Front Office Manager

5 months ago


London, Canada Allure Hotel & Suites London Full time

**RESPONSIBILITIES**
- Responsible for leading the Front Office team to achieve the highest level of guest satisfaction
- Maintain a high level of team morale through open communication at all levels
- Elicit guest feedback and resolve any issues to ensure 100% guest satisfaction
- Develop, implement and maintain existing Front Office SOPs
- Work closely with the other hotel departments in maintaining guest satisfaction and assistance where and when needed
- Recruit, train and lead the orientation for all employees with the assistance of other Department leaders
- Coach, develop and mentor all Front Office employees
- Prepare flexible weekly staffing schedules in coordination with the housekeeping department based on hotel operations
- Conduct regular departmental meetings in addition to daily follow ups
- Work varying schedules to reflect business needs of the hotel & participate in the MOD rotation including evenings and weekend shifts.
- Maximize room revenue
- Ensure all company policies are followed with regards to financial transactions, including revenues, payroll, purchasing & invoicing
- Responsible for achieving budgeted financial goals through revenue optimization and managing departmental costs
- Master, follow & promote all hotel guest safety measures and health & safety standards
- Perform other duties and special projects as assigned by the General Manager in place
- Maintain and develop positive exchange with group residents and organizers

**QUALIFICATIONS**
- Two (2) to three (3) years Front Office experience in a supervisory or management role
- Ability to motivate and inspire a team through leading by example and training
- Should possess strong problem-solving skills, ability to multi-task and work under pressure
- Must be detail oriented with strong organizational skills while working within a team environment but also under mínimal supervision
- Strong literacy skills both verbal and written (English)
- Must be willing and able to work evenings, weekends and holidays

**BENEFITS**
- Group insurance plan
- Parking
- Employee social events
- Salary: to be discussed

**Schedule**:

- Variable upon hotel occupancy and needs
- Holidays
- Weekends as needed

**Salary**: $20.00-$28.07 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person


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