Business Operations Administrator

3 weeks ago


Toronto, Canada Shinhan Bank Canada Full time

The Information Technology Strategy and Operations Department (IT S&O) at Shinhan Bank Canada (SHBC) is responsible for the overall direction and strategy of IT systems used by the Bank and the centralized business operations of Shinhan Bank Canada.

The Business Operations Administrator is responsible for operating and managing bank’s centralized business operations, payment processing, channel management, support for back office and etc. in a secure and effective way to achieve business operations goals and is primarily responsible for trace and resolve exceptions of business operations pursuant to the SHBC policy and procedures.

**Role & Responsibilities**
- Monitor and report daily payment processing result including EFT, Cheque Clearing, Bill Payment according to the bank’s business operations manual
- Operate remittance incoming/transfer and cheque imaging verifications and delivery to Symcor
- Handle reject/return items requested from EFT In/Outward or Cheque Clearing considering branch confirmation
- Monitor and operate GIC wholesale payment and supporting Treasury back office
- Ensure that the tracking system is updated and outstated items are followed up on
- Support claims and investigations regarding business operations
- Respond in a timely manner to service issues and requests
- Provide support to test or implement services/systems related to business operations as required

**Qualifications**
- Bachelor's degree is required, preferably in related fields
- 1 - 2 years of work administrative experience preferred, ideally in a financial institution
- Strong communication skills (verbal and written)
- Understanding of technology and business domain knowledge
- Attention to detail and a technical, logical thought process and problem-solving skills
- Advanced word processing and computer skills (Microsoft Office)
- Ability to prioritize, perform well under pressure and meet time sensitive deadlines
- Strong collaboration and positive attitude are required
- Korean speaking preferred but not required

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

COVID-19 considerations:
Daily COVID-19 Screening/ Work From Home on a rotational basis

**Education**:

- DCS / DEC (preferred)

**Experience**:

- administrative assistant: 1 year (preferred)
- Canadian banking: 1 year (preferred)

**Language**:

- Korean (required)

Work Location: One location



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