Call Center Agent

7 months ago

Montréal, Canada ARTURUS Full time

Job Summary:
As a Call Center Agent / Data Entry specialist for our translation services company, you will be responsible for handling customer inquiries, coordinating translation requests, and accurately entering data into our database.

**Responsibilities**:

- Assist clients with inquiries related to translation services, including requesting quotes, placing orders, and providing status updates on projects.
- Enter project details accurately into the company's database, including client information, project specifications, and linguist assignments.
- Resolve client complaints and concerns promptly and effectively, escalating issues to management when necessary.
- Maintain confidentiality of client information and adhere to data protection regulations.

Qualifications:

- High school diploma or equivalent.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Customer-focused mindset with a commitment to providing exceptional service.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.

**Job Types**: Full-time, Part-time

Pay: $22.60-$26.15 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

**Education**:

- Secondary School (preferred)

Work Location: In person

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