Night Supervisor Front Desk

5 months ago


PointeClaire, Canada Easton's Group of Hotels Inc. Full time

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.- If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.- The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.The DoubleTree by Hilton Pointe-Claire is a 311 room full service hotel, owned and operated by Eastons’ Group of Hotels. It’s landmark property has the ideal combination of a suburban hotel with the convenience of an airport near by. It features a restaurant, Marquis Bar & Grill, Lounge, Room Service and 14 meeting rooms. Minutes away to major corporations, shopping, restaurants, and sporting venues in Montreal's West Island. Travelling on business, pleasure or with your sports team everyone will be charmed by our upscale DoubleTree by Hilton Pointe-Claire.**Benefits**:

- Health, Vision, and Dental Coverage
- Wellness Days
- Employee Social Events
- On-Site Parking
- Career Development
- Hotel Discounts at Hilton** **Properties

**The Front Desk/ Night Supervisor will work 2 overnights as a Night Supervisor and 3 shifts as a Front Desk Supervisor either evening or morning shifts. Responsible that all procedures and duties are being followed by supervising the employees. Act as the main liason between the guest and the hotel, while ensuring guest satisfaction throughout the duration of their stay by providing an exceptional service. **Responsible for the safety & security when on duty. Assist the night auditor and night cleaner when needed.**

**To efficiently review the day’s transactions and perform a complete evaluation of hotel revenue.**
Responsibilities
Offer support and assistance to management in the following areas
- Ensure 100% Guest Satisfaction
- Implement, maintain and ensure adherence to all company policies and procedures
- Completion of administrative work assigned
- Dealing with Guest Relations
- Must be familiar with complaint resolution and general office administration
- Assist the Front Office Manager in supervising the operations of the Front Desk
- Maintain a daily report of departmental incidents
- Perform Front Office Managers’ tasks during absence
- Guest complaints must be handled promptly and professionally by speaking in an attentive, natural, and courteous manner.
- Handle reservations inquiries.
- Perform any other tasks assigned by the company if needed.
- Deliver Express check outs to all departing guests.
- Pickup all breakfast cards on room doors before 6am and remit to Room Service before 6:30am.
- Lock all inside doors and verify that all departments, offices are locked ( night shift)
- Parking patrol through the night (night shift)
- Floor patrol including reporting of all discrepancies on the floors.
- Complete a night report (report all incidents, guest related issues, security, and safety issues)
- Participate in Hotel directed training and development programs.
- Minimum 1 year experience as a customer service representative or/and supervisor position
- Other duties may be added as needed.

**Job Requirements**
- Must be able to work flexible hours with varied shifts (night shifts, day shifts, evening shifts, weekends and holidays)
- Must have excellent communication skills and be self motivated
- Must have positive attitude
- Excellent interpersonal and administrative skills
- Proven ability to manage multi-tasked assignments, follow deadlines and deal with stressful situations.
- Must have computer skills
- Must be bilingual



  • Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Front Desk Agent

    5 months ago


    Pointe-Claire, Canada Embassy Suites par Hilton Montréal Aéroport Full time

    Job Overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. **Responsibilities**: - Welcome guests in a friendly, prompt, and professional manner. Register guests, issue room keys, provide information on hotel services and room location; prepare...

  • Night Auditor

    5 months ago


    Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Front Desk Associate

    3 weeks ago


    Pointe-Claire, Quebec, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a friendly and professional Front Desk Associate to join our team at beBee Professionals in Pointe-Claire. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key...

  • Front Desk

    5 months ago


    Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Front Desk Agent

    2 weeks ago


    Pointe-Claire, Canada ARC Rehab Full time

    **Front Desk Agent - Saturdays 8am - 4pm** At ARC Physio, we are growing our team and are looking to hire a Part time front desk administrator to help our team and patients achieve their goals. Are you looking for a supportive work environment that provides ongoing support so that you can be the best you can be? Then this could be your dream role! About...


  • Pointe-Claire, Quebec, Canada Randstad Full time

    Job Title: Bilingual ReceptionistWe are seeking a highly skilled and professional Bilingual Receptionist to join our reputable client's team in Pointe-Claire. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and stakeholders.Key Responsibilities:Provide bilingual support to clients and...


  • Pointe-Claire, Quebec, Canada Randstad Full time

    Job Title: Bilingual ReceptionistWe are seeking a highly skilled and professional Bilingual Receptionist to join our reputable client's team in Pointe-Claire. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and stakeholders.Key Responsibilities:Provide bilingual support to clients and...


  • Pointe-Claire, Quebec, Canada Randstad Canada Full time

    We are seeking a highly skilled and organized Multilingual Front Desk Coordinator to join our team at Randstad Canada. The ideal candidate will be fluent in both English and French and possess excellent communication and interpersonal skills.Key Responsibilities:Greet and assist clients and visitors in both English and French.Answer and direct phone calls,...


  • Pointe-Claire, Canada Comfort Inn Full time

    Responsible to represent the hotel to our guests and to ensure exceptional customer satisfaction throughout their entire stay. Responsible for the successful operation of all front office duties. RESPONSIBILITIES: - Ensure 100% Guest Satisfaction; - Participate with co-workers in training & coaching sessions, to create a productive, efficient team; -...

  • Front Desk Agent

    5 months ago


    Pointe-Claire, Canada Wainbee Limited Full time

    **Come JOIN Wainbee!** **We are 100% employee-owned, **which is reflected in how we value our people and how we support them. **Here's what you can expect when you join our team**: **1. Growth Opportunities**:At Wainbee, we offer a dynamic and evolving environment with abundant opportunities to advance in careers. we are committed to nurturing your...


  • Pointe-Claire, Quebec, Canada The Home Depot Canada Full time

    We are seeking an experienced and motivated Front End Supervisor Lead to join our team at The Home Depot Canada. As a key member of our front end team, you will play a vital role in ensuring our customers receive exceptional service and support.About the RoleThe Front End Supervisor Lead is responsible for leading a team of front-end associates, providing...


  • Pointe-Claire, Canada Pharmacy Ralph Mokbel - PROXIM Full time

    **About us** Proxim Ralph Mokbel is a small business in Pointe-Claire, QC H9R 2V7. We are professional, agile, and innovative. Our work environment includes: - Modern office setting - Food provided **Front Desk Receptionist** **Responsibilities** - Answer inbound phone calls and transfer appropriately - Open and close the office as needed - Maintain...


  • Pointe-Claire, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Asst Fom

    5 months ago


    Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time

    Job Overview Assist Front Office Manager in Managing all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk...


  • Pointe-Claire, Canada Ville de Pointe Claire Full time

    Pointe-Claire is a city with a population of 34,000 located along Lac Saint-Louis and forming part of Greater Montreal. Recognized for its lifestyle, Pointe-Claire also has a distinctively rich architectural and historical heritage and provides services of outstanding quality to its population. Dedicated to the life of its citizens, the City's mission is to...


  • Pointe-Claire, Canada Ville de Pointe Claire Full time

    Pointe-Claire is a city with a population of 34,000 located along Lac Saint-Louis and forming part of Greater Montreal. Recognized for its lifestyle, Pointe-Claire also has a distinctively rich architectural and historical heritage and provides services of outstanding quality to its population. Dedicated to the life of its citizens, the City's mission is to...


  • Pointe-Claire, Canada Ville de Pointe Claire Full time

    Pointe-Claire is a city with a population of 34,000 located along Lac Saint-Louis and forming part of Greater Montreal. Recognized for its lifestyle, Pointe-Claire also has a distinctively rich architectural and historical heritage and provides services of outstanding quality to its population. Dedicated to the life of its citizens, the City's mission is to...

  • Hairdresser

    5 months ago


    Pointe-Claire, Canada Spa Curage Full time

    Responsibilities: - Provide exceptional customer service to clients - Perform a variety of hair styling services including cutting, coloring, and styling - Consult with clients to determine their desired hairstyle and provide recommendations based on their hair type and face shape - Keep up-to-date with the latest hair trends and techniques - Sanitize and...

  • Facilities Supervisor

    3 weeks ago


    Pointe-Claire, Quebec, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly skilled Facilities Supervisor to join our team at beBee Professionals. As a key member of our team, you will be responsible for overseeing cleaning operations, ensuring that all facilities meet cleanliness and hygiene standards.Key Responsibilities:Supervise and coordinate cleaning staff and daily activities.Inspect areas to ensure...