Vancouver Director of Ticket Sales and Service Opportunity

1 month ago


Abbotsford, British Columbia, Canada Vancouver Full time

Job Description

The Director, Ticket Sales & Service plays a pivotal role in driving the strategic planning and implementation process for the department, working closely with the COO to develop and execute tactical and operational plans for Membership, Flex, Partial and Group Sales, Membership Services, and single game sales.

Ticket Sales Responsibilities:

  • Lead and mentor the ticket sales staff towards achieving departmental goals and individual development plans
  • Execute product sales plans, including full season, partial season, group tickets, and single game ticket sales
  • Collaborate with stakeholders to develop technology tools (e.g., CRM)
  • Work with Abbotsford executives on initiatives aligning with organizational strategic objectives
  • Support sales goals and retention plans with other sales personnel
  • Serve as a responsible member of the ticketing team, contributing to the strategic planning process

Membership Services Responsibilities:

  • Coach, lead, and mentor the membership team towards hitting departmental goals and individual development plans
  • Manage select Membership accounts, as required
  • Work closely with the Team Lead on delivering the membership program
  • Execute new member onboarding plans with the Membership Sales team
  • Collaborate with the Business Intelligence team to build CRM tracking, data collection, and analytics improving member retention, communications, and program development
  • Actively seek industry best practices and provide recommendations to the COO
  • Act as primary problem solver for miscellaneous member concerns brought forward by the Membership team
  • Liaise between Premium Membership, Premium Sales, Hospitality, Housekeeping, Ticket Centre, Engineering, Corporate Partnerships Activation, and Event Service teams on event day operational and service requirements

Salary and Benefits:

We offer an estimated annual salary of $120,000 - $150,000, commensurate with experience, to attract top talent for this key role. The successful candidate will be offered a comprehensive compensation package, including benefits and opportunities for professional growth and development within our dynamic organization.



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