Customer Service Representative
6 months ago
Location: Etobicoke, ON
Wage: $22/hr to $25/hr (based on experience)
**Job Type**: Full Time
Timing: 8:30 am to 5:00 pm
Days: Monday to Friday
**Duties & Responsibilities**:
- Provide pricing, availability and delivery information.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Organize workflow to meet customer timeframes.
- Direct requests and unresolved issues to the designated manager.
- Help organize training seminars and industry events.
- Keep records of customer interactions and transactions.
- Follow up on customer interactions.
- Maintain customer databases.
- Manage administration.
- Communicate and coordinate with internal departments.
- Provide feedback on the efficiency of the customer service process.
**Skills Required**:
- Strong interpersonal and communication skills - Written and Verbal
- Strong problem solving skills.
- Attention to detail and accuracy.
- Minimum 3 years of experience in a customer service role is required.
- Knowledge of Administrative procedures.
- Product Knowledge(Training Provided).
- High school diploma, General education degree or equivalent.
**Job Types**: Full-time, Permanent
Pay: $22.00-$25.00 per hour
Expected hours: 40 per week
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
Application question(s):
- What is your highest qualification?
**Experience**:
- Customer service: 3 years (required)
- Administrative: 3 years (required)
Work Location: In person
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