Bilingual Customer Service Representative

7 months ago

SaintLaurent, Canada IDN-Canada Full time

**IDN-Canada** is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. As part of a network of over 50 locations, IDN-Canada strives to offer customers the strength and buying power of a national organization along with local product availability and personal customized service.

We are currently seeking a **Bilingual Customer Service Representative** to join our **Montreal** team. The customer service representative will be responsible for providing exceptional customer support to all customers across Canada by responding to inquiries, processing orders, and following up to expedite sales. We are looking for someone who is ambitious, adaptable, tech savvy, and willing to help others. Product and positional training will be provided.

**Responsibilities**:

- Assist customers in person, by phone and electronically
- Utilize computer systems to provide information on price and availability
- Maintain professionalism when interacting with customers and represent our clients with integrity
- Develop and maintain in-depth product knowledge and an ability to educate customers
- Identify and assess customers' needs to achieve satisfaction and customer retention
- Contact manufacturers/vendors for product information and to ensure deadlines are met
- Support other branch employees

**Requirements**:

- Related industry experience is a must
- Excellent oral, written and presentation communication skills in English and French
- Computer aptitude (Microsoft Office Suite)
- Team player with a great attitude
- Internal drive for success and professional growth

IDN-Canada offers a competitive salary and benefit package, monthly & yearly bonus opportunities, commissions, and a RSP program.

Full-time position. Typical hours are Monday to Friday, 8:00am to 4:30pm.
- IDN-Canada is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at IDN-Canada are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by the laws or regulations in the locations where we operate._**IDN-Canada** est l'un des principaux distributeurs de produits de sécurité et de quincaillerie de porte, qui fournit des produits de sécurité, des solutions de contrôle d'accès et plus encore aux professionnels de la sécurité partout au Canada. Faisant partie d'un réseau de plus de 50 établissements, IDN-Canada s'efforce d'offrir à ses clients la force et le pouvoir d'achat d'une organisation nationale, ainsi que la disponibilité de produits locaux et un service personnalisé.

Nous sommes actuellement à la recherche d'un **représentant des ventes internes** pour joindre notre équipe à **Montréal**. Le représentant des ventes internes sera chargé de fournir un soutien exceptionnel à tous les clients dans l'ensemble du Canada en répondant aux demandes de renseignements, en traitant les commandes et en assurant un suivi pour accélérer les ventes. Nous recherchons une personne ambitieuse, capable de s'adapter, qui maîtrise la technologie et qui est prête à aider les autres. Formation sur les produits et le poste sera fournie.

**Responsabilités**
- Assister les clients en personne, par téléphone et par voie électronique.
- Utiliser les systèmes informatiques pour fournir des informations sur les prix et la disponibilité.
- Faire preuve de professionnalisme dans ses relations avec les clients et représenter nos clients avec intégrité.
- Développer et maintenir une connaissance approfondie des produits et une capacité à éduquer les clients.
- Identifier et évaluer les besoins des clients afin de les satisfaire et de les fidéliser.
- Contacter les fabricants/vendeurs pour obtenir des informations sur les produits et s'assurer que les délais sont respectés.
- Soutenir les autres employés de la succursale.

**Exigences**
- L'éxperience du secteur est un atout
- Excellentes compétences en matière de communication orale, écrite et de présentation en anglais et en français
- Aptitude à l'informatique (suite Microsoft Office)
- Esprit d’équipe avec une bonne attitude
- Volonté interne de réussir et d'évoluer professionnellement

IDN-Canada offre un salaire compétitif et un ensemble d'avantages sociaux, des possibilités de primes mensuelles et annuelles, des commissions et un programme de RER.

Poste à temps plein. Les horaires typiques sont du lundi au vendredi, de 8h00 à 16h30.
- IDN-Canada est un employeur qui souscrit au principe de l'égalité des chances et interdit toute forme de discrimination et de harcèlement. Toutes les décisions en matière d'emploi à IDN-Canada sont fondées sur les besoins de l'entreprise, les exigences du poste et les qualifications individuelles, sans égar

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