Guest Experience Advisor
6 months ago
Elevating the designer outlet experience and shaping the concept of destination shopping, McArthurGlen is Europe’s leading owner, developer and manager of Designer Outlets. We currently manage 25 McArthurGlen Designer Outlets, many more than any other operator, across eight countries. Our centres are home to the most sought-after luxury, designer and high-street brands, internationally and nationally, offering the fashion-loving shopper year-round savings of 30 to 70% on the recommended retail price, all in an attractive and vibrant shopping environment close to major tourist hubs.
**Core Responsibilities**:
- Meet and greet internal and external customers at the Information Desk, resolving queries/complaints in a professional and friendly manner, and proactively offer information to add the greatest value possible to the customer experience
- Ensure the Information Desk is always clean, tidy, well-organized and well-stocked with relevant information to ensure that McArthurGlen is positively promoted
- Process McArthurGlen gift card transactions accurately
- Record, coordinate and report relevant information, including lost & found property, rental services, walk-in tourist groups efficiently and accurately
- At all times act in the company’s best interests and in the best interests of those entities which we represent
**Requirements**:
- Have at least two-year experience in retail or front-line customer service
- Able to communicate effectively with customers and coworkers
- Able to work independently as well as in a team
- Have strong problem-solving skills
- Enjoy working in a fast-paced work environment
- Have basic knowledge about Microsoft Word, Excel, Outlook and PowerPoint
- Able to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
- Able to work 5 days/week and 30-40 hours/week
- Fluency in Mandarin is an asset
**Job Types**: Full-time, Permanent
Pay: $19.00-$21.00 per hour
Expected hours: 30 - 40 per week
**Benefits**:
- Extended health care
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
-
Guest Experience Coordinator
4 months ago
Richmond, Canada Raintree Wellness Spa Full timeOur busy day spa is looking to add a guest experience professional to our team. Creating a luxury experience with the warmth and friendliness of a community based local business is what we excel at and we are now looking to add a team member to join us in delivering elevated guest experiences. You can expect your day to be filled with the following: -...
-
Seasonal Guest Experience Associate
7 months ago
Richmond, Canada Versante Hotel Full time**Guest Experience Associate** We are currently searching for a warm, welcoming, articulate Guest Experience Associate to ensure that every guest’s experience is relaxing and effortless—at arrival, departure and throughout the stay. We are passionate about intuitive guest service and creating a truly unique and personal experience for our guests. If you...
-
Guest Experience Advisor
4 months ago
Richmond, Canada McArthurGlen Designer Outlet Vancouver Airport Full timeElevating the designer outlet experience and shaping the concept of destination shopping, McArthurGlen is Europe’s leading owner, developer and manager of Designer Outlets. We currently manage 25 McArthurGlen Designer Outlets, many more than any other operator, across eight countries. Our centres are home to the most sought-after luxury, designer and...
-
Guest Experience Manager
6 months ago
Richmond Hill, Canada Milestones grill & Bar Full timeThe Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service that makes a genuine connection is what has a Milestones’ Guest looking forward to their next visit. **This is your opportunity to be a part...
-
Ambitious Guest Experience Coordinator
2 weeks ago
Richmond, British Columbia, Canada AccorHotel Full timeAbout Fairmont Vancouver AirportLocated within Vancouver International Airport, Fairmont Vancouver Airport is a 4-star hotel that offers luxurious accommodations and unparalleled service. As the only hotel situated inside the airport, we provide guests with a seamless and convenient experience.About the RoleWe are seeking an Ambitious Guest Experience...
-
Guest Experience Associate
7 months ago
Richmond, Canada Versante Hotel Full time**Guest Experience Associate (Night Aduitor)** We are currently searching for a warm, welcoming, articulate Guest Experience Associate (Night Auditor) to ensure that every guest’s experience is relaxing and effortless—at arrival, departure and throughout the stay. We are passionate about intuitive guest service and creating a truly unique and personal...
-
Guest Relations Manager
6 months ago
Richmond, Canada Boston Pizza International, Inc. Full timeLooking for an opportunity to make a real impact? We’re currently recruiting for a Guest Relations Manager to join our amazing team of talented employees. Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 380...
-
Seasonal Guest Experience Representative
3 weeks ago
Richmond Hill, Canada Oxford Properties Full timeChoose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best. We are a leading global real estate investor, developer and manager. We combine our capital with our...
-
Guest Host
6 months ago
Richmond, Canada Mayfair Lakes Golf & Country Club Full time**WHAT IT’S ALL ABOUT** - Work among Friends + Nature._ Guest Hosts at Mayfair Lakes welcome Guests while enjoying the **picturesque outside landscape**. Work alongside the **energetic** Golf Operations Team to prepare **golf carts**, assist with **golf club drop-off**, and ensure Guests have a **spectacular experience. **We have a **professional** and...
-
Guest Services
6 months ago
Richmond, Canada Nautilus Liveaboards Full timeAs the premier ecotourism pioneer in Baja, we annually welcome a multitude of guests eager to explore our pristine environment. Our Guest Services team plays a pivotal role in ensuring our guests' experiences are nothing short of extraordinary, beginning from the moment they express interest in a trip until they embark on their journey. In essence, you will...
-
Guest Services Associate
6 months ago
Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time**ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...
-
Guest Services Associate
6 months ago
Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time**ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...
-
Guest Services Agent
6 months ago
Richmond, Canada Level Full time**Perks & Benefits**: - Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance and critical illness. - Continuous learning opportunities with an annual educational allowance. - Generous referral program ranging from $500-$2,500 depending on business need. - Regular consistent team building activities and...
-
Guest Services Representative
6 months ago
Richmond, Canada Travelodge Hotel Vancouver Airport Full timeThe Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...
-
Guest Services Representative
6 months ago
Richmond, Canada Travelodge Vancouver Airport Full time-The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...
-
Guest Services Manager
4 months ago
Richmond, Canada Sheraton Vancouver Airport Hotel Full timeThe Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business! **Reporting to the Front Office...
-
Associate Advisor
6 months ago
Richmond, Canada Sun Life Financial Full time_**Sales & Associate Advisor**_ We are seeking a dynamic and knowledgeable Associate Advisor to join a specialized advisor’s team at Sun Life in the Vancouver general area. This position will play a crucial role in providing comprehensive financial planning advice to clients helping them navigate the financial landscape and achieve their financial goals....
-
Guest Services Manager
2 months ago
Richmond, Canada Vancouver Airport Marriott Hotel Full timeReporting to the Rooms Operations Manager and Front Office Manager, the Guest Services Manager will be responsible for the following: - Responsible for the supervision and operation of the front office during various shifts including day, mid-day, evenings, overnight/graveyard, weekday, weekend, stat holidays, as business requires - Lead, motivate and train...
-
Guest Services Manager
3 months ago
Richmond, Canada Vancouver Airport Marriott Hotel Full timeReporting to the Rooms Operations Manager and Front Office Manager, the Guest Services Manager will be responsible for the following: - Responsible for the supervision and operation of the front office during various shifts including day, mid-day, evenings, overnight/graveyard, weekday, weekend, stat holidays, as business requires - Lead, motivate and train...
-
Guest Service Agent
6 months ago
Richmond, Canada Hilton Vancouver Airport Full timeThe Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...