Customer Service Coordinator

20 hours ago


Etobicoke, Canada Ryder System Full time

**Summary**

The Customer Service Coordinator II will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and maintenance file management. Assist with cost savings and customer retention across area.

**Essential Functions**
- Customer Service: improve the quality and consistency of customer communications and meet customer's expectations.
- Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction.
- Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning.
- Create repair order tasks and update work planning sheet.
- Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up.
- Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
- Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty.
- Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery.
- Make recommendations on min-max levels to the inventory planning team.
- Manage parts obsolescence.
- Ship warranty and return parts.
- Organize and ensure cleanliness in the parts room Administrative.
- Effectively handle all incoming shop calls.
- Clerical duties within the shop operations which include vehicle maintenance files.
- Process all Accounts Payable.
- Create repair orders for technicians.

**Additional Responsibilities**
- Performs other duties as assigned.
- Acute attention to detail.
- Ability to communicate effectively, both verbally and in writing.
- Effective phone skills.
- Strong organizational, prioritizing, and multitasking skills
- Proven ability to make good decisions in a fast-moving environment.

**Skills and Abilities**
- Strong computer skills to include spreadsheet and word processing software packages required.
- Experience using Microsoft word and excel intermediate preferred.

**Qualifications**
- H.S. diploma/GED, required
- Three (3) years or more customer service with issues resolution experience required.

**Job Category**: Operations and Support

Security Notice for Applicants:
Current Employees:
\#wd


  • Lead Wedding Planner

    2 months ago


    Etobicoke, Canada Day of Wedding Coordinator Full time

    _Day of Wedding Coordinator (DOWC) is searching for an individual that's passionate about weddings and knows how to provide exceptional customer service. You are a friendly and energetic person that doesn't easily shy away from challenges and is looking to join a growing Wedding Planning business. Your unique personality is your brand. If you are a...


  • Etobicoke, Canada Ryder System Full time

    **About Ryder** For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. We are a Fortune 500 company with 800+ locations and over...


  • Etobicoke, Canada Melbourne Property Management Inc. Full time

    **ABOUT US** Melbourne Property Management is a Toronto-based firm serving the Ontario market. It is built on over 100 combined years of our team’s experience in the property management industry. Melbourne Property Management aims to create a sense of community within each condominium we manage, in the same way that the City of Melbourne focuses on being...


  • Etobicoke, Canada RACEWAY CHRYSLER Full time

    **Raceway Chrysler is looking to hire an experienced Sales Coordinator/Customer Service Representative.** **About Raceway**:Raceway Chrysler Dodge Jeep is a family owned and operated business that has been a pillar in the Rexdale community for over 55+ years. We are the flagship store of our larger automotive group, the Raceway Auto Group with over 1000+...


  • Etobicoke, Canada RACEWAY CHRYSLER Full time

    **Raceway Chrysler Dodge Jeep** is looking for a **Customer Care Coordinator **in our **Service Department **to join our team! **The Company**:Raceway Chrysler is the flagship store of the Raceway Automotive Group in Etobicoke. We are part of the largest Chrysler, Dodge, Jeep, and Ram automotive group in Ontario, comprising four dealerships throughout the...


  • Etobicoke, Canada Ford Performance Centre Full time

    Reporting to the Facility Coordinator, this is an administration and general facility support position. Customer Service Representatives must maintain professionalism, organization, and accuracy. This role requires someone who is approachable and confident, with the ability to work independently and within a team. You must be comfortable with being...


  • Etobicoke, Canada Lifemark Health Group Full time

    **Customer Service Representative** **-** **pt Health - Six Points Physiotherapy** **Employment Type: Full-Time** **Location**: **5468 Dundas St West** **Etobicoke, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry...


  • Etobicoke, Canada Mattamy Homes Full time

    **Location**: Etobicoke, Ontario - Hybrid (3 days/week in office) **Company**: Mattamy Homes Canada **Department**: Customer Care, Greater Toronto, Urban **Employment Type**: Full-Time **Reports to**: Senior Manager, Customer Care *** When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes....


  • Etobicoke, Canada Assist My Day Full time

    Location: Etobicoke, ON Wage: $22/hr to $25/hr (based on experience) **Job Type**: Full Time Timing: 8:30 am to 5:00 pm Days: Monday to Friday **Duties & Responsibilities**: - Provide pricing, availability and delivery information. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Organize workflow to meet customer...

  • Service Coordinator

    6 months ago


    Etobicoke, Canada Convenience Group Inc Full time

    **Scheduling Manager** The Service Coordinator (scheduling and warehouse) is responsible for coordinating and assisting in managing the schedules of our technicians, and other activities to ensure efficient and productive operations. In this role you will collaborate with various departments, communicate with clients, and create schedules that balance the...


  • Etobicoke, Canada Prep'n Sell Full time

    **Part-Time, Work from Home** **Job Summary**: We are seeking a dynamic and customer-focused Customer Service Representative to join our team. This role requires excellent communication skills, a strong ability to multitask, and a passion for assisting customers. **Requirements**: - Part-time position - Work from home - You need your own up-to-date...


  • Etobicoke, Canada Ryder System Full time

    About the RoleRyder Systems is a leading provider of transportation and supply chain management solutions. We are seeking an experienced Customer Service Operations Specialist to join our team.Job DescriptionThe Customer Service Operations Specialist will play a key role in supporting the shop management process through timely customer communications and...


  • Etobicoke, Canada First General Property Restoration Full time

    **Overview** **Duties**: - Assist customers with service information, project managing assistance, and order processing - Handle and resolve customer complaints in a professional manner - Maintain accurate customer records and claim information - Coordinate with other departments to ensure timely resolution of customer issues - Perform general clerical...


  • Etobicoke, Canada Service Ontario - Cloverdale Mall in Etobicoke Full time

    Please note that this is a privately owned small business, so this is NOT a government position. As well, there are no benefits. Please indicate your keyboarding speed. Please do not respond to this job post if you do not live in Etobicoke or Mississauga near the Etobicoke/Mississauga border, or if you aren’t fluent in both French and...


  • Etobicoke, Canada Giancola Aluminum Contractors Full time

    **Rental/Service Equipment Coordinator** Permanent, Full Time Toronto, ON, CA **Position Summary** The Rental/Service Equipment Coordinator will effectively plan and manage the equipment operations to meet customer expectations. The Rental/Service Equipment Coordinator is accountable for many different aspects of the service operation including providing...

  • Service Coordinator

    3 months ago


    Etobicoke, Canada Atlas-Apex Roofing Inc. Full time

    **Service Coordinator** **Atlas-Apex Roofing Inc. - Etobicoke, ON** **Job description** Atlas-Apex Roofing Inc.’s Toronto Service Department is seeking a highly motivated and driven individual to join its team. If you are looking for a career in an environment where opportunities for growth exist this is the job for you. **Service Coordinator Job...


  • Etobicoke, Canada Cooper Equipment Rentals Full time

    **Build your Career at Cooper Equipment Rentals** We are looking for customer-oriented, motivated**_ _**individuals to join our professional team. - Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work._ **Why Work with Us? Perks!** - Competitive salary - Excellent benefit package...


  • Etobicoke, Canada CARGO CABBIE Inc. Full time

    This part-time position, spanning six months with up to 40 hours per week, demands a strong sense of responsibility, professionalism, and a proactive problem-solving approach. **Responsibilities**: - Handling incoming calls and inquiries from clients, providing information about services, addressing any concerns or questions. - Maintaining accurate records...


  • Etobicoke, Canada CARGO CABBIE Inc. Full time

    This part-time position, spanning six months with up to 40 hours per week, demands a strong sense of responsibility, professionalism, and a proactive problem-solving approach. **Responsibilities**: - Handling incoming calls and inquiries from clients, providing information about services, addressing any concerns or questions. - Maintaining accurate records...


  • Etobicoke, Canada CARGO CABBIE Inc. Full time

    This part-time position, spanning six months with up to 40 hours per week, demands a strong sense of responsibility, professionalism, and a proactive problem-solving approach. **Responsibilities**: - Handling incoming calls and inquiries from clients, providing information about services, addressing any concerns or questions. - Maintaining accurate records...