Customer Experience Representative Bilingual French

3 months ago

SaintLaurent, Canada Benjamin Moore & Co Full time

Overview:
Chez Benjamin Moore, nous donnons aux membres de notre équipe les moyens d'atteindre leurs objectifs et d'avoir un impact positif sur nos communautés. Nous offrons un environnement de travail gratifiant et inspirant qui favorise la créativité, la collaboration et un fort sentiment de camaraderie. Notre culture de l'excellence et de la transparence encourage nos collègues à apporter chaque jour leur personnalité authentique et leurs perspectives/idées uniques. Avec 140 ans d'histoire riche derrière notre marque, nous savons que nos collaborateurs sont la force motrice de notre succès. Nous croyons qu'il faut investir dans nos collègues en leur offrant un équilibre entre vie professionnelle et vie privée, des avantages compétitifs, une formation continue et un développement des compétences. Grâce à un lieu de travail positif et engageant, nous facilitons la croissance, le développement et l'épanouissement de chacun.

Rejoignez-nous et faites partie d'une marque qui inspire la créativité, l'innovation et la passion en soutenant les magasins locaux dans le monde entier.

**Cliquez ici pour voir comment vous pouvez peindre votre avenir **At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive/ benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all.

Join us and be a part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world.

**Click here to see how you can paint your future**

**Responsibilities**:

- Chargé de se tenir au courant de toutes les plateformes utilisées pour effectuer des ventes et passer des commandes.
- Fournit aux détaillants un soutien pour leurs activités en ligne.
- Accepte le changement et applique régulièrement les nouvelles connaissances acquises dans le cadre de la formation.
- Maîtrise les politiques de l'entreprise et les programmes de marketing relatifs aux promotions, à la politique de fret et aux informations sur les produits.
- Fournit aux clients des informations sur les commandes, les livraisons, la disponibilité des produits, les prix et les promotions.
- Communique avec le personnel de la logistique pour coordonner les exigences de livraison spéciales et pour résoudre les problèmes de disponibilité des produits.
- Avoir le sens des responsabilités et une attitude joyeuse en traitant les demandes de renseignements, en établissant des relations solides avec les clients et les collègues.
- Faire preuve de flexibilité et de créativité pour répondre aux attentes des clients.
- Obtenir et évaluer les informations pertinentes pour traiter les demandes et les réclamations et résoudre les problèmes des clients ou les transmettre à l'échelon supérieur.
- Fournit constamment un excellent service à la clientèle au téléphone et par écrit.
- Faire preuve d'intelligence émotionnelle, travailler efficacement avec des personnes diverses et rechercher activement un retour d'information en vue d'une évolution professionnelle.
- Naviguer habilement dans les systèmes, les procédures et les autres ressources afin d'apporter une réponse précise et rapide aux demandes des clients.
- Établir des priorités et gérer simultanément plusieurs tâches dans un environnement de bureau avec des délais serrés.
- Effectue d'autres tâches qui lui sont confiées.
- Responsible for staying current on all platforms used to conduct sales and order placement.
- Provides retailers with support for their online activities.
- Embraces change and applies new training knowledge regularly.
- Achieves proficiency with company policies and marketing programs around promotions, freight policy, product information.
- Supplies information to customers about orders, delivery, product availability, pricing, and promotions.
- Communicates with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability.
- Maintains accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues.
- Exhibits flexibility and creativity to meet customer experience expectations.
- Obtains and evaluates relevant information to handle inquiries and complaints and either resolve customer issues or properly escalate.
- Consistently delivers excellent customer service over t

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