Customer Service Representatives
6 months ago
**WHY CHOOSE LANCTÔT?**
Lanctôt Ltée is a Canadian family-owned company specializing since 1953 in the distribution and production of high-end brands in several industries: Skiing, Cycling, Team Sports, Optics and Apparel (golf, outdoor & fashion).At Lanctôt, we love sports, we love good products, and we are driven by challenges Our company is always looking for the best development opportunities to respond with more relevance and quality to the needs of our customers. We are constantly looking to follow market trends so that we can offer winning products and services. We value open, solid relationships and have team spirit. We invest time, energy and creativity for our customers, suppliers and employees. Providing a healthy and stimulating work environment is our priority and the guarantee of our company's success, as together we advance our projects and implement our vision for the future.
- **THE BENEFITS**:
- Group insurance after 3 months
- RRSP program with employer contribution after 1 year
- Generous employee purchase program for all our brands
- Hybrid work - 2 days of remote work per week
- Access to on-site gym - including weekly classes with trainer
- Free parking and proximity to public transport
- A balanced work/life environment
- Not to brag, but our team is incredible
**YOUR NEW CHALLENGE**
We are looking for bilingual pro of customer approach, to join our team as Customer Service Representatives in our Optical division. The customer service representative is responsible for managing orders, returns and warranties requests and answering clients’ questions.
**YOUR RESPONSIBILITIES**:
- Build and maintain strong customer relationships.
- Process customer orders.
- Answer technical questions from clients about products specificities (No worries, a technical training on the product will be provided)
- Solve issues with orders and address customer’s specific needs.
- Manage returns and warranties requests and verify the returned products.
- Manage the product return cycle with our suppliers.
- Qualify and issue returns and credit authorizations.
- Collaborate closely with sales representatives and logistic team.
- Bring your inputs on improvement opportunities based on customers’ feedbacks.
**QUALITIES OF OUR IDEAL CANDIDATE**
- Previous experience in a customer service position.
- Hybrid agent
- Strong communication & interpersonal skills.
- Bilingualism French & English is a must.
- Comfortable using MS Office (word, excel, outlook).
- Being a key team player.
- Knowledge of SAP, an asset.
- Knowledge of optical industry (an asset) or desire to learn (a must)
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