Executive Lead for Member Experience

7 days ago

Abbotsford, British Columbia, Canada Vancouver Full time
Job Overview

We are seeking a seasoned professional to fill the role of Executive Lead for Member Experience at Canucks Sports & Entertainment. This is an exciting opportunity to join our team and contribute to delivering exceptional customer service to our members.

About the Role

This leadership position will oversee the day-to-day operations of our Membership Services team, ensuring that our members receive outstanding service and support. The successful candidate will work closely with the senior leadership team to develop and implement strategic plans to drive member retention and engagement.

Key Responsibilities
  • Provide guidance and coaching to account executives to ensure they have the skills and knowledge needed to deliver excellent customer service.
  • Collaborate with the senior leadership team to develop and execute retention programs that meet the needs of our members.
  • Lead weekly meetings with the Membership Sales & Services team to discuss goals, progress, and challenges.
  • Work with the Director, Ticket Sales & Service to establish key performance indicators (KPIs) and targets that drive revenue growth across CSE business units.
  • Develop and implement CRM tracking, data collection, and analytics to improve member retention, communications, and program development.
  • Stay up-to-date on industry best practices and provide recommendations for process improvements.
  • Liaise between various teams, including Premium Service, Ticket Sales, Hospitality, Housekeeping, Ticket Operations, Engineering, Corporate Partnerships Activation, and Fan Services, to ensure seamless event-day operations and service delivery.
  • Oversee conflict resolution of escalated membership complaints, resolve post-event issues, and follow up with members as necessary.
  • Execute seat relocation, seat selection, and upgrade programs to enhance the member experience.
  • Participate in and execute various season ticket member events throughout the season, including benefit activations.
Requirements
  • Minimum 3-5 years of related customer service experience in a supervisory role.
  • Post-secondary education in a related field such as business administration or hospitality management.
  • Inspiring leadership skills and experience rallying a team to achieve its highest potential.
  • Ability to multi-task and set priorities in a dynamic, fast-paced environment.
  • Ability to develop and implement strategic, operational, and tactical customer service plans.
  • A commitment to service excellence.
  • Effective time-management skills, strong attention to detail.
  • Excellent written and verbal communication and interpersonal skills.
  • Experience planning and coordinating events, projects, and programs.
  • Extensive computer knowledge, including MS Office (i.e., Word, Excel, PowerPoint, etc.).
  • Proven track record of achievement in meeting or exceeding goals.
  • Ability to relate professionally to all levels of staff, management, clientele, and suppliers.
  • Committed to working in a team-driven environment.
  • Dynamic, hardworking, confident personality with drive and initiative.
  • Flexibility to work extended hours, including evenings and weekends.
  • Excellent judge of character as role oversees day-to-day operations for various units within the business that must be managed with integrity.
  • Experience with Archtics and Ticketmaster is an asset.
Compensation Package

The estimated salary for this role is $80,000 - $100,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health, dental, and vision coverage, as well as access to employee discounts and perks.

  • Member Experience Advisor

    1 month ago

    Abbotsford, British Columbia, Canada Prospera Credit Union Full time

    Transforming Member ExperiencesAt Prospera Credit Union, we're committed to cultivating trusting relationships with our members, communities, and team. As a Member Experience Specialist, you'll play a vital role in developing member-first advisory relationships, onboarding new members, and introducing our solutions to them.Key Responsibilities:Develop and...

  • Member Experience Specialist

    4 weeks ago

    Abbotsford, British Columbia, Canada Prospera Credit Union Full time

    Client Relationship AdvisorAt Prospera Credit Union, we're seeking a skilled Client Relationship Advisor to join our team. As a key member of our team, you will play a vital role in developing member-first advisory relationships. Your primary responsibility will be to onboard new retail and business members, uncover their needs, and introduce our solutions...

  • Member Experience Liaison

    2 weeks ago

    Abbotsford, British Columbia, Canada Prospera Credit Union Full time

    Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. As a Member Experience Specialist, you will play a vital role in developing member-first advisory relationships. You will be responsible for onboarding traditional and...

  • Executive Culinary Lead

    7 days ago

    Abbotsford, British Columbia, Canada BC LTD oa Milestones Grill and Bar Full time

    About Our TeamWe are a dynamic team at BC LTD o/a Milestones Grill and Bar, seeking an experienced Executive Culinary Lead to join our kitchen. This is a permanent, full-time position working 37.5 hours per week with opportunities for professional growth and development.

  • Customer Service Representative

    4 weeks ago

    Abbotsford, British Columbia, Canada Executive Aviation Full time

    Customer Service Agent Job DescriptionWe are seeking a skilled Customer Service Agent to join our team at Executive Aviation. As a Customer Service Agent, you will be responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys.Key Responsibilities:Helping passengers check-inSupporting self-serve...

  • Customer Experience Marketing Lead

    6 days ago

    Abbotsford, British Columbia, Canada Phantom Screens Full time

    About UsAt Phantom Screens, we believe in creating a better life for our customers and employees alike. We're seeking a full-time permanent Customer Experience Marketing Lead, who has experience in driving business growth through effective marketing strategies.Job OverviewThis role is responsible for developing and implementing comprehensive digital...

  • Executive Culinary Team Member

    2 weeks ago

    Abbotsford, British Columbia, Canada BOARDWALK FRIES BURGERS SHAKES Full time

    Job Title: Executive Culinary Team MemberCompany Overview: At Boardwalk Fries Burgers Shakes, we strive to provide our customers with exceptional dining experiences. Our team is dedicated to serving high-quality food in a clean and welcoming environment.Salary: $45,000 - $55,000 per year, depending on experience.Job Description: We are seeking a skilled Line...

  • Liquor Store Team Lead

    7 days ago

    Abbotsford, British Columbia, Canada Liquor For Less] Full time

    Job OverviewWe are seeking a skilled Liquor Store Team Lead to join our team at Liquor For Less. As a key member of our staff, you will be responsible for overseeing daily operations and ensuring excellent customer service.Job ResponsibilitiesThe successful candidate will have experience in managing a retail environment and possess strong leadership skills....

  • Production Supervisor-Continental

    6 days ago

    Abbotsford, British Columbia, Canada Waterford Executive Full time

    Waterford Executive is seeking a seasoned Production Supervisor to oversee the safety, environmental stewardship, and operational performance of their production crew.About the RoleThis is a unique opportunity to join a leader in the manufacturing industry and take on a senior role within our Operations team. As a Production Supervisor, you will be...

  • Team Lead

    2 weeks ago

    Abbotsford, British Columbia, Canada Saje Natural Wellness Full time

    Job SummarySaje Natural Wellness seeks a highly motivated Team Lead to join our team, responsible for delivering exceptional customer service and leading Team Members to achieve the same.This role reports to the Store Manager and supports with opening, closing, and leadership duties, fostering an environment that embodies Saje's culture and service ethos.The...

  • Executive Chef

    4 weeks ago

    Abbotsford, British Columbia, Canada Sushi Nine Full time

    Sushi Nine is seeking a highly skilled Executive Chef to lead our culinary team. The ideal candidate will have a strong background in Japanese cuisine and a proven track record of managing kitchen operations.The Executive Chef will be responsible for planning menus, estimating food requirements, and training staff in preparation, cooking, and handling of...

  • Executive Chef

    4 weeks ago

    Abbotsford, British Columbia, Canada Boardwalk Fries Burgers Shakes Full time

    Job Title: Executive ChefAbout the Role:We are seeking an experienced Executive Chef to join our team at Boardwalk Fries Burgers Shakes. As a key member of our kitchen team, you will be responsible for leading our culinary operations and ensuring that our customers receive the highest quality food.Key Responsibilities:Plan and prepare menus, taking into...

  • Senior Program Director

    6 days ago

    Abbotsford, British Columbia, Canada SARA For Women Full time

    OverviewSARA For Women is a dynamic organization dedicated to empowering women and promoting gender equality. We are seeking an experienced Senior Program Director to lead our strategic partnerships efforts.About the RoleThe successful candidate will play a pivotal role in driving our mission forward, collaborating with stakeholders to develop and implement...

  • Executive Chef

    4 weeks ago

    Abbotsford, British Columbia, Canada B.C LTD. Full time

    Job Title: Executive ChefJob Summary: We are seeking an experienced Executive Chef to join our team at B.C LTD. as a key member of our culinary team. The successful candidate will be responsible for leading our kitchen operations, managing staff, and ensuring the highest quality of food is served to our customers.Key Responsibilities:Lead and manage a team...

  • Executive Chef

    4 weeks ago

    Abbotsford, British Columbia, Canada Ustaad G 76 Abbotsford Full time

    Job Title: Executive ChefUstaad G 76 Kamloops is seeking an experienced Executive Chef to join our team. As a key member of our culinary team, you will be responsible for leading the kitchen and ensuring the highest quality of food is served to our customers.Key Responsibilities:Menu Planning: Develop and implement menus that showcase our culinary expertise...

  • Executive Chef

    4 weeks ago

    Abbotsford, British Columbia, Canada Boardwalk Fries Burgers Shakes Full time

    Job Title: Executive ChefJob Summary: We are seeking an experienced Executive Chef to join our team at Boardwalk Fries Burgers Shakes. As a key member of our culinary team, you will be responsible for leading the kitchen and ensuring the highest quality of food is served to our customers.Key Responsibilities:Co-ordinate special events and plan menus to meet...

  • Executive Dining Room Lead

    6 days ago

    Abbotsford, British Columbia, Canada BC LTD oa Milestones Grill and Bar Full time

    At BC LTD o/a Milestones Grill and Bar, we are seeking a highly skilled Executive Dining Room Lead to join our team. This role is ideal for an individual who has experience in managing food service establishments and supervising staff.About the RoleThe successful candidate will be responsible for establishing efficient work schedules, supervising and...

  • Executive Director

    2 months ago

    Abbotsford, British Columbia, Canada beBee Professionals Full time $80,000 - $120,000

    General Manager Job DescriptionWe are seeking a seasoned General Manager to lead our team in Abbotsford, Canada. As a key member of our organization, you will be responsible for driving business growth, ensuring operational efficiency, and fostering a culture of excellence.Key Responsibilities:Develop and execute business strategies to achieve financial...

  • Membership Services Team Lead

    4 weeks ago

    Abbotsford, British Columbia, Canada Vancouver Full time

    POSITION SUMMARYAs a key member of the Canucks Sports & Entertainment team, the Membership Services Team Lead will provide strategic leadership to the Membership Services team, ensuring exceptional customer service is delivered to our valued members.ESSENTIAL DUTIES & RESPONSIBILITIES:Provide coaching and customer service training to account...

  • Executive Chef

    4 weeks ago

    Abbotsford, British Columbia, Canada MASALA ART LTD. Full time

    Job Title: Executive ChefJob Summary: We are seeking an experienced Executive Chef to join our team at MASALA ART LTD. The successful candidate will be responsible for leading our culinary team and overseeing the preparation and presentation of our dishes.Key Responsibilities:Lead and manage a team of cooks and kitchen staffDevelop and implement menus and...