Bilingual Call Center Agent

2 weeks ago

Montréal, Canada Canon Canada Full time

**Bilingual (FR/ENG) Call Center - Hybrid**

By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls.

We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Work-style Program offers the best of both situations: structure and sociability with independence and flexibility.

**Key Responsibilities**:

- Assist the Field Service Technicians to maintain a response time of four (4) hours by:

- balancing technicians workload
- assigning service calls
- maintaining appointment schedules
- monitoring, responding to GPS alerts and managing the GPS mapping in order to identify Technicians status and location
- monitoring and responding to messages from Field Service Technicians, Managers, and Service Agents
- Respond to customer calls to support the team as required

**To Succeed, You Will Have**:

- Fluency in English and French
- Ability to quickly learn in-house systems, policies, procedures
- Experience with using Google Maps
- Basic MS-Office skills
- 1-3 years of related work experience

**Why Join?**

**COVID-19 SAFETY PRECAUTIONS**
- Canon is committed to the health and safety of our employees, customers and communities.

**HYBRID WORK**

**EMPLOYEE PERKS**:

- Employee referral program
- Inspire Program, on-line peer-to-peer recognition for redeemable points on hundreds of products.
- Community involvement
- Discounts on Canon products, retailers, memberships and more

Come and join our team and reap the rewards as we work to take Canon to the next level

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

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