Envronmental Csr/inside Sales Coordinator
5 months ago
Assist in selling and promoting GFL’s waste collection services by supporting the outside sales representatives and acting as a liaison between operations and sales.
Are you an EXPERIENCED Inside Sales/Customer Pleaser? Are you looking for a HYBRID role within a growing Environmental Company? Do you want to work with one of the most fun-loving teams we have??
WE WANT TO HEAR from you
Summary
As a key member of GFL’s Business Development team, you will be committed to enhancing GFL client relationships and providing invaluable support to the Sales team. You will be relied upon to coordinate new business proposals with prospective and existing clients and will instill confidence in our customers that they are dealing with the industry leader. The chosen individual will thrive in this challenging, competitive, ever-changing business environment.
Job Duties
Sole management of smaller customers, including sales support (contact for services required) and customer service
Acting as a liaison between Sales, Operation, Accounting and Office Staff
Allocating business to Account Managers based on customer needs
Record maintenance of sales agreements/quotes via shared file for access by the sales team, and managing all required documentation, including updates and other department notifications
Facilitating complaint resolution by helping customers with their service issues and escalating to senior managers where required
Drafting quotes as directed by account managers or the Regional Sales Manager for the Hazardous Waste Division
Working with the Technical team for Inventoried Quotes
Special projects for Inside Sales Manager and AB Sales Manager
Administration for account managers, including Reporting, Customer History, Pricing History etc.
Acting as the lead for all sales related projects (Large rollbacks, pricing updates, corporate updates, etc.)
System updates, maintaining price list(s), Customer Specific requirements, pricing by account, and logging entries into the system as required
**Qualifications**:
3 + years’ experience in a customer service role
3 + years’ sales experience would be considered an asset
1 + years’ experience with hazardous waste, recycling, or environmental services industries an asset
Comfortable working in Windows-based environments
Post-secondary education in business or a related field is preferred
Enthusiastic self-starter with strong work ethic and a proven track record for success
Clean professional image and sense of pride that promotes a positive team spirit
Exceptional customer service skills along with a strong sense of team
Excellent organizational, problem solving, time management, and negotiation skills
Computer literate with proficient use of customer database systems and Excel
We thank you for your interest. Only those selected for an interview will be contacted.
GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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