Guest Experience Representative

7 days ago

Richmond Hill, Canada Oxford Properties Full time

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

W e are currently looking for highly motivated Guest Experience Representatives to join our team at Hillcrest Mall. At Oxford, we have a commitment to customer service excellence and we strive to achieve this goal through every interaction, everyday. As a Guest Experience Representative, you are an ambassador for Hillcrest and must ensure professionalism, pride, and passion each and everyday.

**As a member of this team, you will be responsible for**:
Proactively seek opportunities to create memorable guest experiences by assisting guests and providing exceptional service.

Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores, brands and promotional activities.

Deliver all services offered at the Guest Experience locations

Assist guest by providing directions/information, answering questions, and performing other centre specific services as assigned.

Stay relevant in fashion, maintain brand knowledge including price points, and gift suggestions to ease shopper’s path to purchase.

Proactively listen to identify and deliver on customers needs.

Communicate effectively with shoppers, retailers, centre management and all shopping centre personnel.

Work closely with the Management Office and the Marketing Department to assist with marketing needs

Maintain supply stock of promotional items

**To succeed in this role, you**:
High School Education; post-secondary education preferred in a related field of study (i.e. Hospitality, Marketing/Communications, Real Estate/Property Management, etc.)

Previous guest services or customer service experience (required)

A positive attitude and a strong desire to provide excellent guest experiences

The ability to effectively and politely communicate with shoppers, retailers, Centre Management, Service Providers, all shopping centre personnel

The ability to work in a fast-paced environment, multi-task and maintain a high level of professionalism at all times

Strong written and oral communication skills

Conflict resolution/management skills

A friendly, approachable, proactive and solution focused attitude

Computer skills - including working knowledge of Microsoft Office Suite, Google Sheets and Social Media tools and services

Organization and time management skills

The ability to adapt quickly to change in work requirements with the ability to can re-prioritize tasks as needed

The ability to engage in physical activities including but not limited to: prolonged standing, walking, lifting, pushing, pulling, and bending

**Our story**:
Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys, and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$87 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences, hotels, alternatives and credit in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities, and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 80 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario's municipal employees.

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

  • Guest Experience Representative

    4 weeks ago

    Richmond, Canada Richmond Olympic Oval Full time

    **Richmond Olympic Oval**: **Guest Experience Representative**: **Position Type**: Auxiliary Part-Time (20-25 hours/week) **Department**: Member & Guest Experience **Direct Supervisor**:Member & Guest Experience Manager **Application Closing Date: April 23, 2023** **Anticipated Start Date**: April 14, 2023 **Availabile Postions**: 2 **A day in the life of...

  • Guest Experience Representative

    4 weeks ago

    Richmond, Canada Richmond Olympic Oval Full time

    **Position Type**: Auxiliary Part-Time (20-25 hours/week) **Department**: Member & Guest Experience **Direct Supervisor**:Member & Guest Experience Manager **Application Closing Date**:July 16, 2023 **Anticipated Start Date**: August 1, 2023 **A day in the life of the Guest Experience Representative includes,** - Ongoing understanding of the business...

  • Guest Experience Manager

    3 weeks ago

    Richmond Hill, Canada Milestones grill & Bar Full time

    The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service that makes a genuine connection is what has a Milestones’ Guest looking forward to their next visit. **This is your opportunity to be a part...

  • Guest Services Representative

    4 weeks ago

    Richmond, Canada Westmont Hospitality Group Full time

    **Guest Service Representative** The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely...

  • Guest Services Representative

    1 week ago

    Richmond, Canada Travelodge Vancouver Airport Full time

    -The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...

  • Guest Services Representative

    3 weeks ago

    Richmond, Canada Travelodge Hotel Vancouver Airport Full time

    The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...

  • Guest Experience Associate

    1 month ago

    Richmond, Canada Versante Hotel Full time

    **Guest Experience Associate** We are currently searching for a warm, welcoming, articulate Guest Experience Associate to ensure that every guest’s experience is relaxing and effortless—at arrival, departure and throughout the stay. We are passionate about intuitive guest service and creating a truly unique and personal experience for our guests. If you...

  • Guest Experience Coordinator

    3 weeks ago

    Richmond, Canada Raintree Wellness Spa Full time

    Our busy day spa is looking to thoughtfully add a guest experience professional to our growing team. Creating a luxury experience with the warmth and friendliness of a community based local business is what we excel at and we are now looking to add a team member to join us in delivering elevated guest experiences. You can expect your day to be filled with...

  • Seasonal Guest Experience Associate

    4 weeks ago

    Richmond, Canada Versante Hotel Full time

    **Guest Experience Associate** We are currently searching for a warm, welcoming, articulate Guest Experience Associate to ensure that every guest’s experience is relaxing and effortless—at arrival, departure and throughout the stay. We are passionate about intuitive guest service and creating a truly unique and personal experience for our guests. If you...

  • Seasonal Guest Experience Associate

    2 weeks ago

    Richmond, British Columbia, Canada Versante Hotel Full time

    Guest Experience AssociateWe are currently searching for a warm, welcoming, articulate Guest Experience Associate to ensure that every guest's experience is relaxing and effortless—at arrival, departure and throughout the stay. We are passionate about intuitive guest service and creating a truly unique and personal experience for our guests. If you love...

  • Guest Experience Shift Lead

    2 months ago

    Richmond, Canada Richmond Olympic Oval Full time

    **Position Type**: Regular Full-Time (37.5 hours/week) **Department**: Member & Guest Experienece **Direct Supervisor**: Member & Guest Experience Manager **Application Closing Date**: July 16, 2023 **Anticipated Start Date Date**: August 1, 2023 **Positions Available**: 1 The Member & Guest Experience Team at the Richmond Olympic Oval plays a vital role in...

  • Guest Experience Associate

    4 weeks ago

    Richmond, Canada Versante Hotel Full time

    **Guest Experience Associate (Night Aduitor)** We are currently searching for a warm, welcoming, articulate Guest Experience Associate (Night Auditor) to ensure that every guest’s experience is relaxing and effortless—at arrival, departure and throughout the stay. We are passionate about intuitive guest service and creating a truly unique and personal...

  • Guest Service Agent

    2 weeks ago

    Richmond Hill, Ontario, Canada Vrancor Full time

    POSITION AVAILABLE:Guest Service AgentREPORTS TO: Guest Services ManagerLOCATION:Novotel Toronto - North YorkADDRESS:3 Park Home Avenue, Toronto, ON M2N 6L3SUMMARY:Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently,...

  • Guest Services Agent

    2 weeks ago

    Richmond Hill, Ontario, Canada Vrancor Full time

    POSITION AVAILABLE:Guest Service AgentREPORTS TO:Guest Services Manager**LOCATION:Novotel Toronto North YorkADDRESS:3 Park Home Avenue Toronto, ON M2N 6L3SUMMARY:Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently,...

  • Guest Service Manager

    3 weeks ago

    Richmond Hill, Canada Splitsville Richmond Hill Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience **RESPONSIBILITIES** - Provide friendly and exceptional guest service - Be up to date on...

  • Guest Service Manager

    4 weeks ago

    Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Guest Services Agent

    7 days ago

    Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full time

    Sheraton Parkway Toronto North Hotel, Suites & Conference Centre & Best Western Parkway. BASIC FUNCTION: The duties of GSA include, but are not limited to the following; 1. Acts as back up for hotel switchboard operator (breaks, lunch, sick, etc) 2. Handles incoming calls for room reservations when Reservations department is closed 3. Handles guest check...

  • Guest Services Agent

    2 weeks ago

    Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full time

    Sheraton Parkway Toronto North Hotel, Suites & Conference Centre & Best Western Parkway. BASIC FUNCTION: The duties of GSA include, but are not limited to the following; 1. Acts as back up for hotel switchboard operator (breaks, lunch, sick, etc) 2. Handles incoming calls for room reservations when Reservations department is closed 3. Handles guest check...

  • Guest Experience Advisor

    2 weeks ago

    Richmond, Canada McArthurGlen Designer Outlet Vancouver Airport Full time

    Elevating the designer outlet experience and shaping the concept of destination shopping, McArthurGlen is Europe’s leading owner, developer and manager of Designer Outlets. We currently manage 25 McArthurGlen Designer Outlets, many more than any other operator, across eight countries. Our centres are home to the most sought-after luxury, designer and...

  • Guest Services Agent

    2 weeks ago

    Richmond Hill, Ontario, Canada Sheraton Parkway Toronto North Hotel Full time

    Sheraton Parkway Toronto North Hotel, Suites & Conference Centre & Best Western Parkway.BASIC FUNCTION:The duties of GSA include, but are not limited to the following;Acts as back up for hotel switchboard operator (breaks, lunch, sick, etc)Handles incoming calls for room reservations when Reservations department is closedHandles guest check ins/check...