Guest Experience Representative

5 months ago

Richmond Hill, Canada Oxford Properties Full time

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

W e are currently looking for highly motivated Guest Experience Representatives to join our team at Hillcrest Mall. At Oxford, we have a commitment to customer service excellence and we strive to achieve this goal through every interaction, everyday. As a Guest Experience Representative, you are an ambassador for Hillcrest and must ensure professionalism, pride, and passion each and everyday.

**As a member of this team, you will be responsible for**:
Proactively seek opportunities to create memorable guest experiences by assisting guests and providing exceptional service.

Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores, brands and promotional activities.

Deliver all services offered at the Guest Experience locations

Assist guest by providing directions/information, answering questions, and performing other centre specific services as assigned.

Stay relevant in fashion, maintain brand knowledge including price points, and gift suggestions to ease shopper’s path to purchase.

Proactively listen to identify and deliver on customers needs.

Communicate effectively with shoppers, retailers, centre management and all shopping centre personnel.

Work closely with the Management Office and the Marketing Department to assist with marketing needs

Maintain supply stock of promotional items

**To succeed in this role, you**:
High School Education; post-secondary education preferred in a related field of study (i.e. Hospitality, Marketing/Communications, Real Estate/Property Management, etc.)

Previous guest services or customer service experience (required)

A positive attitude and a strong desire to provide excellent guest experiences

The ability to effectively and politely communicate with shoppers, retailers, Centre Management, Service Providers, all shopping centre personnel

The ability to work in a fast-paced environment, multi-task and maintain a high level of professionalism at all times

Strong written and oral communication skills

Conflict resolution/management skills

A friendly, approachable, proactive and solution focused attitude

Computer skills - including working knowledge of Microsoft Office Suite, Google Sheets and Social Media tools and services

Organization and time management skills

The ability to adapt quickly to change in work requirements with the ability to can re-prioritize tasks as needed

The ability to engage in physical activities including but not limited to: prolonged standing, walking, lifting, pushing, pulling, and bending

**Our story**:
Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys, and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$87 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences, hotels, alternatives and credit in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities, and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 80 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario's municipal employees.

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

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