Customer Service Representative
4 months ago
_**Who are we?**_
Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.
- **Our customers**_ _- _More than 100,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, residential and commercial woodworkers, and hardware retailers including renovation superstores.
- **Our team**_ _-_ 2,700 people, close to half of whom focus on sales and marketing, and more than 50% of whom are Richelieu shareholders.
**Position Description**:
- The CSR will work at our customer service desk/call center at the Edmonton location.
- Answering customer phone calls and working with customers in the showroom; sharing accurate information and product knowledge, ensuring exceptional service and customer satisfaction.
- Assist customers by processing orders, product returns and claims.
- Maintain the showroom by routinely cleaning displays, ensuring floors and aisles are kept clear and tidy, and that all products are properly tagged and visible.
**Key Attributes**:
- Experience working in B2B environment, at a contractor’s desk in a lumberyard, or big box stores would be an asset.
- Familiar with order entry processes and procedures (AS400).
- Team player with excellent communication and interpersonal skills, confidence, and comfort with both telephone and in-person contacts.
- Strong organizational and time-management skills, accuracy, and the ability to prioritize workload.
- Self-Starter and willingness to take initiative.
- Independent in carrying out daily tasks.
- Working knowledge of Microsoft Office programs (Outlook, Excel, Word, etc.).
- Demonstrated flexibility to adapt to changes in procedures, job assignments and work schedules.
- Participate in training sessions on new products.
- Experience in the cabinet & millwork or hardware distribution related industry considered an asset.
- Office administration - filing, invoicing, and other varying clerical duties.
- Must be punctual, have a desire to learn, and detail-orientated.
**What we are offering**:
- Salary that is based on experience.
- Progressive salary driven by performance and managed by objectives results.
- Employee Share Purchase Plan (ESPP).
- Group insurance plan.
**Job Type**:Full-time
**Expected hours**: 40 per week
**Schedule**: Monday to Friday
**Richelieu Hardware - 15435-131 Avenue**
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Employee stock purchase plan
- Extended health care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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