Service Concierge/customer Care Coordinator

5 months ago

Etobicoke, Canada RACEWAY CHRYSLER Full time

**Raceway Chrysler Dodge Jeep** is looking for a **Customer Care Coordinator **in our **Service Department **to join our team

**The Company**:Raceway Chrysler is the flagship store of the Raceway Automotive Group in Etobicoke. We are part of the largest Chrysler, Dodge, Jeep, and Ram automotive group in Ontario, comprising four dealerships throughout the GTA. Raceway has been one of Canada's top-performing volume dealers since 1968. Our core values are Integrity, Teamwork, Enthusiasm, and Respect. As our business continues to change and adapt, we are looking for roles that will enhance our service and contribute to the greater goal of constant improvement, especially in the area of the Customer Experience.

**The Job Purpose**:Our Customer Care job aims to ensure our clients are met with the utmost communication and professionalism when they reach out or visit our dealership. This position accepts and directs incoming calls, takes detailed messages, and provides staff with detailed updates on customer concerns and feedback. Another main function of this job is to coordinate and strategize with our Service Manager in developing plans of action to deliver improved customer service. As one of the dealership's front-line contact points, it is extremely important to us that the person in this role represents the dealership in a professional and friendly manner at all times.

**Responsibilities**:

- Acquire knowledge about the dealership operations in order to be able to respond adequately to inquiries by our clients
- Answer customer inquiries or direct customer to appropriate personnel
- Gather as much necessary information as possible when communicating with customers to better assist the Service Team
- Perform various clerical and administrative duties as requested
- Take detailed messages

**Qualities & Personal Attributes We're Looking For**:

- Excellent communication and customer service skills
- High level written and verbal skills to communicate with all levels of organization including our management team
- Ability to work effectively in a fast-paced environment
- Strong time management & organizational skills
- A general understanding and appreciation for the importance of Customer Service and Customer Facing Roles to the greater operations of the dealership
- A team player and sociable person who genuinely enjoys meeting and talking to new people on a daily basis
- Someone that presents in a professional and put-together way

**Qualifications/Experience**:

- Previous experience in a Customer Service role
- Proficiency in Microsoft Office Products including: Outlook, Word, and Excel
- _Previous dealership experience highly valued, especially in a Customer Service/CX Role._

**What we offer you**:

- Social, fast paced environment
- Thorough training
- Competitive salary
- Training and support programs
- Work/Life Balance (no weekends)
- Learning opportunities to help you grow in your career

**Note**:This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.

We are looking for someone to fill this position while our current Customer Care Coordinator takes time off for maternity leave. Before she leaves, we want to give you time to train with her to learn the in's and out's of the role while she is away. We are confident that when she returns there will be a continued position for you at our store in a similar role that we will work to accommodate.

We thank all applicants for their response, however only those considered for an interview will be contacted.

**Location**: 150 Rexdale Blvd
Etobicoke, Ontario.
M9W 1P6

**Salary**: $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Do you speak any languages other than English? If yes, which ones?
- How many years of Customer Service/Customer Facing Experience do you have?

Work Location: In person

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