Technical Inside Sales

3 months ago

Edmonton, Canada E.B. Horsman & Son Full time

**Technical Inside Sales, Process Automation and Controls (PAC)**

**About Our Team**:
E.B. Horsman & Son (EBH) has been in business since 1900. We are strong, nimble, and growing EBH is proud to be a successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, and we are consistently recognized as one of Canada's Best Managed companies. We take pride in living our core values and carrying our mission statement of “Providing the Best People, Best Solutions, and the Best Service in the Electrical Industry.”

**Why Join the EBH Team?**

**The Perks.**
- Full benefits package
- Competitive compensation plan
- Profit-sharing
- Employee share ownership program (ESOP)
- RRSP matching after 1 year of employment
- Birthday day off

**The People & Culture. **You will be a part of a collaborative team with people you can be proud to work with.

**Continuous Development. **You will have access to our EBH University for personal & professional development. Training & Development has been an essential part of our culture. Increasing our knowledge not only builds confidence but empowers growth through learning.

**About the Role**:
This year our company has gone through significant growth with internal movements. We are seeking to fill the role of **Technical Inside Sales** for the Process Automation and Controls (PAC) division located in our Edmonton branch.

The ideal Technical Inside Sales for the PAC division will be self-motivated, dynamic, and detail orientated. This role is responsible for building positive relationships with customers and branch sales personnel through generating accurate quotations, supporting documentation, and sales orders. The Technical Inside Sales works closely with the PAC Manager, Business Developer and supporting branch locations to provide excellent customer service and monitor ongoing projects.

We’re looking for an experienced, out-going, confident, results-driven, and ethical Technical Inside Sales Representative to engage customer prospects. You will provide complete and appropriate solutions for customers in order to boost top-line revenue growth.

**Position Type/Schedule**

This is a full-time position working at the branch. Hours of work are Monday through Friday, 40 hours per week.

**Edmonton Branch**: 7223 68 Ave NW, Edmonton Alberta

**What are the Key Accountabilities?**

**Customer relations.** We take pride in providing the best product, the best solution, and the best service with the best people for our customers. Engage in process improvement initiatives to drive efficiency improvements within our organization so we can better serve our customers

**Sales management.** Coordinate receipts of all required documentation for projects logs for customer sales in CRM. Works with the PAC specialists to design and maintain lighting programs, cross reference sheets, product selectors, and other internal and external lighting tools. Supports some direct customers and end-users in all aspects of sales.

**Project management.** Assists in the facilitation and follow-up with ongoing projects and quotations to secure the order or determine loss of order reasoning. Escalates pricing or other issues to the PAC Specialists as necessary.

**Quotations.** Manage and prioritizes customer inquiries communications in a timely manner. Issue timely and accurate quotations based on project deadlines and assist in pricing negotiations as needed. Generating quotations using a variety of methods while being accurate and timely (order entry, worksheets, and quotes form)

**Effective communicator**. The key to success is demonstrating strong verbal and written communication skills within a collaborative team environment.

**Motivated individual and a strong team player.** You have the ability to work independently and in a team environment which is essential to our success.

**Continuous learner**. Maintain the most up-to-date product knowledge to make product suggestions to customers

**What You'll Bring To This Role?**
- Diploma in an applicable technical specialty or equivalent combination of education and experience
- 3+ years of customer service experience
- Technical expertise in the products and services provided by E.B. Horsman & Son
- Intermediate computer skills including MS Office Suite, and the ability to learn new technical software programs
- Can provide fast, efficient, and knowledgeable service to customers by interpreting their needs into EBH terminology
- Can foster strong relationships with customers, suppliers, and fellow EBH staff
- Possesses strong organizational and interpersonal skills
- Exposure and knowledge of PLC systems is an asset

**Our Core Values: Celebrating the Past, Empowering the Future**

Teamwork & Collaboration | Integrity| Commitment | Reliability | Initiative | Continuous Improvement

**Take Your Next Step With EBH**

**Our Commitment to Inclusion & Diversity

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