Customer Experience Specialist

3 weeks ago

SaintLaurent, Canada Crown Lift Trucks ULC Full time

We are currently hiring a Customer Experience Representative to join our growing team

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

PERKS AND BENEFITS
- Tuition reimbursement for any program or course of your choice.
- Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more.
- Pension plan.
- Opportunities for advancement and ongoing professional development.

Reporting to the Customer Experience Manager, the Customer Experience Representative is responsible for providing direct support to prospective customers who seek information on Company products and services via phone, chat or internet. The Customer Experience Representative supports branch sales personnel by gathering information and prequalifying potential sales leads.

THE ROLE
- Prequalify customer inquiry and assign information to appropriate salesperson or department.
- Log, track, and communicate details of communication with customers.
- Follow up with leads and record sales results.
- Participate in both branch and corporate training activities.
- Make outbound telephone calls and answer incoming sales calls.
- Perform other duties as assigned.

KNOW HOW & EXPERIENCE
- Fully Bilingual French and English.
- Must be proficient with computer skills and working knowledge of Microsoft Office programs.
- At least 1 year of related experience with material handling equipment is preferred.
- Excellent communication and interpersonal skills required.
- Relationship building and time management skills.
- Self-motivation with strong problem-solving capabilities.
- Strong sense of urgency with the ability to multi-task.
- Ability to work independently and as part of a team.

Job location: On-site, Saint-Laurent

Schedule: Monday to Friday, 8 a.m. to 4:30 p.m.

Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment. We are an equal opportunity employer.

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