Director, Ticket Sales

1 month ago

Abbotsford, Canada Abbotsford Arena-AHL ArenaOpsFT Full time

Position: Director, Ticket Sales & Service

Department: Abbotsford Canucks & Abbotsford Centre
Reports to: Chief Operating Officer, Abbotsford Centre

SUMMARY

The Director, Ticket Sales & Service works closely with the COO on the development and implementation of departmental strategic plans and supporting tactical and operational plans for Membership, Flex, Partial and Group Sales, Membership Services and single game sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as required)


Ticket Sales

  • Coach, lead, and mentor the ticket sales staff towards hitting the department goals and team members’ individual development plans
  • Execute product sales plan to include full season, partial season, group tickets and single game ticket sales
  • Collaborate with relevant stakeholders to develop and implement technology tools (example CRM)
  • Work closely with Abbotsford executives on initiatives that align to the strategic objectives of the organization
  • Work closely with other sales personnel on supporting sales goals and retention plans
  • Support overall department member and service and renewal strategies
  • Serve as a committed and responsible member of the ticketing team, contributing to the strategic planning process

Membership Services

  • Coach, lead, and mentor the membership team towards hitting the department goals and team members’ individual development plans
  • Manage a select number of Membership accounts, as required
  • Works closely with and supports the Team Lead of our membership team on overall delivery of our membership program
  • Responsible for executing new member onboarding plan in conjunction with the Membership Sales team
  • Work closely with other members of the membership team on the planning and execution of member events and value add service programs
  • Work with the Business Intelligence team to build CRM tracking, data collection, and analytics that will assist in improving member retention, communications, and program development
  • Actively seek industry best practices and provide recommendations to COO
  • Act as primary problem solver for miscellaneous member concerns brought forward by the Membership team
  • Act as liaison between Premium Membership, Premium Sales, Hospitality, Housekeeping, Ticket Centre, Engineering, Corporate Partnerships Activation, and Event Service teams on event day operational and service requirements

EXPERIENCE & QUALIFICATIONS:

  • Bachelor’s degree in business or a directly related study
  • Minimum of five years’ leadership experience at a senior level in a high energy sales and service environment, preferably in a ticketing role within a professional sports league (i.e. AHL, NHL, NLL etc.)
  • Demonstrated directly related experience developing highly effective sales strategies without losing focus on premium service
  • Assertive, action-oriented individual possessing a high degree of initiative and known to have the knack for getting things done
  • Committed to a vision of service that will thrill fans and provide an ultimate fan experience
  • Exceptional customer service acumen and interpersonal communication skills.
  • Proven ability to build, motivate and lead teams
  • Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners.
  • Excellent planning, organizational and problem-solving skills
  • Ability to handle conflicting deadlines and prioritize
  • To best support our dynamic sports & entertainment operations, we work 100% at the office/arena
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