...