Implementation Specialist, Payroll
1 week ago
At Payworks, we are committed to delivering exceptional client service to businesses across Canada. As an Implementation Specialist, you will be the client administrator's first point of contact and provide them with expert advice and guidance on the Payworks product while keeping payroll best practices in mind.
Through needs analysis, you will uncover client requirements using effective probing techniques, active listening, and communication skills while identifying any issues or opportunities which arise from their queries.
You will facilitate the client implementation, from data entry and training to equipment delivery, first go live and continuing support. With your keen attention to detail, you will gather and use the product input requirements specific to each client, enter data and administer the database set-up all while maintaining accuracy and integrity of information.
As a key member of our Implementation team, you will work closely with all functional areas of Payworks to grow the business and meet company objectives. You will also have the opportunity to gain your Payroll Compliance Professional (PCP) designation through Payworks' close partnership with the National Payroll Institute (NPI).
We are proud to support a Flexible Work Plan that recognizes the diverse needs and lifestyles of our people. The Implementation Specialist has the option to work fully out of the Etobicoke office or on a hybrid work model, working in the office at least three (3) days a week.
Payworks is committed to providing an inclusive, accessible environment, and collaborating with employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. Payworks welcomes and encourages applications from all persons. Individuals applying for employment with Payworks may request accommodations at all stages of recruitment and employment from Human Resources.
Key Responsibilities:
- Build client relationships and provide expert advice and guidance on the Payworks product.
- Facilitate client implementation, from data entry and training to equipment delivery, first go live and continuing support.
- Work closely with all functional areas of Payworks to grow the business and meet company objectives.
- Gain your Payroll Compliance Professional (PCP) designation through Payworks' close partnership with the National Payroll Institute (NPI).
Requirements:
- 3+ years of experience working with the Payworks product.
- Proficiency in the Payroll and Absence Management modules, and exposure to the Time Management and Human Resources modules is preferred.
- Previous experience implementing workforce management solutions or similar software is considered a strong asset.
- Strong technical skills, with proficiency in programs like Microsoft Excel, Word and Outlook.
- Customer service orientation, with experience conducting needs analysis processes to effectively present and discuss intangible services and solutions with clients.
- Excellent planning and organizational skills with the ability to handle multiple demands concurrently, work independently and demonstrate resourcefulness.
We offer:
- Comprehensive employer paid benefits for you and your family and excellent pension plan with employer contributions.
- Plenty of professional development opportunities.
- Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to "Pay it Forward".
- Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
- Cool perks – Annual wellness subsidy, Costco membership, fun office environment and events, and more.
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