Call Center Agent

4 weeks ago

Montréal, Canada Transat Tours Canada Full time

Company Description
**Be Part of the Journey**

Come aboard a committed and human company that needs you

Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel You will evolve in a stimulating teleworking environment where team cohesion is essential. And of course, you will take advantage of our travel benefits to discover our destinations on board the best leisure airline in North America

**What we have to offer you**:

- A job that can be done 100% from your home, including all the computer equipment you need
- 12 to 15 days of paid online training, accompanied by our dedicated training team
- Your choice of a stable 37.5h, 30h or 22.5h schedule (7,5h per day)
- A base salary of $17.00/hr, plus monthly performance incentives, including a bonus of $1.25/h guaranteed for the first 3 months of employment.
- A guaranteed annual bonus of 3% of your annual salary for 2023 financial year
- Speedy salary progression based on the acquisition of new skills (e.g.: South packages, Europe, etc.)
- 3 weeks of vacation and 5 floating days that will allow you, from your hiring day, to take advantage of 2 confirmed passes, unlimited standby tickets and a several discounts to create your most beautiful travel memories
- The perfect work environment to develop your talent and build a career with us
- A full range of group insurance, a RRSP and advantageous travel benefits
- ...and even a referral program if you refer us talented people like you

**Job Description**:
**Your responsibilities...**
- Be the voice of Transat by answering inbound calls from customers and travel agents for reservations or flight changes
- Promote Transat products (e.g. seat selection, baggage, special services, insurance, etc.)
- Guide our customers during their navigation on our websites
- All of this, with great listening skills, empathy and a sincere desire to offer an outstanding service

**Not to mention...**
- A schedule based on fluctuations of anticipated calls and confirmed in advance according to your preferences. Here are two possibilities based on a full time 37.5h or part time 30h or 22.5h (student) schedule:

- Rotating schedule day/evening, with availabilities from 7am to 11pm, 7 days a week.
- Evening schedule, with availabilities from 1pm to 11pm, 7 days a week.
- A dedicated training program with personalized accompaniment to learn our different products and systems and ensure your success with us.
- Different possibilities at your disposal for you to work hassle free:

- From our Montreal office, located at 300 Léo-Pariseau, a few steps away from Mount Royal Park if you like a nature escape during your lunch time
- From your home, to enjoy your comfort and reduce your commuting carbon footprint
- Any combination of the two, according to your wishes and the flexibility you need

**Qualifications**:
**Are you interested? Let’s discuss this further more if you are...**
- Known for having great customer service skills
- Bilingual (an asset), but we also offer jobs in French or English only.

Additional Information

LI-Hybrid

LI-FB1

**Employment Equity

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