Front Office Manager

7 months ago


London, Canada Homewood Suites by Hilton Full time

We are seeking a highly motivated and experienced Front Office Manager to join our team. As the Front Office Manager, you will be responsible for ensuring exceptional guest service and smooth operations at the front desk. If you have a passion for hospitality and excellent customer service skills, we would love to hear from you.

**Responsibilities**:

- Oversee the daily operations of the front desk, including check-in/check-out processes, guest inquiries, and requests
- Train and supervise front desk staff to ensure high-quality service standards are met
- Handle guest complaints and resolve any issues in a timely and professional manner
- Maintain accurate records of room availability, reservations, and guest accounts
- Coordinate with other departments to ensure seamless communication and guest satisfaction
- Manage and update hotel information on various booking platforms
- Monitor and maintain cleanliness and organisation of the front desk area
- Assist with administrative tasks such as scheduling, payroll, and inventory management

**Skills**:

- Strong guest service orientation with a friendly and professional demeanour
- Excellent communication skills, both verbal and written
- Fluency in multiple languages is a plus (e.g., bilingual or multilingual)
- Proficient in phone etiquette and handling phone systems
- Solid understanding of hotel operations and front desk procedures
- Ability to handle stressful situations with composure and problem-solving skills
- Strong organisational skills with attention to detail
- Proficient in computer systems/software used in hotel operations

What are we looking for?

Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A degree or diploma in Hotel Management or equivalent

A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector

High level of IT proficiency

High level of commercial awareness and sales capabilities

Experience of managing people and developing people

Previous experience of managing a department and Profit and Loss account

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Commitment to delivering a high level of customer service

Ability to work under pressure

Excellent grooming standards

Flexibility to respond to a variety of work situations

Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Familiar with Property Management Systems

A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person


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