Ramp and Csr Administrative Coordinator
5 months ago
Job Summary:
Reporting to the Ramp Manager of Toronto the Coordinator, Ramp & Customer Service Administration is the main point of contact for all ramp team members for administration and payroll while supporting the Customer Service Department’s administrative needs.
Duties & Responsibilities:
- Responsible for all payroll submissions, monitoring, adjustments
- Liaise with the payroll department to resolve any payroll discrepancies
- Track overtime and time bank
- Process and track shift trades and drops
- Coordinate leave/vacation requests
- Update and monitor attendance tracker, including controllable and non-controllable infractions
- Review attendance tracker on a monthly basis and determine if any action is required.
- Attendance follow up and scheduling of coaching sessions with supervisor and team member
- Preparation of coaching and disciplinary letters for review by People and Culture
- Tracking progress of employees on modified duties or WSIB claims
- Coordinate the schedule for training with learning and development and backfill shifts with a view to managing costs
- Review schedule up to 72 hours in advance to ensure adequate resources
- Sending out communication to team members about open shifts that require coverage
- Maintaining inventory of ramp and office supplies
- Daily schedule creation with teams and assigning teams
- Assist with the recruitment process for new team members, including interviewing and document processing
- Other duties as assigned
Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
- Knowledge and proficiency of Microsoft Office Outlook, Word, Excel, PowerPoint, etc. and telephone protocol
- Duties require professional verbal and written communication skills and the ability to type 50 wpm
- Positive track record of establishing/maintaining positive and cooperative working relationships with others, both internally and externally.
- Excellent oral and written communication skills
- Ability to problem solve and make decisions to enhance organizational effectiveness
- Ability to undertake self-directed tasks
- Excellent time management skills
- Attention to detail; the capacity to prioritize by assessing situations to determine urgency
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