Customer Service Representative

6 months ago

Richmond Hill, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**

This position is responsible for handling customer inquiries and requests received from the public across a variety of communication channels; achieves established KPI’s; tracks and documents details of customer interactions in the Customer Relationship Management (CRM) system.

**MAJOR RESPONSIBILITIES**
- Utilizes technology and resources to provide accurate customer information.
- Appropriately manages crisis or passenger behaviour calls.
- Categorizes and documents all customer interactions in the Customer Relationship Management (CRM) system.
- Responds and addresses customer feedback and complaints; completes validation process to discern whether complaints/issues require further escalation.
- Maintains awareness of department programs and services in order to service customers.
- Reports customer incidents and issues and provides information to internal stakeholders for investigation, advising management of urgent or sensitive concerns.
- Ensures information in Knowledge Base is accurate and provides management with recommendations to improve quality of information.
- Assembles and mails packages to customers containing schedules, departmental brochures, marketing materials, and other transit related materials requested by customers.
- Ensures that services provided meet Regional customer service standards;
- Participates on committees, work groups, task forces and special projects, as assigned;
- Manages information in accordance with legislation and corporate standards.
- Performs other duties as assigned, in accordance with Branch and Department objectives;

**QUALIFICATIONS**
- Successful completion of a College diploma in Business Administration, or a related field, or approved equivalent combination of education and experience.
- Minimum two (2) years’ current demonstrated experience delivering service to customers in a contact centre environment.
- Demonstrated knowledge of contact centre operations including telephony and technology.
- Demonstrated knowledge of complaint, de-escalation and conflict resolution techniques and ability to work with the pressure and challenges of receiving complaints on a regular basis.
- Demonstrated problem solving and decision-making skills and the ability to provide high quality customer service.
- Strong written communication skills.
- Excellent interpersonal, verbal and listening skills.
- Demonstrated ability in the Region’s core competencies.
- Strong ability to develop relationships and work in a welcoming and inclusive environment, where diversity is celebrated and where everyone can develop to their full potential.
- Intermediate proficiency in Microsoft Office suite, including the use of virtual platforms.
- Ability to exercise discretion and good judgment in dealing with customers and team members.
- Ability to work shifts, weekends and holidays as required.
- Ability to travel to offsite locations, as required.
- Ability to work outside regular business hours, as required.

  • Customer Service Representative

    6 months ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Customer Service Representative

    6 months ago

    Richmond Hill, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Customer Service Representative

    6 months ago

    Richmond Hill, Canada E.B. Box Company Full time

    Customer Service Representative The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand...

  • Customer Service Representative

    6 months ago

    Richmond Hill, Canada E.B. Box Company Full time

    Customer Service Representative The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand...

  • Customer Service Representative

    6 months ago

    Richmond Hill, Canada E.B. Box Company Full time

    Customer Service Representative The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand...

  • Customer Service Representative

    4 months ago

    Richmond Hill, Canada GRAND GENESIS HEALTH Full time

    Overview: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, specially for PLASTIC (AESTHETIC) SURGERY, providing exceptional service and resolving inquiries. **Duties**: - Assist customers with product inquiries, orders, billing questions, and...

  • Customer Service Representative

    6 months ago

    Richmond Hill, Canada E.B. Box Company Full time

    The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison between the client and the production department. As the Customer Service Representative, you are a vital player in scaling the...

  • Customer Service Representative

    2 months ago

    Richmond Hill, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Richmond Hill is looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Provide friendly and...

  • Residential Customer Service Representative

    6 months ago

    Richmond, Canada Ashton Service Group Full time

    **Compensation & Perks** - Starting hourly wage range of $21-$23, negotiable based on education and experience - Incentive and bonus plans - 2-weeks paid vacation to start - Extended health and dental benefits - 5% RRSP matching available after 1 year of employment - Lunch subsidy - Paid training to support continuous growth and to encourage promotion and...

  • Customer Service Representative

    4 weeks ago

    Richmond Hill, Ontario, Canada Canada Computers & Electronics Full time

    Job Title: Customer Service RepresentativeAt Canada Computers & Electronics, we are seeking a skilled and enthusiastic Customer Service Representative to join our retail team. This is a fantastic opportunity to work in a fast-paced environment where no two days are the same.The ideal candidate will possess excellent communication skills, both written and...

  • Customer Service Representative

    6 months ago

    Richmond Hill, Canada SRP Companies Full time

    **Overview** SRP Companies Canada (SRP) is a leading full-service category manager offering a broad selection of convenience, novelty, and point-of-sale products (e.g. sunglasses, electronics, plush, novelty, apparel) to convenience store and hospitality channels. To support future growth, the company is looking to hire a **Customer Service...

  • Customer Service Representative

    3 months ago

    Richmond Hill, Canada Amico Corporation Full time

    **Amico Corporation Customer Service Representative** Amico Corporation is a rapidly growing manufacturer of Medical Equipment employing over 1100 people across North America. We are looking for a Customer Service Representative to join our talented and growing team! **Responsibilities**: - Ensuring customer satisfaction by quick responsiveness and...

  • Customer Service Representative

    6 months ago

    Richmond Hill, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Greater Toronto Area, Ontario** **On-Site** **Compensation: $55,000 - $60,000 per year** **Schedule: Monday to Friday, 8 am - 5 pm** We are looking for a **Customer Service Representative**. If you are an individual who wants to build a long-term career and leverage your passion for the automotive industry, then...

  • Customer Service Representative

    3 months ago

    Richmond Hill, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** **Business area**:Nestlé Health Science** **Job title: Customer Service Representative, Atrium** **Location: REMOTE** **A little bit about us** Nestlé Health Science is an innovative company engaged in advancing the role of nutritional therapy to improve the management of health for consumers, patients and our partners in...

  • Customer Service Representative

    2 weeks ago

    Richmond Hill, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    At beBee Professionals in Richmond Hill, we are seeking a skilled Customer Service Representative to oversee customer transactions and ensure a positive shopping experience. You will handle cash, credit, and debit payments, provide assistance to customers, and maintain a clean and organized checkout area.Key Responsibilities:Process customer purchases and...

  • Customer Service Representative

    2 months ago

    Richmond Hill, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Representative to join our team at beBee Professionals in Richmond Hill. The ideal candidate will have previous experience in food service or customer service and be able to work well under pressure in a fast-paced environment.Key Responsibilities:Taking customer orders and preparing food items according to customer...

  • Customer Service Representative and Purchaser

    3 months ago

    Richmond Hill, Canada E.B. Box Company Full time

    The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison between the client and the production department. As the Customer Service Representative, you are a vital player in scaling the...

  • Customer Service Representative

    6 months ago

    Richmond Hill, Canada Opulence Global Full time

    **About Opulence Global** Opulence Global is home to Canada's designer fashion house and other major product sectors, including skincare, personal care, and health & wellness, dedicated to designing and manufacturing products that impact one’s life. In the past 18 years, we have offered the average person an international e-commerce platform to begin...

  • Customer Service Representative

    6 months ago

    Richmond Hill, Canada Handyman Connection of York, ON Full time

    Fast paced local office of an International Franchise has an opening for a Customer Service Representative. Our customers love us! We have over 50% repeat/referral customer base and are seeking additional office support for our growing business. Handyman Connection of York, ON is a locally owned and operated, well established Home Improvement Company...