Customer Service Representative
1 month ago
**Part-Time, Work from Home**
**Job Summary**:
We are seeking a dynamic and customer-focused Customer Service Representative to join our team. This role requires excellent communication skills, a strong ability to multitask, and a passion for assisting customers.
**Requirements**:
- Part-time position
- Work from home
- You need your own up-to-date computer to use our cloud-based software
- This is a contract position; you are not an employee
**Duties**:
- B2B calling to real estate agents, mortgage brokers, and home inspectors to prospect, explain the scope of our services, and schedule appointments
- Building a referral network
- Working with our CRM cloud-based software on your computer and recording each call's results
- Providing accurate information about our services
- Utilizing proper phone etiquette to ensure positive customer interactions
- Communicating effectively with customers to build rapport and trust
- Filling out daily and weekly reports
- Following up with leads and coordinating with the franchisee you are working for
**Qualifications**:
- Previous experience in customer service or a related field
- Proficiency in English
- Strong communication skills with the ability to articulate information clearly
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and provide suitable solutions
- Experience with data entry and CRM software
- Ability to work with Google Mail and with mínimal supervision
- Excellent computer skills and software understanding
**Education & Experience**:
- 1-2 years of customer-facing sales experience (in person or on the phone)
- Positive attitude, honesty, and strong work ethics are a must
- Excellent communication and presentation skills
- Ability to be analytical and detail-oriented
- Pay is $20.00 per hour
**Job Type**: Part-time
Pay: $18.00-$20.00 per hour
Expected hours: 15 per week
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- 4 hour shift
- Day shift
- Monday to Friday
- Morning shift
Work Location: On the road
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