Night Auditor

5 months ago

PointeClaire, Canada Easton's Group of Hotels Inc. Full time

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

**About the Hotels**:
Embassy Suites by Hilton Montreal: The Embassy Suites by Hilton Montreal Airport is a 162 All Suites, full-service hotel, owned and operated by Easton’s Group of Hotels. A Montreal Airport Hotel with a full-service Restaurant and Bar “Rendez-Vous De L’Ouest” and two meeting rooms, within walking distance from Fairview shopping mall and many restaurants in the area. Ideal for long-term stays and large groups, as well as very corporate-oriented.

**FUNCTION / PROPERTY DESCRIPTION**

Complete all functions related to night audit, front desk/reservations and other tasks as asked by the department.

**RESPONSIBILITIES**:
Offer support and assistance in the following areas:

- Ensure 100% Guest Satisfaction.
- Implement and maintain all company policies and procedures.
- Completion of administrative work as assigned.
- Dealing with Guest Relations.
- Front desk/reservation duties as scheduled.
- Duties associated with the night audit and also check inn check-out, reservations, guest accounting, cashiering, close-day procedures, emergency procedures.

**JOB REQUIREMENTS**:

- Minimum 1 year experience at the front desk or a diploma in hotel studies
- Ability to deal with all levels of management and staff in a professional manner.
- Knowledge team building.
- Proficient / familiarity with computerized systems (OnQ would be an asset).
- Excellent customer service skills.
- Flexibility of hours available to work and in duties performed.
- Must be available to work on weekends, statuary holidays, NIGHT SHIFTS
- Accuracy with handling cash and credit card transactions.
- Proven ability to work within deadlines and to manage multi-tasked assignments.
- Use of common sense and good judgement.
- Bilingualism: French and English.

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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