Customer Care Representative
6 months ago
VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges. The foundation of our culture is based upon The VersaCold Way demonstrating our commitment to health and safety, integrity, innovation, performance and collaboration.
We are a growing organization and currently looking for a passionate and motivated **Customer Service Representative **to join our winning team.
**Employment Type**:Full-Time
**Reports To**: Supervisor, Customer Service
**Shift** : Monday to Friday - 8:30 am to 5 pm
**Office/Facility**: Côte-de-Liesse, Ville Saint Laurent
***
Plays a lead role on the regional customer service team in scheduling customer appointments, data entry of customer order information, responding to customer inquiries, and liaising with facility operations teams through effective communication to coordinate shipments and provide exceptional service to customers.
**KEY RESPONSIBILITIES**
- Participates actively in promoting a culture where Health & Safety is the #1 priority.
- Schedules inbound/outbound customer appointments. Communicates expected lead times and accommodates exceptions where needed.
- Processes and inputs all customer orders, generates work orders and checks orders for special requests.
- Responds to custom requests regarding same-day shipping, tracing orders, month-end activities, and entering data into 3rd party systems.
- Communicates regularly with warehousing solutions team to share information concerning inbound and outbound shipments and ensure optimal service delivery. Keeps informed of warehouse capacities and restraints when communicating committed appointment times/dates.
- Ensures proper invoicing of accounts by identifying all services performed so they can be communicated to central billing.
- Liaises with the customer to address overages, shortages and damages (OS&D). Investigate and complete relevant paperwork.
- Works with Inventory Control to coordinate customer recall activities and other customer requests.
- Provides support/assistance during regulatory inspections. May be involved in coordination with CFIA inspector as required.
- May be involved in the setup of items in P2 under the direction of the supervisor or manager. Validates automatic charges in P2.
- Gathers data and information to assist in the preparation of KPI reports as required
- Operates within the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.
- Participates in other initiatives, projects and duties as assigned.
**KEY REQUIREMENTS**
- 1 year of experience in a customer service role in a logistics, transportation or warehouse environment
- College diploma or University degree is required
- Training or post-secondary courses in Customer Service an asset
- Bilingualism - English and French (Verbal and Written) required
- Working towards post-secondary education in Business, Warehousing Transportation, Operations Management, or related field an asset
- Personally demonstrates that external (or internal) customers are a high priority.
- Identifies customer needs and expectations and responds to them in a timely and effective manner.
- Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquires about customer satisfaction with products or services.
- Prioritizes work flow to ensure deadlines are met in a fast-paced environment. Adapts to shifting priorities.
- Detail-oriented with a high level of accuracy.
- Works effectively as part of a team.
- Proficient in Microsoft Office with an emphasis on Word, Excel and Outlook.
- Working knowledge of warehouse and/or transportation software systems, processes and procedures an asset.
-
Customer Care Representative
5 months ago
Saint-Laurent, Canada Lineage Logistics Full timeWe are a growing organization and currently looking for a passionate and motivated Customer Care Representative to join our winning team. Employment Type: Full-Time, Temporary Reports To: Customer Service Manager Shift : Day Office/Facility: Côte-de-Liesse The Customer Care Representative plays a lead role on the regional customer service team in...
-
Customer Care Representative
5 months ago
Saint-Laurent, Canada Lineage Logistics Full timeThe Customer Care Representative plays a lead role on the regional customer service team in scheduling customer appointments, data entry of customer order information, responding to customer inquiries, and liaising with facility operations teams through effective communication to coordinate shipments and provide exceptional service to customers in a timely...
-
Customer Care Representative
3 months ago
Saint-Laurent, Canada Dafco Filtration Group Full timeData entry and processing for all customer orders and related processes, provide timely customer correspondences and initiate the appropriate communication with all internal groups. Ability to work cross-functionally across the organization. Ensure that all Customer Care needs are met for all internal and external customers. Maintain and work to exceed...
-
Customer Relations Representative
5 months ago
Saint-Laurent, Canada Bossard Canada Full time**The Bossard Group is a leading global provider of product solutions and services in industrial fastening and assembly technology. More than 1 million items, as well as proven expertise in technical consulting and inventory management, distinguishes the Bossard Group.** **We are currently seeking an experienced Customer Relations Representative (Bilingual)...
-
Customer Service Representative
5 months ago
Saint-Laurent, Canada W. Ralston Full time**W. Ralston is one of North America’s market share leaders and largest manufacturer of plastic products.** **Job Offer: Customer Service Representative (English is a must)** We are thrilled to announce a fantastic opportunity for an enthusiastic and goal-driven individual to join our team as an Customer Service Representative. As a key member of our...
-
Customer Care Team Lead
5 months ago
Saint-Laurent, Canada Versacold Full timeVersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....
-
Customer Service Representative
5 months ago
Saint-Laurent, Canada PROHIBITION Full timeHave you wanted to be part of the Cannabis industry? Well now is your chance! We are both, the largest distributor and franchise retailer of cannabis smoking accessories in Quebec! We are currently hiring for the position of Customer Service Representative. We are looking for a motivated, bilingual, and well-spoken individual to join our team. The Customer...
-
Customer Service Representative/order Entry
5 months ago
Saint-Laurent, Canada Gensteel Doors Inc. Full timeCustomer Service Representative (CSR) needed to join a well-established company in the St-Laurent, Montreal area. The qualified individual will be detail-oriented and responsible for customer order entry as well as customer resolution efforts and other associated duties in the sale of our manufactured products. Direct and indirect contact with customer(s),...
-
Customer Care Representative
5 months ago
Saint-Laurent, Canada Versacold Full timeVersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....
-
Bilingual Customer Service Representative
5 months ago
Saint-Laurent, Canada Keir Surgical Full time**Représentant(e) du service à la clientèle bilingue** Le poste de représentant(e) du service la clientèle est un poste à temps plein et poste horaire. Vous relèverez du directeur général et vous devrez accomplir les tâches suivantes: - Participe activement en tant que membre d'une équipe de service client de quatre personnes qui travaille en...
-
Bilingual Customer Care Representative
6 months ago
Saint-Laurent, Canada VW Credit Full timeCanada-Quebec-St-Laurent - Contract: 12 months with a possibility of extension. As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen Finance offers a wide range of leasing,...
-
Parts Customer Care
6 months ago
Saint-Laurent, Canada Crown Lift Trucks ULC Full timeCrown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training. WE...
-
Customer Service/inside Sales Representative
6 months ago
Saint-Laurent, Canada IDN-Canada Full time**IDN-Canada** is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. As part of a network of over 50 locations, IDN-Canada strives to offer customers the strength and buying power of a national organization along with local product availability and personal...
-
Customer Experience Representative
6 months ago
Saint-Laurent, Canada Crown Lift Trucks ULC Full timeWe are currently hiring a Customer Experience Representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...
-
Customer Service Representative
2 months ago
Saint-Laurent, Canada Motion Industries (MOT) Full time**SOMMAIRE**: Sous supervision étroite, le représentant du service à la clientèle a la responsabilité de remplir correctement les commandes des clients et de gérer les appels entrants des clients. **TÂCHES ET RESPONSABILITÉS** - Répondre aux demandes courantes des clients au sujet des produits, fournir des devis et traiter les saisies des...
-
Customer Service Representative
6 months ago
Saint-Laurent, Canada Spector & Co Full timeWe are URGENTLY looking for a Customer Service Representative in our Customer Success Department. If you are passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet you!! In this role you will be part of the front line inside team at Spector & CO, helping customers with their...
-
Customer Care Agent
5 months ago
Saint-Laurent, Canada Fiberlinks Textiles Full time**Agent au Service Client** **RÔLE ET RESPONSABILITÉ** - **Ce rôle consiste à s'assurer que tous les appels et demandes des clients soient reçus, confirmés et suivis pour assurer un service à la clientèle hors pair. Ceci englobe les fonctions suivantes**:_ - Répondre à toutes les demandes des clients soit par téléphone ou par courriel et...
-
Customer Care Agent
5 months ago
Saint-Laurent, Canada Fiberlinks Textiles Full time**Customer Care Agent** **ROLE AND RESPONSIBILITY** - **This role consists of ensuring that all customer calls and requests are received, confirmed, and followed up to ensure unparalleled customer service. This includes the following functions**:_ - Retrieve and process all orders in the system and follow up with the external warehouse - Check the accuracy...
-
Customer Experience Representative
6 months ago
Saint-Laurent, Canada Enterprise Holdings Full timeThe Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service...
-
Customer Service Associate
1 month ago
Saint-Laurent, Canada Fusion CX Full timeOur work-from-home program offers all the stability and professionalism of our call centers, named among the top outsources in the industry. We provide a base hourly wage, extensive paid training and coaching and the same benefits as working in our offices. If you have a passion for making a difference, then Fusion BPO is the place for you! If you are...