Front Office Manager
4 weeks ago
**About us**
Staybridge Suites London, Ontario
- Customer Satisfaction (Guest Feedback, Social Media Review).
- Financial Performance (Up selling, Room Revenue, Operation Auditing).
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Develops high quality relationships with guests throughout their stay.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Oversee and supervises guest arrivals and departures with the front office supervisor and receptionists.
- Provide high level of customer service and maintain a high profile in the day to day front office operations.
- Ensure that personalized service is offered to each and every guest.
- Ensures that the pricing policy and internal audit procedures are duly applied.
- Supervises the management of debtors, group and individual guest invoicing and cash operations.
- Review arrival list for all arrivals and VIPs to check room allocations, and special requests.
- Prepare monthly and daily revenue report and circulate to all HOD's.
- Prepare Room revenue and occupancy forecast take action on rate strategies.
- Is involved in recruitment of new team members for front office.
- Integrates and trains employees, providing support for skills development.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
- Ensures that the workplace remains clean and tidy.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR
- Have a good knowledge of all systems and standard operating procedures of front office.
- Ensures that guest documentation and information is available and up-to-date.
**PREREQUISITES**:
Well developed communication and customer relations skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Knowledge of Opera / Fidelio / Other world Class Property Management System is required.
EDUCATION:
Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.
EXPERIENCE:
Minimum 5 to 6 years work experience as Assistant Manager / Duty Manager or Guest Service Manager in Front Office in a similar hotel.
**Job Types**: Full-time, Permanent
**Salary**: $38,000.00-$45,000.00 per year
**Benefits**:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
COVID-19 considerations:
Yes in line with local guidelines.
**Experience**:
- Front Desk: 3 years (preferred)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Work Location: In person
Expected start date: 2021-10-01
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