Client Coordinator

4 weeks ago


Vancouver, Canada The Rooted Table Full time

**WE’RE SEEKING OUR NEXT CLIENT CARE COORDINATOR**

**WHO WE ARE**

The Rooted Table is a small team of highly experienced chefs and culinary creatives who are passionate about creating personalized, delicious meals tailored to our clients' unique tastes and dietary needs. From personalized custom meal prep to vibrant and colorful catering for corporate events and private gatherings, we take pride in our ability to transform fresh, local ingredients into delicious, nourishing and beautiful meals. We believe in the power of food to bring people together and are committed to delivering exceptional service and unforgettable flavours with every dish we create.

**OUR CORE VALUES**

Creativity, Collaboration, Connection, Communication, Intentionality, and Hospitality

**WHO WE ARE LOOKING FOR**:

- **Please note, training will begin mid October. **_

**YOUR CORE RESPONSIBILITIES**
- Main point of contact for all clients for day to day communication.
- Responsible for onboarding and offboarding clients from the Rooted Roster.
- Manage the Founder and CEO’s calendar.
- Maintain and track prospective leads with prompt communication.
- Maintain the company's CRM platform, Dubsado.
- Monitor and maintain the company's project management tool, ClickUp.
- Ensure consistent communication with clients, addressing their needs.
- Maintain and utilize Slack for team communication.
- Support the Founder with backend operational needs.
- Assist with marketing strategy execution and social media engagement.
- Assist in planning and coordinating the execution of company and client events.
- Assist in onboarding and training of new Rooted team members.

**ROLE OUTCOMES**

First 30 Days
- Onboarding & welcome to the team.
- Initial training in the company CRM and task management system.
- Learn end-to-end Custom Meal Prep and Colourful Catering client process.

**WHO YOU ARE**
- Strong organizational and time management skills.
- Team-oriented, positive energy, helpful and able to contribute to a fun, tight-knit workplace while also working autonomously.
- Able to adapt and prioritize, meeting deadlines, in a fast-paced environment.
- Strong attention to detail and an intentional approach to your work.
- Excellent verbal and written communication and customer service skills; you will be the front line for weekly client communication.
- Proactive, self directive and take initiative.
- Have a professional demeanor.
- Proven experience in a similar role, preferably in a client-facing and administrative capacity.
- Experience with Google Workspace, Canva, Slack, CRM platforms and project management tools, with the ability to quickly learn new software.
- Familiarity with social media platforms and strategies.

**EDUCATION AND EXPERIENCE**
- Completion of Grade 12 education at a minimum
- 2-5 years B2C/B2B client management experience
- 2-3 years in a customer service position
- Experience supporting high level managers or entrepreneurs
- Proven track record of increasing client satisfaction, adoption, and retention

**COMPENSATION AND SCHEDULE**
- This is a _contractor_ position
- Location: Hybrid, primarily remote with potential requirement to come into the kitchen location for co-work.
- Rate: $25 per hour
- Hours: 20 hours per week (to start), with room to grow into full time
- Ideal availability: Monday-Friday

**HOW TO APPLY**

**Job Types**: Part-time, Freelance

Pay: From $25.00 per hour

Expected hours: 15 - 25 per week

**Experience**:

- Customer relationship management: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: Hybrid remote in Vancouver, BC V5L 2A8

Application deadline: 2024-09-13


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