Front Desk
6 months ago
Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.
The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.
**About the Hotel**:
DoubleTree by Hilton Montreal Pointe-Claire**: The DoubleTree by Hilton Pointe-Claire is a 311-room full-service hotel, owned and operated by Easton’s Group of Hotels. Its landmark property has the ideal combination of a suburban hotel with the convenience of an airport nearby. It features a restaurant, Marquis Bar & Grill, Lounge, Room Service and 14 meeting rooms. Minutes away from major corporations, shopping, restaurants, and sporting venues in Montreal's West Island. Travelling on business, pleasure or with your sports team everyone will be charmed by our upscale DoubleTree by Hilton Pointe-Claire.
**Benefits**:
- Health, Vision, and Dental Coverage
- Wellness Days
- Employee Social Events
- On-Site Parking
- Career Development
- Hotel Discounts at Hilton** **Properties
Job overview
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.
**Responsibilities**:
- Welcomes guests in a friendly, prompt, and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.
- Issue, control, and release guest safe deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
- In carrying out your duties you will follow all Company and Brand Standards.
QUALIFICATIONS AND REQUIREMENTS
- High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred.
- Must speak fluent French and English. Other languages preferred.
- This job requires the ability to perform the following:
- Frequently standing up behind the desk and front office area
- Remain stationary for extended periods.
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products, and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
- Other:
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- May be required to work nights, weekends, and/or holidays.
Work Area: Front Office
-
Front Desk Associate
2 months ago
Pointe-Claire, Quebec, Canada beBee Professionals Full time $30,000 - $40,000We are seeking a friendly and professional Front Desk Associate to join our team at beBee Professionals in Pointe-Claire. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key...
-
Front Desk Administrator
4 weeks ago
Pointe-Claire, Quebec, Canada beBee Professionals Full time $30,000 - $40,000We are seeking a highly skilled and professional Front Desk Administrator to join our team at beBee Professionals in Pointe-Claire, Canada.Job Summary:The successful candidate will be responsible for managing the first point of contact for our clients, ensuring a positive and welcoming experience.Key Responsibilities:Greet and assist visitors, providing...
-
Front Desk Agent
6 months ago
Pointe-Claire, Canada Embassy Suites par Hilton Montréal Aéroport Full timeJob Overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. **Responsibilities**: - Welcome guests in a friendly, prompt, and professional manner. Register guests, issue room keys, provide information on hotel services and room location; prepare...
-
Front Desk Supervisor
2 days ago
Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time**FUNCTION / PROPERTY DESCRIPTION** Complete all functions related to front desk/reservations and other tasks as asked by the department. **RESPONSIBILITIES**: Offer support and assistance to the Front Office Manager with: Manage reservations, rooms and booking system to maximize revenue. - Development of schedules, control of absences and holidays. -...
-
Front Desk Agent
2 months ago
Pointe-Claire, Canada ARC Rehab Full time**Front Desk Agent - Saturdays 8am - 4pm** At ARC Physio, we are growing our team and are looking to hire a Part time front desk administrator to help our team and patients achieve their goals. Are you looking for a supportive work environment that provides ongoing support so that you can be the best you can be? Then this could be your dream role! About...
-
Night Supervisor Front Desk
6 months ago
Pointe-Claire, Canada Easton's Group of Hotels Inc. Full timeLooking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...
-
Night Supervisor Front Desk
6 months ago
Pointe-Claire, Canada Easton's Group of Hotels Inc. Full timeLooking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...
-
Front Desk Agent
6 months ago
Pointe-Claire, Canada Wainbee Limited Full time**Come JOIN Wainbee!** **We are 100% employee-owned, **which is reflected in how we value our people and how we support them. **Here's what you can expect when you join our team**: **1. Growth Opportunities**:At Wainbee, we offer a dynamic and evolving environment with abundant opportunities to advance in careers. we are committed to nurturing your...
-
Pointe-Claire, Quebec, Canada Randstad Full timeAbout the Role:As a Front Office Coordinator at our client's dynamic clinic in the West Island, you will play a vital role in providing exceptional customer service and administrative support. Your positive attitude and strong communication skills will make you an asset to our team.Key Responsibilities:• Answering calls and greeting visitors with a...
-
Receptionist / Host or Hostess
7 months ago
Pointe-Claire, Canada Ville de Pointe Claire Full timePointe-Claire is a city with a population of 34,000 located along Lac Saint-Louis and forming part of Greater Montreal. Recognized for its lifestyle, Pointe-Claire also has a distinctively rich architectural and historical heritage and provides services of outstanding quality to its population. Dedicated to the life of its citizens, the City's mission is to...
-
Receptionist / Host or Hostess
6 months ago
Pointe-Claire, Canada Ville de Pointe Claire Full timePointe-Claire is a city with a population of 34,000 located along Lac Saint-Louis and forming part of Greater Montreal. Recognized for its lifestyle, Pointe-Claire also has a distinctively rich architectural and historical heritage and provides services of outstanding quality to its population. Dedicated to the life of its citizens, the City's mission is to...
-
Receptionist / Host or Hostess
7 months ago
Pointe-Claire, Canada Ville de Pointe Claire Full timePointe-Claire is a city with a population of 34,000 located along Lac Saint-Louis and forming part of Greater Montreal. Recognized for its lifestyle, Pointe-Claire also has a distinctively rich architectural and historical heritage and provides services of outstanding quality to its population. Dedicated to the life of its citizens, the City's mission is to...
-
Hairdresser
7 months ago
Pointe-Claire, Canada Spa Curage Full timeResponsibilities: - Provide exceptional customer service to clients - Perform a variety of hair styling services including cutting, coloring, and styling - Consult with clients to determine their desired hairstyle and provide recommendations based on their hair type and face shape - Keep up-to-date with the latest hair trends and techniques - Sanitize and...
-
Asst Fom
7 months ago
Pointe-Claire, Canada Easton's Group of Hotels Inc. Full timeJob Overview Assist Front Office Manager in Managing all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk...
-
Night Auditor
7 months ago
Pointe-Claire, Canada Easton's Group of Hotels Inc. Full timeLooking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...
-
Guest Service Agent
7 months ago
Pointe-Claire, Canada Easton's Group of Hotels Inc. Full timeJob OverviewCheck-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.Duties and ResponsibilitiesWelcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location; prepares for...
-
Front Desk Receptionist
2 days ago
Pointe-Claire, Canada Concept Elite Coiffure Full time**POINTE-CLAIRE LOCATION ONLY** Description français à suivre** - Greet clients as they step into the salon, respond to their inquiries, make them feel comfortable while they wait to be attended to, and schedule appointments for clients with hair stylists. - Offer clients refreshments or magazines while waiting (Currently unavailable due to COVID-19). -...
-
Front Desk Supervisor
2 days ago
Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time**DESCRIPTION DE POSTE** Remplir toutes les fonctions liées à la réception/réservations et autres tâches demandées par le département **RESPONSABILITÉS**: Offrir support et assistance au Directeur de la réception avec: - Gérer les réservations, les chambres et le système de réservation pour maximiser les revenus. - Elaboration des horaires,...
-
Front Desk Coordinator
3 months ago
Pointe-Claire, Quebec, Canada beBee Professionals Full time $30,000 - $40,000Receptionist Job DescriptionWe are seeking a highly organized and detail-oriented Receptionist to join our team at beBee Professionals in Pointe-Claire, Canada.Key Responsibilities:Provide exceptional customer service to clients and visitors, ensuring a positive and welcoming experience.Manage incoming calls, schedule appointments, and maintain office...
-
Administrative Assistant
6 months ago
Pointe-Claire, Canada Vibrations Om Full timeVibrations Om compte quatre studios de yoga, des centres de massothérapie et de bien-être et écoles de formation professionnelles basés à Montréal dont la vision est d'offrir des services permettant l'épanouissement de notre communauté. Vibrations Om are four Montreal-based yoga studios, massage facilities, wellness centres, and professional...