Inside Sales Representative
3 days ago
**About our Firm**
Heer Law specializes in providing intellectual property law, intellectual property litigation, patent agent and trademark agent services. We are an established intellectual property law firm located in downtown Toronto. The firm has experienced strong annual revenue growth over the past four years and anticipates that the firm will again double over the next three years.
**The Role**
We are currently seeking a highly driven **Inside Sales Representative** to join our team. This is an essential position in the Client Intake and Marketing Departments and is a fantastic opportunity for someone who wants to learn, grow, and thrive as an integral part of the sales and marketing process for legal services.
**Primary Responsibilities (Inside Sales)**
- Creating a positive and professional first impression on behalf of the firm, including instilling confidence in our abilities and a willingness and desire to help
- Following the firm’s guidelines on how to communicate with prospective new clients in the most effective manner
- Helping to increase the firm’s sales conversion rate, with a focus on converting prospects into actual clients
- Helping prospective new clients see the difference between working with the firm and not working with the firm
- Following up with prospective new clients to answer any further questions and to keep the door open for them to hire the firm when they are ready
- Running conflict checks, verifying a client’s identity by sending out a Client Identification Information form through our CRM software, Lawmatics, preparing an engagement letter and arranging for the client’s signature (also through our CRM software, Lawmatics), arranging for the client to provide the initial financial retainer
**Other Responsibilities (Business Development)**
- Making outbound telephone calls to existing clients to cross sell the firm’s legal services, develop new business and make outbound referrals
- Making outbound telephone calls to prospective clients to create sales opportunities and develop new business
- Representing the firm at networking events, conferences and receptions
- Attending speaking engagements talking with potential referral sources and prospective new clients
- Meeting with new and existing referral sources
- Other business development and marketing activities, as required
**Qualifications**
- 2+ years of proven consultative sales and business development experience
- Track record for achieving organizational targets
- High level of professionalism, confidentiality, and discretion
- Excellent oral and written communication skills, grammar, attention to detail and spelling
- Strong telephone presence
- Strong listening and presentation skills
- Familiarity with CRM software and/or a demonstrated proficiency in technology and the ability to quickly learn about new tools
- Education or work experience the equivalent of a bachelor’s degree
- The ability to absorb and communicate the firm’s technical legal services (SKUs) and convey them effectively to prospective new clients
- Experience with or interest in intellectual property, start-up or small business development, technology and innovation, arts and entertainment and/or entrepreneurship
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Experience**:
- Inside sales: 2 years (required)
Work Location: Hybrid remote in TORONTO, ON
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