Customer Service Representative

8 months ago

Toronto, Canada The Iceman Full time

Monday to Friday and a weekend day or holiday during the busy season (May to Sept.)

$23-$25/hour depending on experience

**Responsibilities**:

- Comfortably talk to customers on the phone and provide them with quotes and take orders related to the best suited ice products for them
- Tactfully resolve customers complaints to retain customers and satisfy their concerns
- Correctly record customer information and interactions in our customer relationship management system
- Complete all orders accurately and forward them to dispatch for fulfillment
- Process payments for customers
- Follow up with customers as directed by sales staff
- Develop and maintain a knowledge of products, pricing and customer service policies
- Work well with the Operations Team to ensure customer expectations are met
- Other duties as assigned

**Required Skills & Qualifications**:

- Minimum one year CSR experience in a telephone-based customer service/order taking role is required
- Strong proficiency in the use of MS office and ability to quickly learn CRM software (experience using CRM software is an asset)
- Superior customer service skills; especially the ability to build strong customer relationships
- Strong verbal and written communication skills including the ability to communicate in a clear and professional manner on the phone
- Ability to learn quickly and attention to detail are a must
- Must be able to deal with ambiguity and a strong ability to work in a very fast paced environment with occasional spurts of high stress/pressure
- Ability to work with mínimal supervision, but as a dependable and reliable member of a team who contributes to a positive work environment
- High school or equivalency (a post-secondary degree in sales/marketing or business administration is an asset)

**Why Join the Iceman?**
- This is a great entry level opportunity to hone your customer service and sales skills and possibly move up with additional experience to other positions such as junior salesperson
- Health, dental and vision benefits once eligibility requirements are met and RRSP matching

**Who We Are**

The Iceman is a family-owned business with a friendly work environment and has been distributing and manufacturing ice and ice products throughout the Greater Toronto Area for over 25 years.

We thank all applicants for their interest; however, only those considered for an
interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $23.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Toronto, ON M6J 1B4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- phone based customer service: 1 year (required)

Work Location: In person

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