Bilingual Customer Service Representative

5 months ago

SaintLaurent, Canada Keir Surgical Full time

**Représentant(e) du service à la clientèle bilingue**

Le poste de représentant(e) du service la clientèle est un poste à temps plein et poste horaire. Vous relèverez du directeur général et vous devrez accomplir les tâches suivantes:

- Participe activement en tant que membre d'une équipe de service client de quatre personnes qui travaille en collaboration pour assurer un service client de qualité supérieure ;
- Communique professionnellement par le biais d'interactions verbales et écrites ;
- Fournit des devis aux clients, recherche les approbations de réparation, traite les factures et gère les documents associés avec une grande précision ;
- Devient compétent en matière d’instruments chirurgicaux et leur processus de réparation ;
- Aide à répondre aux appels d'offres et à d'autres opportunités d'appel d'offres ;
- Répond aux plaintes des clients et aide à leur résolution ;
- Répond aux demandes des clients et de l'équipe commerciale concernant les prix ou les services de réparation ;
- Développe une bonne compréhension du système de gestion de la qualité en place, donne un aperçu des améliorations qui peuvent être apportées et assure le respect des politiques et des procédures ;
- Maintient un environnement de travail sûr et positif, exempt d'intimidation ou de harcèlement ;
- Effectue diverses autres tâches à la demande du directeur général ou d'autres membres du personnel de gestion (par exemple, expédition et réception) ;
- Se conduit et représente toujours le service et réparation d’instruments mobiles (MISR) de manière éthique et professionnelle ;
- Capable de prioriser les tâches de manière indépendante pour respecter les délais ;
- Expérience SAGE et Excel un atout.
- Aimer travailler en équipe
- Apprécier l'apprentissage d'une variété de tâches
- Avoir d'excellentes compétences en communication (écrite et verbale) en français et en anglais
- Posséder une grande précision et une grande attention aux détails
- Démontrer une compétence à travailler avec des ordinateurs
- Être physiquement capable d'aider dans l'entrepôt lorsque nécessaire (debout, soulever jusqu'à 50 livres, utiliser une échelle, etc.)

Nous offrons:

- Salaires compétitifs
- Avantages complets après trois (3) mois

**Bilingual Customer Service Representative**

Mobile Instrument Service & Repair (MISR) is a Canadian company that has been in business since 1982. As Canada’s largest surgical instrument repair company, MISR is committed to being a comprehensive partner for surgical instrument repair and preventative maintenance. We are seeking a Customer Service Representative for immediate full-time employment in our Ville St. Laurent-based repair center.

Customer Service Representative is a full-time, hourly position. You will report to the General Manager, and you are required to perform the following duties:

- Participates actively as a member of a four-person customer service team that works collaboratively to ensure top quality customer service;
- Communicates professionally through verbal and written interactions;
- Provides customer quotes, seeks repair approvals, processes invoices, and manages the associated paperwork with high accuracy;
- Becomes competent in surgical instruments and their repair process;
- Assists with the response to RFP and other bid opportunities;
- Responds to customer complaints and assists in their resolution;
- Responds to customer and sales team inquiries related to repair pricing or services;
- Develops a good understanding of the quality management system in place, provides insight when improvements can be made and ensures adherence to the policies and procedures;
- Maintains a safe and positive working environment free of bullying or harassment;
- Performs various other tasks as is requested/required by the General Manager or other management personnel (e.g. shipping and receiving)
- Conducts oneself and always represents MISR ethically and professionally
- Able to independently prioritize tasks to meet deadlines
- SAGE and Excel experience an asset
- Enjoy working in a team environment
- Appreciate learning a variety of tasks
- Have excellent communication skills (written and verbal) in both French and English
- Possess strong accuracy and attention to detail
- Demonstrate competency working with computers
- Be physically able to assist in warehouse when required (standing, lifting up to 50lbs, using a ladder, etc.)

We offer:

- Competitive wages
- Comprehensive benefits after 3 months

**Job Types**: Full-time, Permanent

**Salary**: $37,000.00-$42,000.00 per year

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday

**Education**:

- Se

  • Bilingual Customer Service Representative

    5 months ago

    Saint-Laurent, Canada Spector & Co Full time

    We are URGENTLY looking for a bilingual Customer Service Representative in our Customer Success Department to cover our Quebec and Eastern Canada sales regions. If you’re passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet you!! In this role you will be part of the front...

  • Bilingual Customer Service Representative

    1 week ago

    Saint-Laurent, Canada Entourage Human Resources Full time

    Our client , a leading supplier for a wide range of educational, multi-sensory resources for all ages and abilities is currently hiring a Bilingual Customer Service Representative for a 1-2 month contract . Job description: Act as the first point of contact, addressing customer inquiries about products and services. Handle essential daily tasks such as...

  • Bilingual Customer Service Representative

    1 week ago

    Saint-Laurent, Canada Entourage Human Resources Full time €20

    Our client , a leading supplier for a wide range of educational, multi-sensory resources for all ages and abilities is currently hiring a Bilingual Customer Service Representative for a 1-2 month contract . Job description: Act as the first point of contact, addressing customer inquiries about products and services. Handle essential daily tasks such as...

  • Bilingual Representative, Customer Service

    5 months ago

    Saint-Laurent, Canada Canon Canada Full time

    Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been...

  • Bilingual Customer Service Representative

    4 months ago

    Saint-Laurent, Canada Brewers Supply Group Full time

    **Brewers Supply Group (BSG) is looking for a Bilingual Customer Service Representative to join our team in Eastern Canada.** **As a leading supplier in the craft beer, wine, and distilling industries, we are looking for an individual passionate about customer service. This position offers a unique opportunity to be a part of the growing Craft Brewing...

  • Bilingual Customer Service Representative

    5 months ago

    Saint-Laurent, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide...

  • Customer Service Representatives

    5 months ago

    Saint-Laurent, Canada Lanctot Ltée Full time

    **WHY CHOOSE LANCTÔT?** Since 1953, Lanctôt Ltée has been a Canadian family business specializing in the distribution and production of high-end products and brands in 7 industries: Skiing, Cycling, Golf, Outerwear, Team Sports, Fashion and Optic. THE BENEFITS: - Group insurances after 3 months - RRSP program with employer contribution after 1 year - A...

  • Bilingual Customer Service Representative

    5 months ago

    Saint-Laurent, Canada IDN-Canada Full time

    **IDN-Canada** is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. As part of a network of over 50 locations, IDN-Canada strives to offer customers the strength and buying power of a national organization along with local product availability and personal...

  • Customer Service Representative

    3 weeks ago

    Saint John, New Brunswick, Canada SinglePoint Group International Full time $15

    Job Title: Spanish Bilingual Inbound Customer Service RepresentativeWe are seeking a highly skilled and motivated Spanish bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and...

  • Customer Service Representative

    3 weeks ago

    Saint John, New Brunswick, Canada SinglePoint Group International Full time $15

    Job Title: Spanish Bilingual Inbound Customer Service RepresentativeWe are seeking a highly skilled and motivated Spanish bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and...

  • Customer Service Representative

    5 months ago

    Saint-Laurent, Canada White Label Management Full time

    _**We are looking for people to join our growing team!**_ Customer service representatives help our customers by providing product and service information and resolving technical issues. **Responsibilities**: - Answer incoming calls and customer questions related to our products and services - Follow up on delivery and shipment of parcels with the...

  • Customer Service Representative

    1 month ago

    Saint-Laurent, Canada White Label Management Full time

    _**We are looking for people to join our growing team!**_ Customer service representatives help our customers by providing product and service information and resolving technical issues. **Responsibilities**: - Answer incoming calls and customer questions related to our products and services - Follow up on delivery and shipment of parcels with the...

  • Customer Service Representative

    5 months ago

    Saint-Laurent, Canada White Label Management Full time

    _**We are looking for people to join our growing team!**_ Customer service representatives help our customers by providing product and service information and resolving technical issues. **Responsibilities**: - Answer incoming calls and customer questions related to our products and services - Follow up on delivery and shipment of parcels with the...

  • Customer Service Representatives

    5 months ago

    Saint-Laurent, Canada Lanctot Ltée Full time

    **WHY CHOOSE LANCTÔT?** Lanctôt Ltée is a Canadian family-owned company specializing since 1953 in the distribution and production of high-end brands in several industries: Skiing, Cycling, Team Sports, Optics and Apparel (golf, outdoor & fashion).At Lanctôt, we love sports, we love good products, and we are driven by challenges! Our company is always...

  • Customer Service Representative

    5 months ago

    Saint-Laurent, Canada White Label Management Full time

    _**We are looking for people to join our growing team!**_ Customer service representatives help our customers by providing product and service information and resolving technical issues. **Responsibilities**: - Answer incoming calls and customer questions related to our products and services - Follow up on delivery and shipment of parcels with the...

  • Customer Service Representative

    5 months ago

    Saint-Laurent, Canada DGI Supply, A DoALL Company Full time

    **DUTIES AND RESPONSIBILITIES**: - Log into phone system and use appropriate codes for activities - Effectively manage work hours and demonstrate strong organizational skills - Process requests for quotations, order entry and product questions from customers - Ensure accurate order entry and timely feedback to customer inquiries - Serve as a role model for...

  • Customer Service Representative

    5 months ago

    Saint-Laurent, Canada Spector & Co Full time

    We are looking for a **Customer Service Representative** in our Customer Success Department. If you are passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet you!! In this role you will be part of the front line inside team at Spector & CO, helping customers with their...

  • Customer Service Representative

    5 months ago

    Saint-Laurent, Canada Spector & Co Full time

    We are URGENTLY looking for a Customer Service Representative in our Customer Success Department. If you are passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet you!! In this role you will be part of the front line inside team at Spector & CO, helping customers with their...

  • Bilingual Customer Care Representative

    5 months ago

    Saint-Laurent, Canada VW Credit Full time

    Canada-Quebec-St-Laurent - Contract: 12 months with a possibility of extension. As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen Finance offers a wide range of leasing,...

  • Customer Service Representative

    5 months ago

    Saint-Laurent, Canada DoAll Canada, Inc. Full time

    **DUTIES AND RESPONSIBILITIES**: - Log into phone system and use appropriate codes for activities - Effectively manage work hours and demonstrate strong organizational skills - Process requests for quotations, order entry and product questions from customers - Ensure accurate order entry and timely feedback to customer inquiries - Serve as a role model for...